McDonald's

3.2
1341 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4738 Ridge Rd, Brooklyn, OH
44144, United States

Hours

Reviews

3.2
1,341 reviews
5 stars
414
4 stars
245
3 stars
222
2 stars
106
1 star
354

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and poor customer service, with many expressing frustration over the staff's attitude.

Food Quality

Numerous reviews mentioned cold, stale, or poorly prepared food, including cold fries and burnt burgers.

Cleanliness

Several customers noted unsanitary conditions, including dirty tables and bathrooms, contributing to a negative dining experience.

Management Concerns

Reviews indicated issues with management, including rudeness from staff and a lack of effective oversight leading to poor service.
  • TJ
    Toy (Ms. Jackson)
    4 days ago
    1.0
    If i order a hot tea from fast food i don't expect to have to make it myself in drive thru. I could have stayed home did it myself while using my own hot water, tea bag and sugar. The whole idea of fast food from my understanding is paying for the service of having food prepared for you. I could have burned myself making hot tea in my car. Please do better.
  • MP
    Mariela Paz
    Dec 28, 2025
    1.0
    Ordered the Spicy “Deluxe” sandwich and didn’t have any tomato, a little bit of lettuce and some spicy sauce i went back just to let them know I didn’t want the whole sandwich just tomato and spicy sauce but the little girl at the window was with an attitude since went the first time I asked her for some napkins, she told me but you eat some of the sandwich that’s not your problem girl I was hungry I just came to let you know, we are paying for something give at least the correct thing, never again
  • EV
    Elsie V
    Dec 15, 2025
    1.0
    Used mobile app. Waited in line 15 minutes. Once finally made it to speaker all I heard was clicking while the other speaker was working and pushing other cars out that were after me. I went inside and when I hit pick up inside instead my order was cancelled. I walked in and was told they don't see the order. The app sometimes cancels order for no reason. I see they were busy both in and out and I was just left in limbo. Not happy with what service we did get. App has issues if it just cancels orders for no reason and still no food. Disconnecting app since it's useless. Will go to a different location where I can get actual service and don't feel rushed off.
  • JJ
    John
    Dec 15, 2025
    4.0
    The place was clean. The young lady took my order was kind and sweet. Even brought my meal to my table. McDonald's is changing the fast food game at this particular restaurant.
  • WS
    Wendy Smith
    Dec 14, 2025
    1.0
    I loved the crispy chicken strips...until I got some here..they were hard cold..it was awful..weather was bad so I didn't take them back...it spoiled everything I liked about the strips when I first had them.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 4738 Ridge Rd, Brooklyn, OH?

McDonald's is open daily from 5:00 AM to 11:00 PM, except on Sunday when it opens at 5:00 AM and closes at 11:00 PM as well.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open every day from 5:00 AM to midnight (12:00 AM).