Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
2.9
1,742 reviews
5 stars
430
4 stars
271
3 stars
310
2 stars
219
1 star
512
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unprofessional behavior from staff, including long wait times and incorrect orders.
Food Quality
Many reviews mentioned cold or poorly prepared food, with several customers expressing dissatisfaction with the freshness and accuracy of their orders.
Cleanliness
The restaurant was often described as dirty, with complaints about unsanitary conditions in both the dining area and restrooms.
Management Issues
Several customers noted poor management practices, including inadequate staffing and lack of responsiveness to customer complaints.
- JPJohn Pittinger3 days ago1.0Their system glitched when I have a code for free item on the app, and the code processed on my end, taking away my points, but the cashier did understand that and just kept saying their system glitched. And also, since the code went though on my end, I couldn't use any of the codes on the app for 15 minutes. Cashier still did not process on how that should not be the customer's problem that their system glitched and screwed me out of points and free item. Also(in the same order) they forgot the sauce, I asked for a McDouble with only ketchup and cheese and they gave me a McDouble with literally on pickles on it. It's actually hilarious how bad this cashier and store is
- DPDon prosiseJan 3, 20261.0Slowest place around and rude service. 20 mins at 4 pm is crazy.
- TDTrevor DyeDec 31, 20251.0went to go pick up my breakfast order that was ordered on the app before 10:30 got to the drive thru window at 10:31 and was told that they can not complete the order since they already switched the grills to lunch
- BTBrian TalkingtonDec 25, 20251.0Got 2 sausage McMuffin and muffin was straight out of the e bag cold and sausage wasn’t cooked cheese wouldn’t even melt don’t recommend Massillon downtown McDonald’s there better places around town to go the store is open 24 hours sbut sometimes they turn light out and sit outside or in cars and smoke while people are waiting in drive thru there also cars pulled up to pickup spots and no other cars are around and they have long wait times
- KPKira PenningtonDec 14, 20251.0The lady at the drive thru always has an attitude and cuts you off after only saying one item, they forget something every time I’m there and say I didn’t ask for it when it’s on my receipt, I just came thru and was told to pull up to the second window and she yelled at me thru the window to come back and told me she said first window and me and my cousin heard her say second window so the attitude from these employees is getting ridiculous. I’ve worked many fast food jobs and if you can’t talk to a person simply trying to come grab some food for their kids with some decency when I am always extremely respectful, then you should get a new job 🤷🏻♀️
Frequently Asked Questions About McDonald's
What are the delivery hours for McDonald's in Massillon, OH?
McDonald's offers delivery every day of the week, 24 hours a day, from 00:00 to 23:59.
Does McDonald's in Massillon, OH have a drive-thru service?
Yes, the McDonald's location at 200 Lincoln Way W has a drive-thru open 24/7.
What types of payment options are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What services does McDonald's offer at this location?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is this McDonald's located?
This McDonald's is located at 200 Lincoln Way W, Massillon, OH 44646, USA.
How can I order food online from McDonald's in Massillon?
You can place orders online at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on iOS and Android.
What menu options are available at this McDonald's?
McDonald's serves a variety of menu options made with quality ingredients. You can view the full menu at https://www.mcdonalds.com/us/en-us/full-menu.html.
What nearby places can I visit after dining at McDonald's?
After your visit, you might check out nearby spots like Bob Evans for American cuisine, Wingstop for chicken wings, or Pulp Juice and Smoothie Bar for fresh smoothies.
Are there any nearby retail stores or pharmacies close to McDonald's?
Yes, nearby stores include Rite Aid pharmacy for your health needs, and Save A Lot for grocery shopping.
What are some nearby services for personal care near McDonald's?
You can find several beauty and spa options nearby, including Lexi W. Hair Design, Ashley's Beauty, Embodied Nailz, and Kathy Boyd's Salon.