Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times, especially in the drive-thru, with some waiting over 30 minutes for their orders.
Food Quality
Many reviews mentioned cold or poorly prepared food, with frequent complaints about incorrect orders and missing items.
Cleanliness
Numerous customers noted unsanitary conditions, particularly in the bathrooms, which were described as dirty and lacking basic supplies like soap.
Customer Service
Feedback highlighted rude or unhelpful staff, with several customers expressing frustration over poor service and lack of attention.
Operational Issues
Customers experienced problems with order accuracy and operational inefficiencies, including issues with mobile orders and incorrect hours of operation.
CC
Cassie
2 days ago
1.0
Came in and was immediately greeted by at least 5 signs of "PURCHASE REQUIRED TO USE RESTROOM". Okay, that's tacky. Then, a worker sees me enter and says, "Can I help you?" With an attitude. Um I'm not even at the register to order anything yet. Maybe give me some time to think and walk up to the register. I stood there thinking and opened up the reviews for this place and read someone said there wasn't soap in the bathroom so there is no way employees are washing their hands. I immediately walked out of the establishment.
And for the owner to constantly reply to reviews with a link as if that is going to help anyone lol. There needs to be better management going on here. No thanks.
RW
River Wick
3 days ago
1.0
Get some good staff up n er’ messing up my shii
NB
Nick Bohman
Nov 2, 2025
1.0
Ordered a sausage mcgriddle and a sausage egg and cheese muffin. Received a an egg muffin, no cheese, no sausage and a ham mcmuffin...and to make matters worse I ordered a coffee with cream and got a black coffee....do better
KB
Karyn Brooks
Nov 1, 2025
1.0
Music is so loud they can’t hear you. Closes earlier than supposed to. Rude as hell. You need to repeat yourself multiple times. Not worth coming needs to clean house.
AB
Ariel Brito
Oct 25, 2025
1.0
Came for lunch, was unable to order drive thru sat there for 10 minutes. It wasn’t moving. Came back after two hours wanted to eat inside felt disgusted to order and eat here.
Is this normal?