McDonald's

3.4
1166 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1504 Claremont Ave, Ashland, OH
44805, United States

Hours

Reviews

3.4
1,166 reviews
5 stars
363
4 stars
259
3 stars
243
2 stars
99
1 star
202

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items.

Service Speed

Customers consistently noted slow service, particularly in the drive-thru, with long wait times.

Customer Service

While some reviews praised friendly staff, others highlighted rude behavior and poor communication.

Food Quality

Several reviews mentioned issues with food quality, including cold or poorly prepared items.

Cleanliness

There were mixed reviews on cleanliness, with some customers noting dirty floors and tables.
  • MF
    Mike Fallon
    Jan 2, 2026
    1.0
    Drive anywhere else to get food. They will mess up your order, then laugh at you when you want the items you paid for. Their management will only offer "coupons" if you wasted your money on items you never received. Edit: in response to their comment. I did and wasn't given any solution other than coupons to come back and wasted more of my money with thier store.
  • SS
    Sarah Smail
    Dec 31, 2025
    1.0
    I did leave a great review for this place but I guess I have to change my mind. I don’t know if they hired someone who doesn’t like me or what because I don’t know anyone in Ashland I just moved here. Either way you don’t serve this to someone unless you have Ill will towards them this was sloppy and down right disgusting, my original order was completely wrong and had a huge gnat fly out of the box I refused to touch any of it I hate bugs and Mac sauce the thought of any of this makes me hurl. The woman on the phone was kind and said they would remake it awesome, so I thought. The remake was worse she said she checked it herself how? My burger was smashed in, half of the other Big Mac was empty the ingredients were swapped like they put my tomatoes on my husbands cheeseburger and Mac sauce on both cheeseburger and Big Mac, again I HATE Mac sauce. They mess up our order now everytime we come in I work in fast food and you can’t mess up that badly unless you’re doing it on purpose. This is unprofessional and unacceptable! Whoever is doing this needs some disciplinary action or fired.
  • DD
    Dustin Dininger
    Dec 25, 2025
    1.0
    These guys can’t figure how to multiply 4x2 ordered pies and got 4… every time you order from here they always mess something up 250 McDonald’s def the place to go atleast you get a correct order
  • LE
    liv elmore
    Dec 25, 2025
    1.0
    Quick service, however, almost EVERY OTHER TIME i come here, my order is messed up. I order the exact same thing everytime. I always order my burgers with either just ketchup and pickle or just ketchup and mustard and without fail everytime there are onions on it. now if it was something easy to take off like lettuce that would be fine, but even after wiping the onions off i can still taste them. i’ve called multiple times to complain about this and they still continue doing it. it’s not that hard to read orders correctly or re make the after messing up. this is simply just annoying and very inconvenient. 1 star for you.
  • AM
    Amanda Merritt
    Dec 8, 2025
    1.0
    Sat in the drive through for 45 minutes paid for my food, got to the next window and my order was no longer there had to sit and wait another 10 minutes for them to get my food together. They give me cards to get something free later on to make up for it, and they are all expired as of April of this year, it is December I called the store to talk to the manager Parker. He was such a great help of telling me to drive 30 minutes back to Ashland. From my hometown and he will fix it there and does not have a corporate number to give anybody nor can he tell me the corporation's name?Don't go to this McDonald's.I really hope the Monica's buy this one.Soon

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 1504 Claremont Ave, Ashland, OH?

McDonald's is open 24 hours a day, 7 days a week at this location.

When is the drive-thru service available at this McDonald's?

The drive-thru is open 24 hours every day, providing convenient service around the clock.