McDonald's

3.1
1372 reviews
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Business Details

1280 S Water St, Kent, OH
44240, United States
(330) 678-8665
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1280 S Water St, Kent, OH
44240, United States

Hours

Reviews

3.1
1,372 reviews
5 stars
375
4 stars
230
3 stars
252
2 stars
125
1 star
390

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, inattentive, and unhelpful.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and poor food quality.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty floors and restrooms.

Staffing Issues

Customers frequently noted that the location is understaffed, leading to long wait times and poor service.

Mixed Experiences

While some customers praised the morning crew for their service, others had consistently negative experiences at different times.
  • SK
    Susan Kimbell
    Oct 28, 2025
    1.0
    If you're doing any type of say, monopoly game at your facilities, and you are out of product wrappers and not getting more in, then, you should have them taken down off all of your menus. The only reason I came in and ordered the food that I did this morning and spent $50 was for tickets that my husband asked me for. It's not even the food that we eat. So thank you. Also, when I ordered my 2 carmal coffees, I paid for extra whip cream and chocolate swirl. Never got it.
  • CR
    Carli Renee
    Oct 26, 2025
    2.0
    This place is ridiculous go in to pick up an order the workers seen me standing there numerous times to tell somebody what I’m there for. After 15 minutes of waiting and serving other customers, walking by me multiple times and noticing me a worker finally asks “what is the lady in the front waiting for “ the same worker who had not only walked by me but also made eye contact with me more than once. I then proceeded to say I’ve only been standing here and you’ve noticed me numerous times maybe you should’ve asked a while ago. Terrible experience never again. People working there are so ignorant.
  • MW
    Megan Weidle
    Oct 21, 2025
    5.0
    I only ever get their diet coke but it's crissssspy
  • LH
    Logan Henderson
    Oct 19, 2025
    1.0
    Showed up at 10:50 PM to two people with back door to the kitchen cracked open smoking. Pulled around to the drive through to get an automated message they were closed. My app says they are open so I place my reward item for drive through pick up. I drive around the building 3 more times over 10 minutes, after honking someone tells me they are closed and don’t know why the app let me place an order. It did because you are supposed to be open. Do better
  • DS
    Dave Snyder
    Oct 5, 2025
    5.0
    Christiana was very helpful working the drive thru window. She provided great customer service. A+.
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Frequently Asked Questions About McDonald's

What are the main opening hours for McDonald's at 1280 S Water St, Kent, OH?

McDonald's is open from 6:00 AM to 11:00 PM Monday through Saturday, and 7:00 AM to 11:00 PM on Sunday.

Does this McDonald's have a drive-through service and what are its hours?

Yes, the drive-through is open from 6:00 AM to 11:00 PM Monday through Saturday, and from 7:00 AM to 11:00 PM on Sunday.