Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
1,494 reviews
5 stars
415
4 stars
276
3 stars
266
2 stars
136
1 star
401
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely slow service, particularly in the drive-thru, with waits often exceeding 30 minutes.
Order Accuracy
Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food.
Food Quality
Numerous complaints were made about the quality of food, including cold, overcooked, or poorly prepared items.
Staff Behavior
Several customers noted unprofessional behavior from staff, including rudeness and lack of attention to customers.
Cleanliness
The dining area and restrooms were often described as dirty and poorly maintained.
- KJKenneth JonesJan 3, 20261.0Nastiest McDonald’s I’ve ever been to. During my visit, employees were outside smoking, which made me question cleanliness. The inside looked dirty, the fries were cold, and the lobby has been locked at times when it appeared it should be open. Overall a bad experience.
- NFNick FlasherDec 28, 20251.0Not only does this place not turn on their lights because they don't want to serve you at night, but I arguably just had the worst double cheeseburgers in my life. They were so dry and awful. The patties tasted like they were made hours ago and someone kept hitting the reset button on the warmer instead of making fresh ones. I ended up throwing them away. Avoid this location if you can, especially at night. It takes forever too.
- HMHannah “Captain Pichu The Pirate” MastersDec 27, 20252.0This McDonald’s is really hit or miss. Unless I go for breakfast, there is always an issue. Today there was a long wait. I had ordered a quarter pounder adding lettuce and tomato, which I was up charged for, that they did not add. I also ordered a 6 piece nugget meal, I only got 5. Food was decent but I’m pretty disappointed and probably won’t go to this location for anything other than breakfast going forward.
- CBChris BDec 20, 20252.0Slowest location of several I frequent in the cleveland area. Drive thru always takes too long. Sometimes no one comes to the window for 10 minutes straight.
- RSRic S.Dec 12, 20255.0I always have a consistently good experience at this location. My food is always fast and hot and the staff rocks. Super nice and very helpful. Matter of fact, I'm going there now!
Frequently Asked Questions About McDonald's
What are the standard opening hours for McDonald's at 16407 Detroit Ave, Lakewood, OH?
McDonald's is open daily from 7:00 AM to 10:00 PM.
When is the drive-thru available at this McDonald's location?
The drive-thru is open daily from 5:00 AM until midnight.
Does McDonald's offer delivery services and what are the delivery hours?
Yes, delivery is available daily from 5:00 AM to 11:30 PM, including same-day and no-contact delivery options.
What services are available at this McDonald's?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
How can I order McDonald's food for pickup or delivery?
You can order via the McDonald's App, available on Apple and Android, or order online at https://mcdonalds.order.online/business/-5579.
What payment options does McDonald's accept at this location?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Are there nearby gyms I can visit before or after dining at McDonald's?
Yes, nearby gyms include BFT Lakewood, Planet Fitness, and Cultivate Yoga Lakewood; perfect for a workout before or after your meal.
Is there a convenience store close to McDonald's for last-minute shopping?
Yes, Uptown Mart and Rite Aid are nearby convenience stores where you can shop for groceries or essentials.
What restaurants are located near this McDonald's if I want to explore other dining options?
Nearby options include Jersey Mike's Subs, Streat Burger, Cozumel Restaurante Mexicano, Venezia Italian Restaurant, and Hungry Howie's Pizza.
Can I find entertainment or art venues near McDonald's?
Yes, Handley-Boyt Gallery and neonRogue Toys are nearby art galleries, ideal for a cultural visit around your meal time.