Customers consistently praised the pizza for its deliciousness, with many highlighting the crust, sauce, and unique toppings.
Service Issues
Numerous reviews mentioned poor service experiences, including long wait times, incorrect orders, and rude staff interactions.
Cleanliness Concerns
Several customers reported unsanitary conditions, including sightings of pests and improper food handling.
Owner Engagement
The owner received positive mentions for being friendly and accommodating, particularly in special situations.
Inconsistent Experience
While many enjoyed their meals, some customers noted inconsistencies in food quality and service during different visits.
JL
Jay Levak
Nov 8, 2025
5.0
Once again Grace did and always does a phenomenal job with her hometown pizza restaurant. Fresh hot pizza with a crisp refreshing salad. Pizza Roma never disappoints. Excellent service and food!
DL
Danielle Leppla
Nov 7, 2025
1.0
The pizza here is good, but the service is consistently disappointing. Almost every time we order, there’s some kind of issue — incorrect items, long waits, or confusion with the online ordering system. When problems are brought up, the staff often seem frustrated with the customer instead of trying to help. It’s a shame, because the food itself is great, but the poor service keeps us from wanting to order here anymore.
JC
jantz clinkscale
Sep 25, 2025
1.0
Woman pulled up in black Benz SUV (ROMA 97) walked in restaurant, went behind counter, never washed hands, grabbed large black olive container, filled smaller black olive container, with her bare hands, went on to eat out of large black olive container with both hands, grabbed garbage can, ate more black olives and walked out the door. Glad I saw it, because they won’t be seeing me anymore. “Master Pizza” for me…
JD
JaNe DoE
Sep 14, 2025
1.0
Around closing time, enjoying my meal until a rat 🐁went scurrying across the floor under the pizza making station.🤢 uhh no
GG
Glo Glo
Sep 14, 2025
2.0
😧 THE OWNER (GRACE V) KEEPS ALL TIPS FROM CASH to ALL CREDIT CARD PURCHASES☹😥
Pizza Roma is open Wednesday to Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 11:00 AM to 9:00 PM, and Sunday from 11:00 AM to 4:00 PM. It is closed on Monday and Tuesday.
Does Pizza Roma offer takeout services?
Yes, Pizza Roma offers takeout services during its operating hours.
Is delivery available from Pizza Roma?
No, Pizza Roma does not offer delivery services.
Can I pick up my order inside the store at Pizza Roma?
Yes, Pizza Roma offers in-store pickup for orders.
What is the address and contact number for Pizza Roma?
Pizza Roma is located at 785 SOM Ctr Rd, Cleveland, OH 44143. You can contact them at +1 440-684-1984.
Where can I view Pizza Roma's menu and place an order online?
You can view the menu and place an order online at https://pizzaromacl.com/menu.
What types of cuisine does Pizza Roma serve?
Pizza Roma serves pizza, Italian cuisine, sandwiches, salads, pasta, chicken wings, and vegetarian dishes.
Are there any fitness or recreational facilities near Pizza Roma?
Yes, Flow Yoga Studio, a yoga and fitness center, is located nearby, offering a great option for post-meal exercise or relaxation.
What dining options are available near Pizza Roma for breakfast or brunch?
Yours Truly Mayfield Village, a diner offering breakfast and brunch, is nearby and a great spot to visit before or after dining at Pizza Roma.
Are there convenient banking services close to Pizza Roma?
Yes, nearby options include Citizens Bank and Charter One Bank, useful for any banking needs when visiting Pizza Roma.