Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported rude and indifferent staff, with many experiences highlighting long wait times and incorrect orders.
Food Temperature
A significant number of reviews mentioned receiving cold or improperly prepared food, leading to dissatisfaction.
Cleanliness
Several customers noted that the restaurant was often dirty, including unsanitary conditions in the dining area and bathrooms.
Operational Issues
Customers expressed frustration over inconsistent hours of operation, including being closed during posted hours and disorganization with mobile orders.
Mixed Experiences
While many reviews were negative, a few customers mentioned positive experiences with food quality and friendly staff, indicating variability in service.
JR
Jessica Reyes
6 days ago
1.0
Yesterday at around 2:20pm I placed my drive thru order when I got to the window the employee just shoved the card reader at me to pay and I asked what the balance was and she got mad, rolled her eyes, and gave me an attitude because I asked for my balance. Then when I went to insert my payment she took my card again with an attitude to do the tap herself. That was really bad service. After that rude experience I will avoid going to that location again.
JA
Jason Allen
Nov 17, 2025
1.0
The staff seemed completely overwhelmed with only 3 cars in the drive thru and 2 people inside, but were still moving with zero sense of urgency, moving and responding and ridiculously slow speeds. I ordered a cheeseburger, fish filet, and a coke. Sat at the drive thru window for a long time waiting after i paid. Finally got my order and there was no ice in my drink. I told the window girl, who told the employees in the back. She came back and said "they don't seem to care". When I asked if she was serious, she said "well, they'll have to refill it, and I don't know if you feel like waiting, or...." so whatever, I chose not to wait. I parked to look at my food because considering the service so far and the the carelessness I could see in the kitchen, I knew it would be crap. My burger had one pickle, and my fish filet had lettuce and tomato on it. I went back in to get a normal filet, waited again for a very long time even tho there was only ONE other person inside and he was only ordering a 6 piece nugget. Finally the guy behind the counter mumbled something incoherent to me, I told him I wanted a normal filet without lettuce and tomato, to which he replied with some other mumble before slinking to the back, as slowly as possible, only to return with a filet that had probably 4 times the normal amount of tarter sauce, which I'm sure was on purpose since I asked for the correct order. Keep in mind, I made no mention of the crap cheesburger and the drink with no ice. The staff seems unable to handle any amount of orders, and even more so, do not seems to want to be there. Aside from the employee who took my money (guy with long red hair), everyone else there seems like they're angry they have to do the work they're being paid to do, with sighs and "ughh" 's whenever they have to do something to fufill an order, with zero courtesy, zero customer service, and a bad attitude. I suggest the owner restructures by firing the staff and rehiring completely. Until then, don't ever, EVER, go to this McDonald's.
BA
Bayram Altın
Nov 16, 2025
1.0
It says it is open 7:24 on Google Maps but I came to the shop and it is not open and there are lights on inside and people are not interested. Please go immediately. This situation is very bad, it is very helpless and it is not a good thing. If you are providing a service, please provide a high quality service. You will not provide this, do not provide it at all.
AS
Angela Stevenson
Nov 12, 2025
3.0
They don't have their team in order and are all confused what's going on and can't get things right, the food wasn't bad but the service is not there, very rushed and pushy to get you out fast and don't even things correct.
SS
SRev
Oct 30, 2025
1.0
I went to this McDonald’s and ordered through the mobile app. They were very disorganized and had no clue what my order was and mistook it for a DoorDash. They finally figured out my order and told me to pull up to the next window and wait. 20 minutes later I got my order and a black female told me to pull up more and handed me my order in a very disrespectful manner. My food was cold and I was still missing a hash brown. I didn’t bother to go back because of the awful service. The workers there clearly don’t care about their life so they wouldn’t care about others food. ORDER AT YOUR OWN RISK I WOULD NEVER EAT HERE AGAIN!!
What are the regular operating hours of McDonald's at 14235 Puritas Rd, Cleveland?
This McDonald's is open 24 hours a day, 7 days a week, ensuring you can visit anytime.
During what hours is McDonald's drive-thru service available?
The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday, from 5:00 AM to midnight on Friday and Saturday, and from 6:00 AM to 11:00 PM on Sunday.
What are the delivery hours for McDonald's at this location?
Delivery is available from 5:00 AM to 10:30 PM Monday through Thursday and Sunday, and until 11:30 PM on Friday and Saturday.
Which payment methods does McDonald's at 14235 Puritas Rd accept?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
What ordering and pickup options are available at this McDonald's?
Customers can use curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I order McDonald's food online or via mobile apps?
You can order online at https://mcdonalds.smart.link/mjuu1ggdi or via the McDonald's App available on iOS and Android.
Are there other places to eat near McDonald's at 14235 Puritas Rd?
Yes, nearby food options include Pizza Hut, Patino's Pizza, and Cafe Everest, offering pizza, Italian, Himalayan, and Nepalese cuisines.
What nearby services can customers visit after grabbing food at McDonald's?
Customers might stop by CVS Pharmacy for medical supplies, Puritas Hardware and Vacuum for home needs, or Metro by T-Mobile for mobile services.
Is there public transit or other useful nearby facilities that help customers visit McDonald's?
Nearby facilities include the UPS Access Point for shipping needs and several ATMs such as Chase ATM and CoinFlip Bitcoin ATM, useful while visiting.
Does this McDonald's offer free WiFi and other services?
Yes, this location offers free WiFi, Drive-Thru, Gift Cards, McDelivery, Mobile Offers, and Mobile Ordering services.