Business Details
About
Fast Food RestaurantIce Cream Shop
This location is closed for the season.
Details
- Drive-throughAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Dairy Queen Grill & Chill - Seasonally Closed
310 W Canal St, Malvern, OH
44644, United States
Hours
Reviews
4.3
293 reviews
5 stars
177
4 stars
64
3 stars
31
2 stars
10
1 star
11
What are people saying?
AI-generated from recent customer reviews
Service Issues
Several customers reported poor service experiences, including rude staff and incorrect orders.
Food Quality
While many praised the food, there were complaints about inconsistencies, such as melted ice cream and incorrect toppings.
Positive Experiences
Numerous reviews highlighted friendly staff and enjoyable food, particularly ice cream and burgers.
Order Accuracy
Customers experienced mixed results with order accuracy, with some receiving incorrect items or missing ingredients.
Cleanliness
The location was generally noted as clean, but there were isolated complaints about unsanitary conditions.
- RGRudy GuerreroOct 3, 20251.0I asked to add lettuce tomato and pickles on my bacon ranch burger and they didn't do it. They asked for the old hamburger back while they remade it. Then the new burger wasn't what I ordered either so I asked for the manager. The manager comes to the window talks rudely to me and doesn't apologize at all. She tells me you're not getting any free food or coupons discounts ect. I told her Well I want a refund and she refused yelled at me check your burger before you drive away I asked her name and a refund again she said she didn't have to give it. They didn't give me a receipt with my order either. She then threatened me with police if I didn't leave the property without my refund .. i contacted corporate and made a complaint. The employees inside really have attitudes and deliberately mess up orders if you rub them the wrong way. The lettuce and tomato that was added were warm old and soggy i threw away the burger and will be contacting my bank to dispute the charge. Never in my 44 years of life have I ever been treated this way by any place Ive eaten at. All I wanted was lettuce tomato and puckle handed to me through the window i didn't want to wait for a new burger I would have added it myself but they were mad at me because they got my order wrong twice and disrespected me and even were laughing in the back while the manager was yelling at me to check it before I leave after I asked for a refund when I seen the burger she made me with old toppings. I felt like a felony was committed against me.
- RGRoger GriffithAug 31, 20255.0Great spot to grab some ice cream, perfect customer service Sparky's Welding and Fabrication LLC
- THThomas HudsonAug 24, 20255.0Always GOOD!!!
- DTDavid TomblinAug 21, 20255.0Little slow, ice-cream started melting before I got it
- BBBAug 10, 20251.0Order ice cream here all the time and it's usually great!! However had an awful experience tonight. Ordered online, and one of the blizzards ordered was not right, made with the wrong ice cream flavor and wrong toppings. So I just asked if they could remake it, no big deal. Ended up remaking the blizzard with no toppings just a cup of chocolate ice cream. So once more I asked them if they could remake or add toppings. The two women working insisted on arguing with me about it and the manager stuck her hand in it to "check for toppings" disgusting. So she ended up remaking it and the third time it was ok, ( still not made right as I ordered a mix bowl mash up and they just gave me a cookie dough) but at that point I just wanted to leave. While all of this was going on the other blizzards ordered were sitting there and completely melted. Frustrating.
Frequently Asked Questions About Dairy Queen Grill & Chill - Seasonally Closed
What is the current operating status of Dairy Queen Grill & Chill at 310 W Canal St?
This Dairy Queen location is closed for the season and currently not serving customers.
Where is Dairy Queen Grill & Chill located?
It is located at 310 W Canal St, Malvern, OH 44644, USA.
Can I order food online from this Dairy Queen location while it is closed?
Although the location is closed, you can explore their menu and order for pickup or delivery when open via their website or app at the provided order URL.
Does this Dairy Queen offer drive-thru and outdoor seating?
Yes, this location offers both drive-thru service and outdoor seating for customers.
Is this Dairy Queen family-friendly and suitable for children?
Yes, the location welcomes families and is good for kids.
What are some of the specialty menu items at this Dairy Queen?
Specialties include Blizzard® Treats, Chicken Strip Basket, Grillburgers®, soft-serve ice cream cones, shakes & malts, and DQCakes.com.
What nearby places can I visit after dining at Dairy Queen?
Nearby you can visit Malvern Village Park for outdoor activities or stop by Serenity Salon for beauty services.
Are there convenient gas stations near Dairy Queen for a quick refuel?
Yes, Exxon and Marathon Gas stations are located nearby for your convenience.
What nearby churches are close to this Dairy Queen location?
Nearby churches include St Martin Lutheran Church, New Vine Baptist Church, Malvern Community Church, Celebrate Recovery Malvern Community Church, and Damascus Friends Church - Malvern Campus.
How can I contact Dairy Queen Grill & Chill in Malvern for questions or more information?
You can reach them by phone at +1 330-863-1911 or visit their Facebook page at https://www.facebook.com/dairyqueen/ for updates.