McDonald's

2.9
1778 reviews
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Business Details

200 Lincoln Way W, Massillon, OH
44646, United States
(330) 833-4842
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
200 Lincoln Way W, Massillon, OH
44646, United States

Hours

Reviews

2.9
1,731 reviews
5 stars
430
4 stars
270
3 stars
309
2 stars
218
1 star
504

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported receiving cold, hard, or improperly prepared food, with several instances of missing items in orders.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Cleanliness

The restaurant was frequently described as dirty, with complaints about unsanitary conditions in both the dining area and restrooms.

Management Problems

Customers expressed dissatisfaction with management's handling of complaints and overall operational issues, indicating a lack of effective leadership.

Inconsistent Experience

While some customers had positive experiences, many others reported consistently negative interactions, suggesting a significant variability in service quality.
  • NC
    Nina Clark
    Nov 11, 2025
    1.0
    This place is ABSOLUTELY DISGUSTING! The employees don’t care a bit about the customers.. they are rude, have their hair all over the place which in turn ends up in your food EVERY SINGLE TIME you go there! The inside dining room and restrooms are dirty, which tell you what the kitchen probably looks like.. meanwhile the employees are standing around. They hardly ever get the order correct, and on the rare chance they do… their nasty hair is in your food! Their milkshake and ice cream machines never work, if they run monopoly.. you don’t get the pieces on your food because they are “out of stock” . This place is just a complete JOKE!!!! They’ll be closed down soon or sued for someone getting sick!
  • HG
    Heath Goatering
    Nov 2, 2025
    1.0
    Ordered DoorDash a couple days ago, fought tooth and nail with them for a refund and they said no. Not sure why this location specifically is always difficult
  • NK
    NcBz Killer
    Oct 8, 2025
    1.0
    Order a meal and every bit of the meal was cold or hard from frys to my burgers or my nuggets and the nuggets were beyond dry
  • BC
    Bella The Cat
    Oct 8, 2025
    1.0
    So this is how much comes in a large fry now this is absolutely unacceptable and I called. No one answered. I am not happy at all.
  • DY
    Duane Yannayon
    Sep 25, 2025
    2.0
    Nobody in line and told to pull forward just to be given an attitude by the person bringing me the food and to boot IT'S ALL STILL COLD!!!
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Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's in Massillon, OH?

McDonald's offers delivery every day of the week, 24 hours a day, from 00:00 to 23:59.

Does McDonald's in Massillon, OH have a drive-thru service?

Yes, the McDonald's location at 200 Lincoln Way W has a drive-thru open 24/7.