Pizza Hut

3.7
471 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 2400 Lincoln Way E in Massillon, OH. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Cash onlyNot available
  • Accepts checksNot available
  • Curbside pickupNot available

Location

Pizza Hut
2400 Lincoln Way E, Massillon, OH
44646, United States

Hours

Reviews

3.7
471 reviews
5 stars
213
4 stars
101
3 stars
45
2 stars
37
1 star
75

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported late deliveries, cold food, and missing items, leading to significant dissatisfaction.

Customer Service

Many reviews highlighted rude interactions with staff and difficulties in reaching customer service, particularly through call centers.

Food Quality

Several customers expressed disappointment with the quality of food, including undercooked pizzas and insufficient toppings.

Positive Experiences

Despite the negative feedback, some customers praised specific locations for good service, fresh food, and enjoyable dining experiences.
  • LZ
    Luke Zane
    2 days ago
    1.0
    Food was good, atmosphere cant really say since delivery so neutral. But the service is terrible so many things wrong first one is why cant i just call the store directly why does it send me to a third party then i have to be transferred to the store if i have an issue and i do brings me to the second one thats wrong... why does pizza hut now use door dash why cant the delivery just stay the same now when an issue arises and i order on pizza hut app and not doordash how am i supposed to say there is an issue when i cant say anything due to not ordering on door dash which then brings me to last issue i am still missing an item from my order and called the store number then got sent to third party and finaly got transferred to the store and wasnt ablento get any help since she was brand new so no refund since wasnt sure how and now i cant get item delivered since it was through "door dash" so now im out money and an item. Was on hold with store after calling and trying to get through 3 times after have a picture of how long i was in hold till i gave up
  • JP
    Jeffrey Pry
    Jan 1, 2026
    1.0
    I ordered for delivery, it came 25 minutes after text saying out for delivery. The pizza came, not even warm. Had to microwave.I ordered pan crust, I got regular. Ordered extra cheese, didn't get it. Lastly, ordered the boneless wings. They had no flavor. I would not order there again.
  • JM
    Jonathan Magyar
    Dec 27, 2025
    1.0
    I just don't know how you messed up missing payed toppings poor delivery and then only fix one of the multiple things wrong
  • RE
    Robert Engstrom
    Dec 19, 2025
    1.0
    Our order was almost an hour late almost cold when we finally got it and our order was not complete they were items missing, impossible to get a hold of anybody to explain what happened because everything goes through a call center where nobody speaks English, overall extremely dissatisfied with call center and with the inability to report the problem and get our order fixed on top of we had to microwave our pizza to warm it up when we finally got it, this is completely unacceptable and there's no way to register a complaint since nobody speaks English at the call center
  • KK
    Kasandra
    Dec 13, 2025
    1.0
    Got it delivered , person was rude and food was rushed and cold . U can tell it wasn’t a fresh pizza and wings . I wanted fresh and paid and expected it fresh . It came cold and not even warm . I feel like they rushed my order

Frequently Asked Questions About Pizza Hut

What are the operating hours for Pizza Hut at 2400 Lincoln Way E in Massillon, OH?

Pizza Hut is open from 10:30 AM to 10:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.

Does this Pizza Hut location offer delivery and pickup services?

Yes, they provide in-store pickup, delivery, and no-contact delivery services.