McDonald's

2.9
2221 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
8210 Euclid Ave, Cleveland, OH
44103, United States

Hours

Reviews

2.9
2,221 reviews
5 stars
525
4 stars
354
3 stars
359
2 stars
262
1 star
721

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unprofessional.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and poor handling of modifications.

Wait Times

Customers frequently complained about excessively long wait times for both drive-thru and in-store orders.

Food Quality

Several reviews mentioned cold or poorly prepared food, with some customers expressing concerns about food safety.

Cleanliness

The restaurant's cleanliness was criticized, with reports of unsanitary conditions and a lack of attention to hygiene.
  • KM
    Kyle Musat
    Nov 15, 2025
    1.0
    Manger refused to open the dining room with a "cashier" but magically if you placed a mobile order you were fine, could even pay in line I witnessed! As I sat waiting for my mobile order which then made me late to my doctor's appointment because they refused to open rhe dining nor say "hey if you order online we can take care of you!" Manager didn't really seem like he even wanted to be there because it took asking WHEN the dining room opened, twice mind you, did he finally divulge the absentee cashier.... which shouldnt matter, cause theres a manager to take orders.... or someone since they were doing drive ups
  • AH
    Ahmad Habeh
    Nov 11, 2025
    1.0
    The most ridiculous McDonald’s experience I’ve ever had, I ordered ahead through the app so my food would be ready by the time I got to the drive-thru. When I finally got there, they told me they gave my order to someone else. Fine, mistakes happen, I can wait a bit. But then I sat there for 15–20 minutes waiting for a simple 20-piece McNugget. There was no one else in the drive-thru. I could literally see everyone inside just standing around, chatting with each other. When I finally asked why it was taking so long, the girl at the window laughed, said “well he should be doing it but he’s just running around, I’ll just do it myself,” and then slammed the window shut in my face. Even the friea tasted so bland, they didn’t bother to salt them after i specifically mentioned in the app to salt them Absolutely unbelievable. I’ve never been so irritated by such complete lack of care or professionalism ,over something so basic.
  • WW
    Wilson Wen
    Nov 11, 2025
    1.0
    No professionalism. Love to mind their own business while leave their customer waiting for the cup that they always forget to give you when serving your togo bag. And please use some detergent when cleaning your damn floor feels like engine oil got spill on it.
  • RG
    Ras Gato
    Oct 30, 2025
    2.0
    Came here twice in 2 days and my orders were askew each time, both having to do with the sweet tea. They got the 2 plain fish sandwiches correct, which has proven to be a feat at the 222nd street Micky Dee's but on day 1 the tea was NOT sweet. On day 2, my sweet tea with NO ice, (that's how I always order the tea), came with ice in it. When I told the young lady that I asked for NO ice, to my disbelief, she picked up an ice-scoop and actually scooped the ice out of the drink and gave it back to me, instead of just pouring me another one..! Whatever happened to customer service?
  • LB
    Linus Birthington
    Oct 28, 2025
    1.0
    Shame on me for giving this store a second chance. Had to contact McDonald’s customer service because they canceled my order. I placed through the mobile app instead of ringing it out and processing it in the computer, then accuse me of canceling it, then accuse me of lying when I showed them that it was charged to my bank account. Had to contact McDonald’s support in order to get help. and I’m Not even complaining about the fact, I had to wait 20 minutes just to find out they canceled my order Follow up; apparently this incompetency does not have to do with justice McDonald’s apparently all cross the board because McDonald’s told me to report it to their website Which I did and then they said they couldn’t help me, even though they were the ones who asked to report it and the store said they couldn’t do anything complete waste of time And a company that used to be somewhat respect

Frequently Asked Questions About McDonald's

What are the regular dine-in hours for McDonald's at 8210 Euclid Ave, Cleveland?

The regular dine-in hours are Monday through Saturday from 6:00 AM to 10:00 PM, and Sunday from 6:00 AM to 10:00 PM.

What are the drive-thru operating hours at this McDonald's location?

The drive-thru is open daily from 6:00 AM until midnight (12:00 AM).