Pizza Hut

3.9
301 reviews
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Business Details

4180 Erie Avenue SW, Massillon, OH
44646, United States
(330) 879-5727
https://locations.pizzahut.com/oh/massillon/4180-erie-avenue-sw
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About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 4180 Erie Avenue SW in Massillon, OH. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Cash onlyNot available
  • Accepts checksNot available
  • Curbside pickupNot available

Location

Pizza Hut
4180 Erie Avenue SW, Massillon, OH
44646, United States

Hours

Reviews

3.9
301 reviews
5 stars
164
4 stars
52
3 stars
20
2 stars
22
1 star
43

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, unhelpful call center experiences, and difficulty reaching local stores.

Food Quality

Many reviews mentioned undercooked or burnt pizzas, incorrect orders, and inconsistent quality.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with some customers experiencing poor customer service.

Delivery Problems

Numerous complaints about late deliveries, missing items, and issues with delivery drivers not following instructions.

Positive Experiences

Some customers praised the food quality and service, highlighting friendly staff and good experiences at specific locations.
  • JC
    John Cordeiro
    4 days ago
    5.0
    Thin crust supreme and Cajun traditional wings are always the go to
  • LJ
    Linda Josefczyk
    Oct 9, 2025
    1.0
    Each time that I have been able to get through to the store my order and service was great. However, getting to place my order through the call center is TERRIBLE. They either send me to a state different than the one that I’m in or tell me that the store is closed . This is not a good way to do business! I will probably revert to another company to get pizza when I want it.
  • SB
    Stefanie Buckwalter
    Oct 7, 2025
    1.0
    Ordered 10 pizzas and it appears that they were dropped at the store or in the delivery process. When you call for assistance it is an answering service and a never ending hold loop. The answering service states that unless the store picks up there is nothing they can do. I asked for the direct number to the store but the answering service states that there isn't a direct number? I was then given the number to the corporate offices, but there is no option to speak with someone about a complaint/issue you are directed to the store.
  • AK
    April Knox-Pouye
    Sep 8, 2025
    4.0
    It is a drive thru only Pizza Hut. The doors to the entrance is ALWAYS locked.
  • JG
    Jeff Gardner
    Sep 2, 2025
    1.0
    Truck parking right across the street, looked at that bright open sign in the window just to have the lady stare at me and walk away. Doors locked. Must be a thing around here close up early and lose sales. I wonder if the owner likes losing money.
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Frequently Asked Questions About Pizza Hut

What are the opening hours of Pizza Hut at 4180 Erie Avenue SW, Massillon?

Pizza Hut at 4180 Erie Avenue SW, Massillon is open daily from 10:30 AM to 11:00 PM, with extended hours until 11:30 PM on Fridays and Saturdays.

Can I order pizza delivery from Pizza Hut in Massillon?

Yes, Pizza Hut offers delivery service daily from 10:30 AM to 11:00 PM, and until 11:30 PM on Fridays and Saturdays. You can order online or via their mobile app.