Business Details
About
Asian Grocery StoreCandy StoreGourmet Grocery Store
Part gourmet grocery store, part candy shop—since 1910 family-run Richards Maple Products has celebrated all things maple syrup in the heart of Chardon, Ohio, one of the country’s top maple syrup-producing regions.
Today owned by fourth generation brother and sister Jen Freeman and Matt Barham, and Fred Ahrens, the operation lives up to its tagline: “If it’s maple we have it!” Over the years the sweet shop, which is housed in a charming yellow building, has evolved to offer award-winning maple syrup-based products like maple flavored coffee, maple sauces, maple jerky, jams, seasonings, rubs, spreads, snacks and ice cream. Most of our 150+ products are made from scratch on the property with clean ingredients and no high fructose corn syrup.
Location
Hours
Reviews
4.8
140 reviews
5 stars
119
4 stars
17
3 stars1
2 stars1
1 star2
- SSSarah SorensenOct 14, 20252.0The products are 5/5 stars. I have ordered online and purchased in person several times over the last 15 years. Between my family and i we have literally spent thousands here over the years. One order had 4 5 gallon buckets of syrup plus a huge variety of everything else they sold. So the reason for the 2 stars… I placed an order as a gift for someone it needed to arrive quickly because their housewarming was coming up. But I ordered about a month in advance which was mid-late August. The order arrived about August 30…but only 2/3 products were there. I sent an email regarding this. I get it no problem I still had some time. No response…. So 1-2 weeks later I emailed again. 4 days later I finally got an email back this was on Sep 19. Saying “ Im sorry about that. We'll get it shipped out to you” from Penny. I replied back “ It’s okay mistakes happen I appreciate your help there :)”. Now October 9th no delivery no more info no follow up tracking number etc… so I again email asking the status. Shocker- no response. So I just called today October 14. The girl who answered listened as I explained the situation very kindly and just asked about where the missing item was and an eta…and she says they have a picture my delivery already happened. She ignored I guess when I was explaining that I am missing the second part of the order. She huffs and goes and checks again and says oh we will send it to you today. So at this point honestly now I’m a little annoyed and told her, look I get it I work in retail but this is frustrating that you guys haven’t even sent it when you said a month ago it would be shipped… and that’s making up for it being missed in the first place. Now she says oh there was a shortage so we probably didn’t send it because we were out. So I said, I get it but then in that case some communication letting me know would have really helped from your side. She said mistakes happen and it’s someone else who does that not her. Ok well I’m saying as a whole the company could communicate better than not you personally. Now my best friends home warming is long gone and really had the order been correct the first time it wouldn’t be a problem or if I had gotten a response to my emails etc etc or a call to let m know it’s delayed… She was now clearly mad and just said “ya ok” I was not mean or rude or aggressive just asking for better customer service politely and asked if I could get the tracking number or confirmation number for proof they are sending today. She angrily said “if your emails the same she’ll send you something” Which given the past history hard to believe. So o get it mistakes happen totally fine but to ignore all my emails besides 1, and never reach out about supposed delays… a MONTH delay after waiting a month already… like come on people just do better I love there products it’s been great in the past but just be aware if you do run into a problem even after being a loyal customer… and being polite and very understanding and kind. expect the same worst customer service. And to never get any sort of ownership of their mistake or apology just a rude excuse and lack of ownership and understanding. Sad
- CFCheryl FloydOct 10, 20255.0The barbeque sauce was wonderful and the hot sauce was hot . I loved it.
- SCSarah CroleySep 10, 20255.0Women owned. I get the delicious maple popcorn...3 for $11.
- JSJudith SAug 2, 20255.0I couldn't have been happier to have found this place! I love maple store products never have enough deep maple taste for me, but this place is fantastic! The very dark syrup is amazing and the maple puffs only made it a few days in the house! The candy is deep rich maple flavor. Cannot recommend enough!
- JCJaime CAug 1, 20255.0We love the syrup, and the maple candies and always have a fun time in this store picking up something new. My kids loved the barbecue sauce and we keep the Maple Cinnamon Sugar as a treat on toast, pancakes and sometimes peanut butter sandwiches! Very cute local store.
Frequently Asked Questions About Richards Maple Products, Inc.
What products does Richards Maple Products, Inc. specialize in?
Richards Maple Products specializes in over 150 maple syrup-based items including syrup, maple flavored coffee, sauces, jerky, jams, seasonings, rubs, spreads, snacks, and ice cream, made mostly from scratch with clean ingredients.
Where is Richards Maple Products, Inc. located?
It is located at 545 Water Street, Chardon, Ohio, 44024, USA.
When is Richards Maple Products, Inc. open for customers?
They are open Monday through Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 4:00 PM, and closed on Sundays. Holiday hours vary, with some holidays closed and others having reduced hours.
What payment methods does Richards Maple Products, Inc. accept?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
How can I contact Richards Maple Products, Inc. via email?
You can reach them by emailing jen@richardsmapleproducts.com.
Does Richards Maple Products, Inc. have an online presence?
Yes, their official website is https://www.richardsmaple.com/, and they also have social media accounts including a Facebook page and Instagram handle @richardsmaple.
What type of store categories does Richards Maple Products, Inc. fall under?
They are categorized as an Asian Grocery Store, Candy Store, and Gourmet Grocery Store.
What nearby places can I visit when at Richards Maple Products, Inc.?
Nearby you can visit the Chardon Square Farmers Market, a great spot for fresh local produce, and Melted Majesty, a flower and gift shop for unique souvenirs and gifts.
Are there convenient dining options near Richards Maple Products, Inc.?
Yes, nearby pizza restaurants include Pizza Hut, Pizza Pan, and Georgio’s Oven Fresh Pizza Co, ideal for grabbing a meal before or after your visit.
What automotive services are located near Richards Maple Products, Inc.?
Nearby automotive services include CARSTAR Chardon Square and Chardon Square Collision for auto body repairs, as well as AutoZone for parts and accessories.