Pizza Hut

3.8
466 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 2400 Lincoln Way E in Massillon, OH. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Cash onlyNot available
  • Accepts checksNot available
  • Curbside pickupNot available

Location

Pizza Hut
2400 Lincoln Way E, Massillon, OH
44646, United States

Hours

Reviews

3.8
466 reviews
5 stars
213
4 stars
101
3 stars
45
2 stars
37
1 star
70

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff interactions and long wait times for orders.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about undercooked pizzas, missing toppings, and overall dissatisfaction with the taste.

Delivery Problems

Customers frequently experienced issues with delivery, including late arrivals, wrong deliveries, and difficulty reaching customer service.

Positive Staff Interactions

Some customers praised the friendly and helpful staff, particularly in-store and during drive-thru experiences.

Buffet Experience

The buffet was mentioned positively by some customers, but others noted it was often empty or lacking variety.
  • TR
    Teresa Robinson
    Nov 2, 2025
    1.0
    I will never order from them again. I ordered pizza at 4:50 this afternoon, it said it would be delivered by 5:26. When I called the store, the manager on the phone was very rude! It was not delivered until 6:30. It was cold! This is absolutely unacceptable!!!
  • BM
    Bryan Meredith
    Oct 18, 2025
    5.0
    This location still has the Supremo Sub sandwichs! Awesome service from the staff- Stop in here!
  • KB
    Keenan B
    Oct 11, 2025
    1.0
    Pizza Hut has the absolute worst customer experience. Website is always disgustingly slow and frustrating. It's my fault, but I accidentally placed an order to the wrong location where I used to live, and you can't even get ahold of the right location to cancel because the phone numbers all go to a call center in India where you have to be transferred and put on hold for who knows how long because I wasn't going to wait longer than the 10 minutes I already waited.
  • JS
    Jeanette Swisher
    Oct 2, 2025
    1.0
    If I could give 0 I would. I placed an online order to be delivered at 6:10 so I could have dinner at work. My order was just being prepared at 6:10. Didnt get my order until my lunch break was over. Didnt even get to eat while on my shift. So now I have to eat cold food when I get home at 11pm. Why have time slots for orders to be here if I dont get my food for almost 20 mins after the time I set it to be delivered.
  • JE
    JR Eyster
    Sep 1, 2025
    1.0
    Haven't ordered from here in over 2 years due to quality. Figured I would give them a chance again. SO DISAPPOINTED!!! Ordered 2 large 3 topping pizzas, both were very undercooked. One thin and crispy, not so crispy, more like mushy. Second was hand tossed that was raw dough in the center of the pizza and flavorless. Toppings were very scimmpy on both pizzas for the price. Had also ordered the brownies that were also undercooked, still very wet in the center and hard on the edges. Have no plans to go here again in the future.

Frequently Asked Questions About Pizza Hut

What are the operating hours for Pizza Hut at 2400 Lincoln Way E in Massillon, OH?

Pizza Hut is open from 10:30 AM to 10:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.

Does this Pizza Hut location offer delivery and pickup services?

Yes, they provide in-store pickup, delivery, and no-contact delivery services.