Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
1,915 reviews
5 stars
632
4 stars
358
3 stars
372
2 stars
171
1 star
382
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude and unprofessional behavior from staff, with many experiencing long wait times and incorrect orders.
Order Accuracy
A significant number of reviews highlighted issues with incorrect orders, missing items, and poor handling of special requests.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty floors and unkempt staff.
Management Issues
Customers expressed dissatisfaction with management, citing poor communication, lack of support, and unprofessional behavior from managers.
Inconsistent Experience
While some customers had positive experiences with quick service and good food, many others reported frequent problems, indicating a lack of consistency in service.
- AAAllysonNov 15, 20255.0Extremely friendly employees and super fresh food!!
- ASaurelious simsNov 12, 20251.0My orders are completely wrong and terrible. The wrap was incorret, dry nd extremely small the chicken sandwich wasn't right either. Worst service ever
- EEElizabethNov 12, 20251.0Waited 40 min in drivethru..then I drovevup to pay...they didnt have my order Shut this dam place down...stupid and slow as hell
- LLLawOct 16, 20251.0Lights are on. Half hour before closing. No one will take your order. Must be nice to get paid to do nothing.
- AFAmAnda FuzzSep 30, 20251.0Both times stopping at this location my order was wrong. Then going inside to get it fixed is even more of a disaster. Workers won't greet you or even ask if you need anything. So after standing inside for 30 minutes, my orders were still not corrected.
Frequently Asked Questions About McDonald's
What are the regular dining hours for McDonald's at 10700 Brookpark Rd, Brooklyn, OH?
The restaurant is open from 6:00 AM to 10:00 PM from Monday to Thursday and Sunday, and until 11:00 PM on Friday and Saturday.
When is the drive-thru at McDonald's open?
The drive-thru operates daily from 6:00 AM until midnight.
During what hours is delivery available from this McDonald's location?
Delivery is available daily from 6:00 AM to 10:45 PM Monday through Thursday and Sunday, and until 11:45 PM on Friday and Saturday.
What delivery and pickup options does McDonald's offer?
This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I place an order online for this McDonald's?
You can order online via https://mcdonalds.smart.link/mjuu1ggdi or use the official McDonald's app for iOS and Android devices.
What payment methods are accepted at McDonald's on Brookpark Rd?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's location have a drive-thru?
Yes, this location features a drive-thru for convenient service.
Which nearby restaurants can I visit before or after McDonald's on Brookpark Rd?
You can explore nearby dining options such as Tokyo Restaurant for Japanese cuisine, Ice House Tavern and Grill for a bar and grill experience, or Cracker Barrel Old Country Store for breakfast and brunch.
Are there any nearby convenience stores or gas stations near McDonald's?
Yes, places like 7-Eleven, ampm, BP America, and Speedway are nearby, offering convenience and fuel options around your visit.
What lodging options are close to this McDonald's location?
Fairfield Inn & Suites by Marriott Cleveland Tiedeman Road and Fairfield by Marriott Inn & Suites Cleveland Tiedeman Road are nearby hotels for accommodation.