Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
1,477 reviews
5 stars
413
4 stars
276
3 stars
264
2 stars
132
1 star
392
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude staff, long wait times, and incorrect orders, indicating a significant decline in service quality.
Food Quality
Many reviews mentioned food being cold, undercooked, or incorrect, leading to dissatisfaction with the overall food quality.
Cleanliness
The dining area was often described as dirty and unkempt, contributing to a negative dining experience.
Management Issues
Several customers pointed out poor management practices, including staff being untrained and unresponsive to customer complaints.
Inconsistent Experience
Customers noted that their experiences varied greatly depending on the time of day and staff on duty, leading to frustration.
- CTCameron Trout6 days ago1.0I left the drive through on Nov 18 at 8:35PM because the wait to receive my food sitting in the drive through at that point was longer than 15 min. My order? A single small fry and a mini McFlurry for my pregnant wife. Management of this franchise is getting worse and worse. Won't be back. Wasted my time.
- AAanonymousNov 14, 20251.0everything was horrible. waitied inside 10 minutes, fine it was busy. but then a worker starts slamming the doors screaming through the restraunt profanities about the customer outside. No one does anything apologizes for the behavior nothin. we FINALLY get our food and were missing half the order. terrible experience. terrible employee. and SLOW cold food.
- KKKDNov 13, 20251.0Knowingly serve bad chicken nuggets due to their equipment being broken. Manager admitted they know they are doing it but owners won’t let them take off menu. Will be contacting the health department
- TTTNov 5, 20251.0As a food delivery person, I almost always reject orders from this McDonald's because of really, really long waits. On Saturday, 11.1.25 I did accidentally accept an order to pick up from there. This was early afternoon. I park, walk all the way around the building only to find the lobby is closed! I get back to my car to go to drive thru. That line was backed up onto the side street. I waited around 5 minutes and the line didn't move once! I ended up contacting my company and my customer to let them know I am in assigning. I've formally complained to my company that this McDonald's should be removed from the privelage of having a delivery service available to them.
- BSbrian sextonNov 1, 20251.0They knowingly gave us some of the nastiest tasting chicken nuggets. They knew the oil was bad and they still served them. I’ll never go back to this location instead of doing the right thing they serve you garbage knowingly just to get you out the door if you’re like me and your kid really only eats chicken nuggets from there. Kind of sucks when this happens.
Frequently Asked Questions About McDonald's
What are the standard opening hours for McDonald's at 16407 Detroit Ave, Lakewood, OH?
McDonald's is open daily from 7:00 AM to 10:00 PM.
When is the drive-thru available at this McDonald's location?
The drive-thru is open daily from 5:00 AM until midnight.
Does McDonald's offer delivery services and what are the delivery hours?
Yes, delivery is available daily from 5:00 AM to 11:30 PM, including same-day and no-contact delivery options.
What services are available at this McDonald's?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
How can I order McDonald's food for pickup or delivery?
You can order via the McDonald's App, available on Apple and Android, or order online at https://mcdonalds.order.online/business/-5579.
What payment options does McDonald's accept at this location?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Are there nearby gyms I can visit before or after dining at McDonald's?
Yes, nearby gyms include BFT Lakewood, Planet Fitness, and Cultivate Yoga Lakewood; perfect for a workout before or after your meal.
Is there a convenience store close to McDonald's for last-minute shopping?
Yes, Uptown Mart and Rite Aid are nearby convenience stores where you can shop for groceries or essentials.
What restaurants are located near this McDonald's if I want to explore other dining options?
Nearby options include Jersey Mike's Subs, Streat Burger, Cozumel Restaurante Mexicano, Venezia Italian Restaurant, and Hungry Howie's Pizza.
Can I find entertainment or art venues near McDonald's?
Yes, Handley-Boyt Gallery and neonRogue Toys are nearby art galleries, ideal for a cultural visit around your meal time.