Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and unprofessional behavior.
Food Quality
Customers frequently complained about cold, poorly prepared food, and issues with incorrect orders.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty bathrooms and overall lack of cleanliness in the restaurant.
Efficiency
Many customers experienced extremely slow service, with long wait times in both the drive-thru and inside the restaurant.
Accessibility Issues
Customers expressed frustration over locked bathrooms and the requirement to purchase something to use them.
MG
mike gaebelein
3 days ago
4.0
It's McDonald's No surprises here. Hardworking staff keeps the lines moving all day long
TB
Tony Baisden
Nov 17, 2025
1.0
Rude people working inside had a really bad experience. I ordered off the kiosk machine. The receipt didn’t print and it won’t let you add for well done on your hash brown so they get an attitude when you ask them if they can cook it well done and then all my sandwich. I had a sausage Mc griddle add bacon. They brought me bacon on it then when I asked to get the right sandwich they get mad at you and cop an attitude other than that the store was pretty clean.
JG
Jimmy Glombowski
Nov 15, 2025
1.0
Pulled in at 10:55 AM with a car full of excited kids who were ready for breakfast. As we approached the speaker, we could hear the customer at the other order stand sounding frustrated because their breakfast wasn’t available. That wasn’t a good sign — and unfortunately, our experience was even worse.
We sat there with no response at all until 10:59, when someone finally came on to say they were “switching over to lunch,” and lunch would be a 10-minute wait. No apology, no explanation… just indifference. Extremely disappointing, especially since we clearly arrived during breakfast hours.
I pulled up to the window to speak with a manager, only to discover that the manager herself was on her cell phone, saying, “I gotta let you go, Mom,” sounding annoyed that she had to deal with me. On top of that, all six employees stopped what they were doing, staring at us like we were some kind of spectacle. The vibe was unprofessional and uncomfortable.
As a business owner myself, I would absolutely want to know if my entire staff — including the manager — was performing this poorly. This didn’t feel like an honest mistake or a miscommunication. It felt purposeful, and the employees genuinely seemed to enjoy the frustration of not one but two separate customers.
To top it off, the drive-thru window area was filthy — smudged, sticky, and obviously not cleaned in a long time.
Management on the phone, staff not working, zero customer service, and a dirty environment.
Truly disappointing experience.
PS
Paul Shultz
Nov 14, 2025
3.0
I needed to use restroom and get drink. It took 5 minutes to get key for restroom. Another 5 minutes just to get drink after I paid before using restroom.
RR
Royce Rhodes
Nov 10, 2025
1.0
Never open on time, even though all lights are on and the employees are in the building.
Avoid this location if you can, it’s worth driving an extra couple of miles to a better one.
What are the main services offered by this McDonald's location?
This McDonald's offers DriveThru, McDelivery including same day and no-contact delivery, Mobile Offers and Mobile Ordering, as well as WiFi service.
What are the regular store hours for this McDonald's?
The location is open daily from 6:00 AM to 9:00 PM, Monday through Sunday.
What are the delivery hours for this McDonald's?
Delivery is available daily from 6:00 AM to 10:30 PM Monday through Thursday and Sunday, and until 11:30 PM on Friday and Saturday.
How can I order food for delivery or pickup from this McDonald's?
You can order online via their delivery URL or use the McDonald's app available on iOS and Android to place orders for delivery or pickup.
What payment methods are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Where is this McDonald's located?
It is located at 3050 Carnegie Ave, Cleveland, OH 44115, United States.
Is there a drive-thru available at this McDonald's?
Yes, this McDonald's location has a drive-thru service.
What nearby fast food restaurants could I visit around this McDonald's location?
Nearby fast food options include another McDonald's, Fins & Wings, Rally's at 3040 Carnegie Ave, and KFC.
Are there any schools near this McDonald's where parents or students might visit before or after dining?
Yes, nearby schools include Stepstone Academy, an elementary and middle school, and Marion-Sterling School, an elementary school.
What other nearby places of interest might I visit around this McDonald's?
Nearby landmarks and points of interest include the Phillip Gaensslen House, Zion Lutheran Church, and Plaza Apartments. Customers can explore these locations before or after dining.