Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.4
776 reviews
5 stars
251
4 stars
181
3 stars
116
2 stars
73
1 star
155
What are people saying?
AI-generated from recent customer reviews
Staffing Issues
Customers frequently reported that the location was severely understaffed, leading to long wait times and poor service.
Food Quality
Many reviews highlighted consistently poor food quality, including stale buns, cold fries, and improperly cooked items.
Cleanliness
The restaurant's cleanliness was a major concern, with numerous complaints about dirty restrooms and unsanitary conditions.
Customer Service
While some staff were noted as friendly, many customers experienced rude service and unprofessional behavior from employees.
Operational Problems
Customers reported issues with the drive-thru service, including unresponsive staff and incorrect orders.
- CHCarmen HarrisNov 2, 20251.0THE FOOD IS NASTY AND COLD. FRIES WAS COLD AND HARD. SODA WAS FLAT. BUT THE SERVICE WAS GOOD
- CBCliff BarnesOct 17, 20251.0This location was horrible in all aspects. Severely understaffed, my double had old stale buns and dried out meat patties. Food was ordered on app by phone. Sat behind the counter until it got cold. Men's bathroom was disgusting. Pictures posted as proof. I will never eat here again. The single cashier had a line of 10 deep. No order kiosks.
- KLKeith LeahyOct 17, 20251.0Minimal staff on duty making the wrong, mediocre food. Also, they use shredded lettuce which makes their burgers taste awful.
- MBMrs BoggsOct 10, 20255.0So wasn't sure they were open bc the sign as well as the order board were incredibly old and not lit up anymore bu the lights inside were on. So we went to the drive thru. They lady taking our order was very kin & patient. We had to wait a extra few minutes bc they made it fresh for us because no chicken was re-read. They even dropped new fries too. So ALL our food was hot! It is rare these days to actually get hot fast food. It was wonderful to scarf it down after going to l ok ng calling hours for a family member before heading back to Columbus.
- KKKatrinaSep 26, 20253.0Food was acceptable. The guy that took our order was polite and helpful. There was A LOT of yelling in the kitchen area and talking rudely to and about customers in the drive thru. Multiple times I heard "we are very short staffed" in a rude tone and I have zero questions about why there is a staffing problem. Nobody wants to come to work in that kind of environment.
Frequently Asked Questions About Wendy's
Is I-71 #5 Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Lexington, OH?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Lexington, OH into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (419) 886-3553.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does I-71 #5 Wendy’s serve breakfast?
Yes, this Wendy’s location in Lexington, OH serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours for this Wendy's location?
The drive-thru is open Monday to Thursday and Sunday from 6:30 AM to 10:00 PM, and on Friday and Saturday from 6:30 AM to midnight.
Does this Wendy's serve breakfast?
Yes, this Wendy's location serves breakfast with options like sandwiches, combos, coffee, and sides available.
Is delivery available at this Wendy's in Lexington, OH?
Delivery is available where applicable; you can check availability and place orders through the Wendy's app or at order.wendys.com by entering your delivery address.
What payment options are accepted at this Wendy's location?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa as payment options.
How can I contact Wendy's at 970 State Rt 97 for questions or feedback?
You can call Wendy's directly at (419) 886-3553 or reach out via their Customer Care team through the Contact page or live chat on their website. Phone support is also available at 888-624-8140.
Where can I find Wendy’s menu and nutritional information?
You can view the menu and nutrition facts on Wendy's official menu website or mobile app, where nutrition details update as you customize your order.
Are there accommodations nearby if I am visiting Wendy's from out of town?
Yes, several hotels are nearby including Days Inn by Wyndham Bellville Mansfield, Motel 6 Bellville, Quality Inn & Suites Bellville, Economy Inn, and Ramada Inn, offering convenient lodging options.
What other fast food options are close to this Wendy's?
Nearby fast food options include Taco John's, Subway, McDonald's, and Burger King, giving you a variety of choices for different tastes as alternatives or complements to your Wendy's visit.
Can I find fuel and automotive services near Wendy's in Lexington, OH?
Yes, nearby you can find Love's Travel Stop and Love's Truck Care for fuel and automotive services, as well as CAT Scale and gas stations like Duke's, BP, and Speedway for convenience and vehicle needs.
Does Wendy's at 970 State Rt 97 offer dining options besides drive-thru?
Yes, Wendy's offers dine-in, drive-thru, delivery where available, and takeout services. However, they do not currently offer curbside pickup.