McDonald's

3.2
2483 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
500 Leavitt Rd, Amherst, OH
44001, United States

Hours

Reviews

3.2
2,483 reviews
5 stars
688
4 stars
482
3 stars
458
2 stars
259
1 star
596

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, particularly in the drive-thru, with many waiting over 30 minutes for their orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Staff Attitude

Feedback indicated a lack of professionalism and rudeness among staff, with several customers mentioning negative interactions with employees.

Food Quality

Many customers complained about cold, stale, or improperly cooked food, contributing to a poor dining experience.

Cleanliness

The restaurant's cleanliness was frequently criticized, particularly the bathrooms and dining areas, which were described as dirty.
  • DW
    Darian Weinbrandt`
    Jan 5, 2026
    1.0
    Ordered ahead online and still waited 20 mins in the drive thru between the order speaker and the cash window. Absolutely ridiculous. Get more help at this location for night shift especially. Waiting 30 mins for a call ahead fast food order is INSANE. And my fries were freezing cold
  • JW
    jim wilson
    Jan 1, 2026
    1.0
    horrible management. ordered through their app for delivery and their overnight workers are too incompetent to know anything so i had to wait an hour for their manager to get there only to be told some bs and then get hung up on. extremely unprofessional but nothing i wouldn’t expect from someone working at mcdonald’s
  • JF
    Jim Farrell
    Dec 26, 2025
    2.0
    The two lane drive thru is poorly designed. People with common sense understand there are people already in line; while others will freely pull into parking lot and cut in front of those who were there first. Service was extremely slow. Will never come to this location again.
  • CC
    Christina
    Dec 26, 2025
    1.0
    Food is fine. It’s the customer service. Went during Christmas Day. They were overwhelmed but doesn’t mean I’m not getting what I pay for. At first I wasn’t rude and told them they missed something’s so they wanted to double check the receipt. Fine. Then they only gave me medium drinks but I ordered large meals which is silly. (their screen wasn’t working to see the order or I would’ve corrected them) Then I told them that two of the fries were only half way filled I’m sure because they are rushing with the crowds… which is not acceptable since it’s not free so of course I will bring that up to fix it. Should be no issue right. He said they are so busy and have orders waiting that I had to pull around and come in and wait. No no no, so that my food is cold nope. I didn’t move my car and just waited there til I spoke with someone else. Least the manager was nice to remake new ones and quickly. Not the best location but it’s fine. Just double check all your food to make sure you aren’t missing anything.
  • JJ
    JoostinBoostin
    Dec 21, 2025
    1.0
    Every few months or so I regretfully find myself coming back to this McDonald's when Chic Fil-a is closed in order to feed my girlfriend who has a food allergy and this is the only option left. This store could care less about the quality of their food, whether it's on the manager being lazy or the owner being a cheapskate, the food always seems to be 3 days old and never made fresh. How hard can it be to make the food to order. Almost every fast food place can do this besides McDonald's apparently. There's a reason every place around you has a way higher rating. The customer return rate at this location has to be atrocious and I hope they realize consistency and making food to order will fix this problem. Nobody wants cold fries and dry nuggets that have been sitting for hours. If this place didn't have the McDonald's name over its building it would have been gone long ago especially with how little the franchisee seems to care about it. Stop prioritizing "speed" (because even when you premake it it still somehow takes forever) and focus on actually letting your customers enjoy their food.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 500 Leavitt Rd in Amherst, OH?

McDonald's at 500 Leavitt Rd is open 24 hours a day, seven days a week.

Does this McDonald's location offer drive-thru service and what are its hours?

Yes, this McDonald's has a drive-thru that operates 24/7 every day of the week.