Pizza Hut

3.5
247 reviews
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Business Details

9725 Kenwood Rd, Blue Ash, OH
45242, United States
(513) 936-0400
https://locations.pizzahut.com/oh/blue-ash/9725-kenwood-rd
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About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 9725 Kenwood Rd in Blue Ash, OH. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Cash onlyNot available
  • Accepts checksNot available
  • Curbside pickupAvailable

Location

Pizza Hut
9725 Kenwood Rd, Blue Ash, OH
45242, United States

Hours

Reviews

3.5
247 reviews
5 stars
111
4 stars
38
3 stars
24
2 stars
18
1 star
56

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including unhelpful staff, lack of communication, and rude interactions.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and cancellations without notification.

Food Quality

Several reviews mentioned undercooked or overcooked pizzas, with complaints about the overall taste and freshness of the food.

Delivery Issues

Customers frequently experienced long delivery times, with some orders arriving cold or not at all.

Staffing Problems

Multiple reviews pointed out that the locations were understaffed, leading to delays and poor service.
  • CM
    Crystal Macht
    Oct 17, 2025
    1.0
    We placed a carry out order online that included a double order or breadsticks and 2 extra cups of marinara. Brought it home and realized there was no marinara with our order. We don’t live far from this location so I drove back up there thinking they forgot it. I was told that they were out of marinara until the truck arrives tomorrow. Sorry but nothing they could do about it. So I said “maybe tell us when we picked it up. Maybe not charge us for the additional cups. (I know it was only a couple dollars but it was the principle of the matter). The guy just shrugged his shoulders and said I don’t know and walked away. I guess customer service is not something they prioritize in employees
  • JM
    Jill Marie
    Sep 6, 2025
    1.0
    A woman worker there had her 8 to 10 yr kid there in the back where the food is made. The child is NOT an employee but her mom is.
  • JU
    Josh U
    Jul 17, 2025
    1.0
    I placed an order for six pizzas and received a confirmation email. The store canceled my order and didn’t even try to notify me. I drove there late at night, wasting time and gas, only to be told by the employee, a husky older man with a goatee, that he assumed I wouldn’t show up. When I calmly showed him my confirmation email, he snapped, “I know you can get that phone out of my face.” Completely unprofessional and rude. I filed a complaint through Pizza Hut’s system and was told I’d get a response in 3 business days. No one followed up. They waste your time, cancel orders without telling you, and then yell at you when you show proof.
  • AG
    Aleem Gillani
    Jun 4, 2025
    1.0
    Ordered a delivery pizza for dinner. $5 delivery charge plus driver tip. It took 20 mins AFTER their estimated delivery time. When it finally arrived, we received no apology or explanation from driver or store. The pizza itself was undercooked, doughy, and lukewarm. We left it half uneaten. Not doing this again.
  • 5F
    513 Fence
    May 28, 2025
    5.0
    When 513 Fence is out installing fence, we need a dependable restaurant nearby that we can get a good lunch delivered to the job site. Pizza Hut is always a good option for us.
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Frequently Asked Questions About Pizza Hut

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