Long John Silver's | A&W

3.2
560 reviews
Seacret Society

About

Fast Food RestaurantSeafood RestaurantTake Out RestaurantChicken Restaurant
Real seafood should be sourced from real sea-places, like, you know, oceans. So that's exactly where we source our wild-caught Alaska pollock, wild-caught Alaska salmon, and wild-caught north Pacific cod. We’re no one trick sea pony.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Long John Silver's | A&W
4670 W. Broad Street, Columbus, OH
43228, United States

Hours

Reviews

3.2
560 reviews
5 stars
199
4 stars
87
3 stars
68
2 stars
58
1 star
148

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of experiences with service, ranging from friendly and attentive staff to rude and unhelpful interactions.

Food Quality

Food quality was inconsistent, with some customers praising the freshness and taste, while others complained about overcooked or greasy items.

Wait Times

Many reviews highlighted long wait times for food, especially in the drive-thru, with some customers expressing frustration over delays.

Order Accuracy

Numerous customers experienced issues with incorrect orders, missing items, and inadequate responses from staff regarding their complaints.

Cleanliness

The restaurant's cleanliness was frequently mentioned, with some customers noting it was clean while others reported unsanitary conditions.
  • TH
    Tammy Hatfield
    Nov 10, 2025
    1.0
    Most Long John's employees are friendly and all that i have been to never tell me they are running low or out of vinager so they can't give more then 1 or 2 pks a car no matter how much you order. Then open my meal and im short 2 hush puppies, the fries are almost invisible and we won't talk about the pieces of chicken sizes. Never have I ever experienced this at a long John's., very unfortunate but I understand the economy too but at least be friendly!
  • LM
    lillith morrigan
    Nov 5, 2025
    1.0
    this place is a cold, dead, sad husk of what it used to be. I used to go here as a kid and they had the fun barrels that you would dispense root beer out of, and it was clean and nice in there. it had a huge display of all the faux milkshakes and other sweets and foods. it was always yummy and staffed with friendly and COMPETENT staff. I went here a couple weeks ago to relive the nostalgia, and its all modernized in here and no staff to maintain it either. everyone who goes in there looks sad and unhappy to be here. the few times i have gotten it within the last year , my order has always been messed up in some way. the short haired woman who was taking my order, it must have been her first day or something. one other dude in the kitchen and this woman did not know what she was doing at all. good to know this company doesnt even have the means or money to train their staff properly, because she did not know how to take our order, did not know how to print the reciept and kept running off from us. when i was in the middle of eating she started ringing the bell at the counter, not by the door, saying she just wanted to ring it because it looked tempting. i dont blame her for being incompetent and unprofessional, i blame this dying company. the food is extremely overpriced now too, more expensive than mcdonalds even. over 30, close to 40$ for just 2 people with very basic orders, and it was horribly cold and soggy and disgusting, not to mention my order was messed up multiple times over the staff not knowing what they were doing. ive truly been surprised that this place is still open. makes me wonder what private investor is funding this sad, overpriced garbage now.
  • LL
    Lindsay
    Oct 14, 2025
    1.0
    gave me the worst food poisoning i have had in my LIFE
  • MM
    Mark M
    Oct 6, 2025
    1.0
    We have waited over twenty minutes for a eight piece of fish and a small popcorn shrimp
  • JM
    Jarod Massie
    Sep 25, 2025
    3.0
    I asked for 7 packs of tartar sauce you know them little tiny packs the lady said absolutely not no nobody needs 7 packs of tartar sauce I will give you three it pissed me off

Frequently Asked Questions About Long John Silver's | A&W

Can I order online and pickup in store?

Yes! Order online and pickup in store at participating Long John Silver's restaurants. Find your local LJS here: https://www.ljsilvers.com/locations

Can I see a menu?

You can see a menu here: https://www.ljsilvers.com/menu/