McDonald's

3.4
650 reviews
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Business Details

5554 Wales Ave NW, Massillon, OH
44646, United States
(330) 833-2655
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5554 Wales Ave NW, Massillon, OH
44646, United States

Hours

Reviews

3.4
650 reviews
5 stars
220
4 stars
131
3 stars
120
2 stars
58
1 star
121

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported consistent issues with incorrect orders, particularly in the drive-thru.

Service Quality

Service quality varies significantly; some customers noted friendly staff while others experienced rude or unhelpful interactions.

Food Quality

Food quality is inconsistent, with complaints about cold or poorly prepared items, though some customers praised the freshness of their meals.

Cleanliness

Several reviews highlighted unsanitary conditions in the restaurant, including dirty tables and floors.

Management Issues

There are complaints about poor management and staff training, leading to a lack of accountability and customer service.
  • CB
    Candy Briggs
    5 days ago
    1.0
    First gave us a cup with lid that did not fit and had no remedy how we were not spilling it! Next they gave us wrong order and don’t want to do a thing about Very bad manager!!! This is third time this has happened there!!!
  • BF
    Brad Fa
    Nov 15, 2025
    5.0
    The team that is working today crushed it. Just came through to get my family lunch. Fast, friendly, and the food is the best tasting McDonald’s I’ve had in decades. The Coke is crispy, fries hot and fresh, burger buns soft and cheese has flavor… I appreciate the crew who put effort into it today to deliver these result. Chefs kiss!
  • LL
    Lynette Lee
    Oct 24, 2025
    1.0
    Consistently messing up orders. Couldn’t find mobile orders, or said we weren’t allowed to pick up our order and that they would refund us because they didn’t have the food ready instead of just making it. They do nothing to fix their mistakes and instead argue with customers.
  • AN
    Albert Ng
    Oct 12, 2025
    1.0
    Ordered thru the app for a drive thru pickup. Upon getting to drive thru speaker, was told that they couldn't find my order. Verified that I was at the correct address. Went inside to sort things out but they couldn't do anything except to ask me to try to select alternate method of pickup or to cancel order and get a refund. Both options were not available and when the X was pushed it failed to bring up my pickup order again. So in the end I paid for the order but left with nothing. Only option now would be to try and dispute this charge with my bank. Very disappointing experience.
  • BP
    Barbara P.
    Oct 11, 2025
    5.0
    10/11/25 12:35PM the drive-thru line was long. I didn't receive a receipt, or I would have used that to comment. Carly at the pick-up window was cheerful. The food was good, too!
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Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 5554 Wales Ave NW, Massillon, OH?

McDonald's is open Monday to Thursday from 5:00 AM to 11:00 PM, Friday and Saturday from 5:00 AM to midnight, and Sunday from 6:00 AM to 11:00 PM.

Does this McDonald's location offer delivery services?

Yes, delivery is available daily from 5:00 AM to 11:00 PM except Fridays and Saturdays until midnight, and Sundays from 6:00 AM to 11:00 PM, with options like curbside pickup, same-day delivery, and no-contact delivery.