Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
888 reviews
5 stars
253
4 stars
161
3 stars
166
2 stars
83
1 star
225
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported poor service, including long wait times, incorrect orders, and unprofessional staff behavior.
Cleanliness
Many reviews highlighted unsanitary conditions in the restaurant, including dirty dining areas and bathrooms.
Food Quality
Customers frequently complained about food being cold, poorly prepared, or not meeting expectations.
Management Issues
Several reviews pointed to unprofessional management and lack of effective training for staff, leading to a negative customer experience.
Customer Experience
While some customers praised individual staff members for their friendliness, the overall experience was marred by frequent service failures and dissatisfaction.
- NKNcBz KillerNov 17, 20251.0They are closing at random times from 11-11:30 instead of the time stated online witch is midnight atleast change the times
- SVSeonna VoorhesNov 2, 20251.0If I could give negative stars I would. No matter what I order I have to pull up & wait. Ordered 2 mcflurries & I’m waiting at least 20 mins. I placed a mobile order just so I didn’t have to wait, they pulled me & I still waited 25 minutes for a MOBILE ORDER, a 10 piece nugget & a medium fry. & when you do wait the food is still cold.
- HGHeath GoateringOct 21, 20255.0Truly can say that a simple smile and wishing me to have a blessed day has me complimenting the cashier. I came today at 7am and the window cashier was a delight and honestly made the drive home a little brighter. Please give her flowers for the kindness she’s showing your guests, and thank you to that specific person!
- RFRylan FinzerOct 20, 20251.0Placed an order for pickup, got to the store at 11:30, and they had decided to close early, even though the posted hours showed they were open until 12:00. They answered the speaker and said they were closed, and they were clearly open still.
- RDRoss DeAngelisOct 16, 20251.0How much do you care about your job if this is what you do to a $12 meal?? Didn’t eat it to avoid the probable spitter inside. Thanks for the effort. Plenty of other fast food places in the area to go to from now on.
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 2496 Lincoln Way E, Massillon, OH?
McDonald's is open from 5:00 AM to 10:00 PM Monday through Saturday, and from 6:00 AM to 10:00 PM on Sundays.
What are the drive-through hours at this McDonald's location?
The drive-through is open from 5:00 AM to midnight Monday through Saturday, and from 6:00 AM to midnight on Sundays.
Is delivery available at this McDonald's and during what hours?
Delivery is available daily from 5:00 AM to 11:30 PM except Thursday, when it closes at 11:00 PM.
What delivery and pickup services does this McDonald's offer?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery.
How can I place an order online for this McDonald's location?
You can order online via their delivery website https://mcdonalds.order.online/business/-5579 or through the McDonald's app available on both iOS and Android.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's have drive-thru service?
Yes, this McDonald's location has a drive-thru service.
What nearby coffee shops are close to this McDonald's for customers who want another option?
Nearby coffee shops include Starbucks, 7 Brew Coffee, and other local cafes where customers can enjoy a variety of drinks before or after their visit.
Are there any nearby restaurants around this McDonald's that offer different cuisines?
Yes, nearby restaurants include Agavero Bar and Grill (Tex-Mex), Old Carolina Barbecue Company (Barbecue), Pizza Hut (Pizza), Chipotle Mexican Grill (Mexican), and Panda Express (Fast Food).
What nearby services can customers access when visiting this McDonald's in Massillon?
Nearby services include Burdette Tax Service (accounting), Fresenius Kidney Care (medical), O'Reilly Auto Parts (automotive), and Massillon Coin Laundry (laundromat), providing customers with convenience for multiple errands.