Numerous customers reported extremely slow service, with long wait times for food and drinks, and some experienced rude or inattentive staff.
Order Accuracy
Many reviews highlighted problems with incorrect orders, missing items, and food not matching what was requested.
Food Quality
Customers expressed dissatisfaction with the quality of food, including cold dishes, overcooked items, and small portion sizes.
Management Response
Several customers noted poor management responses to complaints, with some feeling their issues were not addressed adequately.
Positive Staff Experiences
Despite the negative feedback, some reviews praised individual staff members for their friendliness and good service.
AR
alexus robinson
Jan 7, 2026
1.0
DO NOT ORDER ONLINE FROM THIS STORE. I placed my order at 11pm they close at Midnight. I selected the ASAP option which did not state a specific time and of course paid for my order online. I got a email shortly after stating my order would be ready at 11am!!! Called the store 100x somebody finally answered. Ask to speak to a manager waiting on the line 20 minute no manager. I arrived at store at 11:30 and the store manager Hannah told me that I would have to be refunded because I couldn’t get my order after waiting 10 minutes up front. Horrible business and customer service. 3-5 days to get my money back, no food, and I’m a third shift nurse so I’ll have to eat snacks the rest of my shift. I wouldn’t advise spending a dollar here but really not online. Website states that online orders can’t be refunded and doesn’t give you a time when selecting ASAP FYI.
TM
The Man
Dec 31, 2025
1.0
If I could give this place anything less than one star. I absolutely would I placed an order an hour ago and I still have not recived it. I called in and asked them about my order and they told me that they are not taking any other orders and that I needed to contact the main office on Friday, and then hung up.
JD
Joshua D
Dec 23, 2025
1.0
This was possibly the worst experience ive had here ever. We arrived at 648. I know because i texted my inlaws where our table was. They were 3 minutes behind us. We ordered drinks at 655, and food at 715. First they were out of the first 4 drinks we ordered. Bud light, miller light Budwieser and Heineken 0.0, all out of stock, but they had mango cart (it's twice the cost of the other 4). We think alright whatever. No biggie. Well 8pm rolls around and we have witnessed 4 other parties who came in, placed orders, got food, and paid and left and we only have had first drinks.. We start asking and of course the answer is the kitchen is behind. Sure, maybe, but why are people coming and going and we still are waiting? We also ONLY ordered wings. Nothing fancy, no weird order changes. Just wings for a table of 7 (4 adults 3 children).we eventually had to ask them to make it a to go order. Then after my inlaws agreed to take the kids home while we waited for them to combine reciepts and turn our order into a take out order (hour and a half after being seated) they finally sent out the manage with our food and boxes so we could box our to go order? Wait a hot second. Im not boxing left overs, after id spent an hour and a half eating. You want me to box my own food for a take out order because your kitchen is busy? Now to be fair the manager comped 50% of the bill which still doesnt seem quite fair considering we spent 90 minutes with a table of empty drink glasses only to have to box our own to go order, just to drive the 25 minutes home to eat cold food.. Waitress was sweet but pretty sure she forgot to put the order in entirely until some one asked where it was. Just an over all a fail. I will not be back. Nor will my inlaws. Nor should anyone who reads this. Thats not how you operate. If something was missed just own up to it instead of telling lies like the kitchen is backed up, when there is clearly food coming out and im watching people come in, order, get food, and leave...
Cant answer the bottom question accurately, we went to dine in but after 90 minutes asked for take out which we were made to box ourselves.
Feel free to pull cameras and watch the full 90 minite episode. We were inside the doors. Third table to the right.
EC
Elliot Cornelius
Dec 19, 2025
1.0
Ordered delivery and didn’t get a single thing right. The crazy part is I never complain about food; I always just accept stuff for how it is, but this was just insane. First, both my girlfriend’s wings had little to no sauce on them. Second, the pickles look like they just thawed them out of the freezer and just said, “Here you go!” Third, they forgot both are fries; her potato wedges and my regular fry. Which pretty much always happens; they always have no care to give you the food you ordered. Yeah and anytime I try to get a refund their is no one to reach out to or anything my whole order was just wrong.
MN
Maria Nagel
Dec 19, 2025
1.0
Me and my kids waited for about 1 hour to even get a table, food cold. Service mediocre. Atmosphere loud.
Frequently Asked Questions About Buffalo Wild Wings
What type of food does Buffalo Wild Wings in Cincinnati specialize in?
Buffalo Wild Wings in Cincinnati specializes in award-winning Buffalo, New York-style wings available with 26 different sauces and seasonings.
What are the operating hours of Buffalo Wild Wings on weekdays?
Buffalo Wild Wings is open from 11:00 AM to 11:59 PM Monday through Friday.
Is Buffalo Wild Wings open late on weekends?
Yes, on Saturdays and Sundays, Buffalo Wild Wings opens from midnight to 1:00 AM and then again from 11:00 AM to 11:59 PM.
What kinds of services does Buffalo Wild Wings in Cincinnati offer?
Buffalo Wild Wings offers a sports bar atmosphere with chicken wings, restaurant dining, and takeout services.
Where is Buffalo Wild Wings located in Cincinnati?
Buffalo Wild Wings is located at 4801 N. Arbor Woods Ct, Cincinnati, OH 45248, USA.
What is the phone number to contact Buffalo Wild Wings in Cincinnati?
You can contact Buffalo Wild Wings at +1 513-278-9464.
Are there any nearby hair salons close to Buffalo Wild Wings for a haircut before or after dining?
Yes, there are two Great Clips locations nearby—one offering hair salon and beauty services, and another providing barber services—where you can get a haircut before or after visiting Buffalo Wild Wings.
What banks are near Buffalo Wild Wings if I need to withdraw cash?
Fifth Third Bank is located near Buffalo Wild Wings, providing financial services and ATM access for convenient cash withdrawals.
What other dining options are available near Buffalo Wild Wings?
Nearby dining options include Chevelle's, an American restaurant and pub; SNOWFOX, a food restaurant; and Starbucks, which offers coffee and smoothies.
Are there entertainment or cultural venues near Buffalo Wild Wings?
Yes, customers can visit the ETBMusic & Fine Arts Center for music and performing arts and Head to Toe Dance, a dance school and theatre, near Buffalo Wild Wings.