Pizza Hut

3.5
252 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 9725 Kenwood Rd in Blue Ash, OH. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Cash onlyNot available
  • Accepts checksNot available
  • Curbside pickupAvailable

Location

Pizza Hut
9725 Kenwood Rd, Blue Ash, OH
45242, United States

Hours

Reviews

3.5
252 reviews
5 stars
113
4 stars
38
3 stars
24
2 stars
18
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including unresponsive staff, rude interactions, and lack of assistance during orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and cancellations without notification.

Food Quality

Feedback indicated inconsistent food quality, with complaints about undercooked, overcooked, or poorly prepared items.

Delivery Issues

Several customers experienced long delivery times, cold food upon arrival, and lack of communication regarding delays.

Staffing Problems

Reviews frequently mentioned understaffing and operational issues, leading to delays and poor service.
  • TP
    Thakor Pravin
    3 days ago
    5.0
    We had a great experience with Pizza Hut , we ordered a delivery order which came in perfectly on time for my gathering and it was pretty much warm we all enjoyed it. It’s Pizza Hut for the next time as well.
  • OA
    Otabek Abdullayuv
    Jan 3, 2026
    1.0
    I visited this Pizza Hut location and my order was supposed to be ready at 11:56. There were only two employees working, and one of them was sitting and talking on the phone during work hours. I asked when my order would be ready, and I was told it would take another 15 minutes. My time was important because I had work to do. Employees should be working during work hours and not using their phones. I hope this issue will be addressed. Thank you.
  • VS
    vishwa shah
    Dec 8, 2025
    5.0
    The food quality has improved as well as its overall very clean.
  • AB
    Absolute Beauty
    Dec 7, 2025
    1.0
    I walked in right behind a Caucasian and he was helped immediately they jumped so fast to help him and then looked right at me after he got his order and proceed to go work on the fryer while I stood there for at least 5 minutes and then had to call the restaurant number for someone to come to the front so I could get assistance, the young man who works there was great but everyone else seemed to not care.
  • CM
    Crystal Macht
    Oct 17, 2025
    1.0
    We placed a carry out order online that included a double order or breadsticks and 2 extra cups of marinara. Brought it home and realized there was no marinara with our order. We don’t live far from this location so I drove back up there thinking they forgot it. I was told that they were out of marinara until the truck arrives tomorrow. Sorry but nothing they could do about it. So I said “maybe tell us when we picked it up. Maybe not charge us for the additional cups. (I know it was only a couple dollars but it was the principle of the matter). The guy just shrugged his shoulders and said I don’t know and walked away. I guess customer service is not something they prioritize in employees

Frequently Asked Questions About Pizza Hut

What are the operating hours for Pizza Hut at 9725 Kenwood Rd, Blue Ash, OH?

Pizza Hut in Blue Ash is open from 10:30 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.

Does Pizza Hut in Blue Ash offer delivery and pickup services?

Yes, Pizza Hut offers delivery, in-store pickup, curbside pickup, and no-contact delivery options.