Pizza Hut

3.7
674 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 632 N Memorial Dr in Lancaster, OH. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
632 N Memorial Dr, Lancaster, OH
43130, United States

Hours

Reviews

3.7
674 reviews
5 stars
310
4 stars
129
3 stars
80
2 stars
38
1 star
117

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported that the pizza quality has declined, with complaints about undercooked dough, wrong toppings, and overall poor taste.

Service Issues

Numerous reviews highlighted significant service problems, including long wait times, incorrect orders, and unhelpful staff.

Management Concerns

Customers expressed dissatisfaction with management, citing rude behavior and lack of effective communication regarding order issues.

Delivery Problems

Frequent complaints about delivery delays and issues with third-party delivery services like DoorDash were noted.

Cleanliness and Atmosphere

The dining environment received mixed reviews, with some praising cleanliness while others criticized the lack of a welcoming atmosphere.
  • MS
    Michael Smith
    Dec 15, 2025
    1.0
    Pizza was the worst pizza I have ever had, I have had cheap frozen pizzas that tasted better, Pizza Hut use to have pretty decent pizzas but not anymore
  • WH
    Wayne Hedges
    Dec 6, 2025
    1.0
    Placed n order 3hours still no food. I drive there for them to tell me sorry we are a couple hours out. First off it has been 3 hours then they said sorry we are closing and don't have them started. So now I have to wait on my refund and find elsewhere to feed my 7 kids.
  • KB
    Kimberly Beckett
    Nov 22, 2025
    1.0
    Placed online order at 6:42 p.m. Received a call immediately from manager stating they were sold out medium pizzas but have larges available. Placed an order for 2 large pizzas and was told 25-30 minute delivery time. Called back at 7:40 to check status of pizza. Talked to manager again. He stated that they were out of medium pizzas. I stated that we had talked at 6:42 p.m. and ordered 2 largest and was told 25-30 minute delivery. He said, sorry we will have those out in 20 minutes. Its now 8:22 and still no pizzas. Called them back and canceled order, requested refund. Checked bank account still no refund. Will never order from them again.
  • BB
    B R (Bren)
    Oct 14, 2025
    5.0
    People remember how great pizza hut used to be... This one has brought back great 1900's Pizza Hut! Great food and service, try it out for yourself!
  • MG
    Monique G.
    Sep 21, 2025
    1.0
    I’ve always ordered through the app and never had any problems. Months ago, my order was wrong and the manager put a credit on my account. When I went to use that credit, it wasn’t on my account. Today, the store didn’t give the dasher my complete order and could only put a credit on my account. I said I didn’t want a credit, referencing the last “credit” issued and instead wanted to be refunded what was missing from my order. The store isn’t able to refund online orders. I’m done ordering from this store.

Frequently Asked Questions About Pizza Hut

What are the operating hours for delivery at Pizza Hut in Lancaster, OH?

Pizza Hut at 632 N Memorial Dr offers delivery daily from 10:30 AM to midnight.

Can I dine in at the Pizza Hut located at 632 N Memorial Dr?

This Pizza Hut serves dine-in customers daily from 11:00 AM to 11:30 PM.