Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
893 reviews
5 stars
253
4 stars
162
3 stars
168
2 stars
84
1 star
226
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, long wait times, and frequent order mistakes, leading to frustration and dissatisfaction.
Cleanliness
Many reviews highlighted poor cleanliness standards, with dirty dining areas and unsanitary conditions noted by several customers.
Food Quality
Customers expressed disappointment with food quality, citing cold, stale, or improperly prepared items, as well as issues with missing or incorrect orders.
Customer Service
While some employees received praise for their friendliness, many reviews criticized management and staff for unprofessional behavior and lack of responsiveness to customer concerns.
- AGAndrea G2 days ago3.0Has issues getting orders correct.
- DLDrew L.Dec 29, 20251.0There were multiple crew members standing around doing literally nothing. Several people were not wearing hats or nets over their long hair. It took me 11min for me to get from the ordering speaker to the pay window. Another 8min to get my food. When I pulled off in to the parking lot next to the location, my food was cold. I will NOT be returning to this location!
- MJMadison JDec 17, 20255.0First of all i love comming here the food is always hot and fresh, the service is outstanding, they never fail to make my day! When I walk in it is very clean, the environment is amazing to sit and eat in. When I come through the drive through the curly headed ginger is always so friendly, very good at making conversation and giving me fresh food every time. Never disappoints, highly recommend this McDonald's!
- BABetty AddessiDec 15, 20252.0Ordered mcnuggets with honey mustard sauce at drive thru. Mcnuggets were dry. You can tell they've been sitting around. Got honey instead of honey mustard. Very disappointed.
- MHMichael HDec 7, 20251.0The customer service and management is horrible. The app is silly and there was a glitch to begin with. Usually managers are understanding but not at this location. I filled out the receipt and wanted to use the promotion for a sandwich which I've never had issues with doing showing a screen shot of the questioner receipt. The young girl (manager) tells me that I can't redeem it because I don't have the actual receipt. In that case, I could have just used any receipt that I found in the trash can. The chicken nuggets were obviously just thrown into the bag. I wasted my points that were earned on food that we couldn't even sit down to enjoy. I'm glad the kids didn't slip on whatever spilled in the play area. Get it together and do better. You just made me and my kids dinner plans down the drain. Shame on you people
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 2496 Lincoln Way E, Massillon, OH?
McDonald's is open from 5:00 AM to 10:00 PM Monday through Saturday, and from 6:00 AM to 10:00 PM on Sundays.
What are the drive-through hours at this McDonald's location?
The drive-through is open from 5:00 AM to midnight Monday through Saturday, and from 6:00 AM to midnight on Sundays.
Is delivery available at this McDonald's and during what hours?
Delivery is available daily from 5:00 AM to 11:30 PM except Thursday, when it closes at 11:00 PM.
What delivery and pickup services does this McDonald's offer?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery.
How can I place an order online for this McDonald's location?
You can order online via their delivery website https://mcdonalds.order.online/business/-5579 or through the McDonald's app available on both iOS and Android.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's have drive-thru service?
Yes, this McDonald's location has a drive-thru service.
What nearby coffee shops are close to this McDonald's for customers who want another option?
Nearby coffee shops include Starbucks, 7 Brew Coffee, and other local cafes where customers can enjoy a variety of drinks before or after their visit.
Are there any nearby restaurants around this McDonald's that offer different cuisines?
Yes, nearby restaurants include Agavero Bar and Grill (Tex-Mex), Old Carolina Barbecue Company (Barbecue), Pizza Hut (Pizza), Chipotle Mexican Grill (Mexican), and Panda Express (Fast Food).
What nearby services can customers access when visiting this McDonald's in Massillon?
Nearby services include Burdette Tax Service (accounting), Fresenius Kidney Care (medical), O'Reilly Auto Parts (automotive), and Massillon Coin Laundry (laundromat), providing customers with convenience for multiple errands.