McDonald's

3.3
1597 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7620 Diley Road NW, Canal Winchester, OH
43110, United States

Hours

Reviews

3.3
1,597 reviews
5 stars
457
4 stars
356
3 stars
304
2 stars
147
1 star
333

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude employees, incorrect orders, and long wait times.

Food Consistency

The quality of food was inconsistent, with many complaints about cold or stale items, incorrect orders, and food safety issues.

Customer Experience

Several reviews highlighted negative experiences with staff interactions, including unprofessional behavior and lack of customer service.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their friendliness and efficiency, as well as the quality of food during certain visits.

Operational Issues

Customers noted issues with the drive-thru and app orders, including long waits, confusion over orders, and problems with the ice cream machine.
  • LC
    Logan Capps
    5 days ago
    1.0
    Worst experience at a McDonalds i’ve ever had. I placed an app order for the drive-thru, when I got to the drive-thru, there were two cars ahead of me that got out quickly. When I pulled up to the window, I waited roughly 5 minutes before an employee came out and asked what I had ordered, then a few minutes later, my food was brought out, except it was missing half the order. I pulled into a parking space and went inside where no one was working the counter and I wasn’t acknowledged for more than 15 minutes, along with other customers who hadn’t been acknowledged either. Then was told they had to cook the food I was missing. All in all, I spent almost 30 minutes waiting to get my whole order for an app order that I put in 20 minutes in advance of me getting there. I never write bad reviews, but this is absolutely unacceptable for a restaurant that only had a few customers in it at the time!
  • JR
    Jeff Raymond
    Nov 9, 2025
    1.0
    Stopped in for a McGriddle. Egg was cold and bottom bun hard. Usually a hood sandwich at other locations.
  • BP
    Backseat Politician
    Oct 28, 2025
    1.0
    First off I'm only leaving 1 start because I can't leave zero stars. That being said here is my review: I just stopped by today because I was early to work and I was told by two people, an employee and a customer(a woman wearing all black in a black SUV) telling me I couldn't back into a parking space near the entrance when I just watched the woman do it herself and I have even have some dashcam footage of it happening. Likewise the employee eerily walked out from the opposite side of the restaurant(he never saw me pull in) and immediately walked towards me. I tried to explain the reason I was waiting was because as soon as I pulled up 4 cars came from the other direction and I was waiting for them to leave before I attempted to back into the space. I used to frequent this McDonald's because it is on my way to work and about 90 percent of the time the service was fast and the food was usually good. But not anymore. What a shitty way of telling someone you don't want them as a customer. If I knew of a way to contact the management of the franchise I would have done that instead of leaving this review. Stay away from this location, or matter of fact boycott the whole franchise. There are other fast food places with better food and at least those employees won't treat you like shit for wanting to park in their parking lot for 10 minutes on the off chance you got to where you were going a little earlier than you used to.
  • ER
    Ellen Reef
    Oct 26, 2025
    4.0
    Crew is friendly. Got my order correct even the unsweetened tea. Fast and accurate
  • JS
    julie sharrow
    Oct 20, 2025
    5.0
    Good. Sometimes a little longer route but gets me there.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 7620 Diley Road NW?

McDonald's at 7620 Diley Road NW is open 24 hours a day, every day of the week.

Does this McDonald's location offer delivery services?

Yes, this McDonald's offers delivery, including same-day and no-contact delivery options.