Numerous customers reported long wait times, incorrect orders, and poor service from staff, leading to frustration and dissatisfaction.
Food Quality
Many reviews highlighted inconsistent food quality, including overcooked or cold items, and missing ingredients, which contributed to negative dining experiences.
Customer Experience
Several customers noted a lack of attentiveness from staff, with some describing rude interactions and a general feeling of being ignored.
Management Response
Feedback indicated that management often failed to address complaints effectively, leaving customers feeling unheard and dissatisfied.
Atmosphere
While some patrons enjoyed the lively atmosphere and large dining area, others found it too loud and chaotic, impacting their overall experience.
TJ
Thomas Jones
4 days ago
5.0
I want to give special recognition to the employee Asia, who was working in the takeout area this evening during one of the busiest rushes of the day. Even with the crowd at its peak, she handled everything with patience, grace, and incredible professionalism. She supported every customer calmly, stayed focused, and never once appeared agitated or overwhelmed. That level of composure is rare to see, and it made a huge difference in my experience as I am a huge proponent of great customary service. Asia truly deserves recognition for her outstanding service!
HC
Haley Cecil
5 days ago
1.0
Ive come here 4 times and definitely will not be back after this last visit.
The first time was about a year ago with my family. We were sat and told our server will be right with us. An half an hour later, we still didnt have a server and no one could answer our question as to who it even was. We just left without ordering anything.
A few weeks ago, I went with my friends. The server brought the wrong beers twice and it took two hours to get our food because "the kitchen was backed up". I decided I wouldn't be back.
However, I ended up with a giftcard for my birthday. I went to go use it yesterday and got turned away by the hostess because again "the kitchen was backed up and they weren't accepting any more tables". I didnt even know that was a thing.
I decided to use the gift card to online order to save time. I set it for 5pm. Got there at 5:15pm. By 5:45pm, my food still wasnt ready because guess what? The kitchen was backed up. I got my food finally at 6pm and once I informed them I had two bottled sodas with my order, she said she would be right back and left. 15 minutes went back and I just decided to leave without them.
Im not sure exactly what is going on at this place but I've given them plenty of chances to figure it out. Definitely will not be back.
JM
James Middendorf
Nov 8, 2025
1.0
Avoid carry out at all cost. This place is an absolute joke. Management is even worse. I’ve been try to get a cancelled order (food never received) refunded for days now.
AI
Albert Smith III
Nov 1, 2025
3.0
We placed a pickup order and we got everything except the French Fries that went with the All American Burger. Afterwards I call them back to let the employee know, she put me on hold for nearly 20 minutes. We paid $55 for our entire order. I am displeased, we live too far to drive back!!! I’m usually a happy main customer but not today!
JT
Joaquin Thornton
Oct 24, 2025
5.0
So I walk in today Friday 10/24/25 approx. 11am. I was greeted by Amanda.. She gave me everything I look for in customer service.. she said hi when I walked in .. explained the menu to me.. suggested items ...and made sure we was ok...she was even able to explain how the food taste...keep up the good job Amanda 💯 secret review lady
Frequently Asked Questions About Buffalo Wild Wings
What type of food does Buffalo Wild Wings in Cincinnati specialize in?
Buffalo Wild Wings in Cincinnati specializes in award-winning Buffalo, New York-style wings available with 26 different sauces and seasonings.
What are the operating hours of Buffalo Wild Wings on weekdays?
Buffalo Wild Wings is open from 11:00 AM to 11:59 PM Monday through Friday.
Is Buffalo Wild Wings open late on weekends?
Yes, on Saturdays and Sundays, Buffalo Wild Wings opens from midnight to 1:00 AM and then again from 11:00 AM to 11:59 PM.
What kinds of services does Buffalo Wild Wings in Cincinnati offer?
Buffalo Wild Wings offers a sports bar atmosphere with chicken wings, restaurant dining, and takeout services.
Where is Buffalo Wild Wings located in Cincinnati?
Buffalo Wild Wings is located at 4801 N. Arbor Woods Ct, Cincinnati, OH 45248, USA.
What is the phone number to contact Buffalo Wild Wings in Cincinnati?
You can contact Buffalo Wild Wings at +1 513-278-9464.
Are there any nearby hair salons close to Buffalo Wild Wings for a haircut before or after dining?
Yes, there are two Great Clips locations nearby—one offering hair salon and beauty services, and another providing barber services—where you can get a haircut before or after visiting Buffalo Wild Wings.
What banks are near Buffalo Wild Wings if I need to withdraw cash?
Fifth Third Bank is located near Buffalo Wild Wings, providing financial services and ATM access for convenient cash withdrawals.
What other dining options are available near Buffalo Wild Wings?
Nearby dining options include Chevelle's, an American restaurant and pub; SNOWFOX, a food restaurant; and Starbucks, which offers coffee and smoothies.
Are there entertainment or cultural venues near Buffalo Wild Wings?
Yes, customers can visit the ETBMusic & Fine Arts Center for music and performing arts and Head to Toe Dance, a dance school and theatre, near Buffalo Wild Wings.