McDonald's

3.5
1526 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
Sr 18 & Normandy, Medina, OH
44256, United States

Hours

Reviews

3.5
1,526 reviews
5 stars
528
4 stars
321
3 stars
308
2 stars
124
1 star
245

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and incorrect orders, leading to frustration.

Food Quality

Mixed reviews on food quality; some praised fresh and hot items, while others complained about cold, poorly prepared, or incorrect food.

Staff Attitude

Many reviews highlighted unprofessional and rude behavior from staff, particularly management, impacting customer experience.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and issues with drink stations.

Inconsistency

Overall, there was a lack of consistency in service and food quality, with experiences varying widely between visits.
  • AR
    Alexis Rogers
    6 days ago
    1.0
    Lady ringing me up in the drive through was extremely rude. I made a mistake and confirmed the wrong sandwich (which didn't change the price of the order at all) and she loudly said over her headset to another employee "well I confirmed with her before checking out so I guess just chnage the sandwich" and then rolled her eyes and just walked away from the window. I apologized for my minor mistake and she just rolled her eyes and left. Extremely rude and I was very uncomfortable. She was older with short spiky blonde hair.
  • MM
    MrKingbank01
    Dec 26, 2025
    5.0
    Day after Christmas. I only one saw other customer car and my food was still banging hot and fresh. fresh hot fries for one is unheard of now a days
  • JB
    Joel Bermudez
    Dec 19, 2025
    2.0
    After ordering here multiple times, I can say with confidence that you should NOT order coffee here, they consistently for the past 20 orders havent mixed a single drink that ive ordered leaving me to try and mix it with a straw and a highly restrictive lid making the drink taste unfinished
  • VV
    Vanessa
    Dec 15, 2025
    1.0
    We got food curbside. Waited an additional 25 minutes after I was prompted that my food was ready. Got home and noticed it was missing the nuggets for my 10pc and the Big Mac for my number one. So basically 2 fries and a kids meal is what I received. I called the store and the lady was very rude and told me she couldn’t help because I used the app. The app clearly states to contact the store for refunds. So I’m now having to dispute charges because McDonald’s employees don’t care to make things right. Try another store because this one isn’t it anymore.
  • PP
    PewPewPlayGround
    Dec 1, 2025
    1.0
    ⭐️ 1 Star — If I could give negative stars, I would. This McDonald’s has officially set the bar for the worst fast-food experience I’ve ever had. They couldn’t even get the basics right: wrong change and not a receipt in sight. That should’ve been my warning. While I was waiting outside for my order, the bottom of the bag ripped and my food went straight onto the ground. And instead of acting like a restaurant with even a shred of standards, they literally scooped the food off the pavement, tossed it back in the bag, and tried to hand it to me like that was normal. Disgusting doesn’t even begin to cover it. Then they “forgot” one of my items, and when they finally handed it over, it was burnt, smelled horrible, and looked like it belonged in a trash can — not in a customer’s hands. A health inspector would have a field day here. The manager on duty was the worst part. Zero accountability, zero professionalism. All she could say was “stuff happens, I’m doing my best,” while blaming me for things I didn’t do. If that’s her “best,” this location is in serious trouble. This place is a joke — unsafe, unprofessional, and completely careless. If you value your money, your time, or your health, avoid this location at all costs. manager also said corporate doesn't care because it's a locally owned franchise so if thats true they are abusing the mcdonalds name. the owner should be ashamed of himself for this kind of establishment. im not the onky one look at the ratings.

Frequently Asked Questions About McDonald's

What are the operating hours for the McDonald's in Medina, OH?

McDonald's in Medina, OH is open daily from 6:00 AM to 11:00 PM.

What are the drive-through hours for this McDonald's location?

The drive-through is open daily from 6:00 AM to 11:00 PM.