Pizza Hut

3.7
673 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 632 N Memorial Dr in Lancaster, OH. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
632 N Memorial Dr, Lancaster, OH
43130, United States

Hours

Reviews

3.7
673 reviews
5 stars
310
4 stars
130
3 stars
80
2 stars
38
1 star
115

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers noted a decline in food quality, with reports of undercooked pizzas and incorrect orders.

Service Issues

Frequent complaints about poor customer service, including long wait times, rude staff, and difficulty reaching management.

Order Accuracy

Numerous reviews highlighted issues with order accuracy, including missing items and incorrect pizzas.

Delivery Problems

Customers experienced significant delays and issues with delivery, often citing problems with third-party delivery services.

Atmosphere

The dining environment received mixed reviews, with some describing it as uninviting and lacking in decor.
  • KB
    Kimberly Beckett
    2 days ago
    1.0
    Placed online order at 6:42 p.m. Received a call immediately from manager stating they were sold out medium pizzas but have larges available. Placed an order for 2 large pizzas and was told 25-30 minute delivery time. Called back at 7:40 to check status of pizza. Talked to manager again. He stated that they were out of medium pizzas. I stated that we had talked at 6:42 p.m. and ordered 2 largest and was told 25-30 minute delivery. He said, sorry we will have those out in 20 minutes. Its now 8:22 and still no pizzas. Called them back and canceled order, requested refund. Checked bank account still no refund. Will never order from them again.
  • BB
    B R (Bren)
    Oct 14, 2025
    5.0
    People remember how great pizza hut used to be... This one has brought back great 1900's Pizza Hut! Great food and service, try it out for yourself!
  • MG
    Monique G.
    Sep 21, 2025
    1.0
    I’ve always ordered through the app and never had any problems. Months ago, my order was wrong and the manager put a credit on my account. When I went to use that credit, it wasn’t on my account. Today, the store didn’t give the dasher my complete order and could only put a credit on my account. I said I didn’t want a credit, referencing the last “credit” issued and instead wanted to be refunded what was missing from my order. The store isn’t able to refund online orders. I’m done ordering from this store.
  • IR
    Ileatha Rheubottom
    Sep 1, 2025
    1.0
    I have been hung up on 4 times and I really don't appreciate it .
  • SM
    Shawn Maynard
    Aug 4, 2025
    3.0
    No thank you. Better pizza available, nothing like it used to be. More like high priced Little Caesar now.

Frequently Asked Questions About Pizza Hut

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Where can you get food delivery in Lancaster, OH?

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