Melt Shop

3.2
130 reviews

About

Restaurant
Crispy Chicken Sandwiches. Chicken Tenders. Wings. Salads. Melted Sandwiches. Mac & Cheese. Cheeseburgers. Tots. Fries. Milkshakes.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Melt Shop
125 Westchester Ave., White Plains, NY
10601, United States

Hours

Reviews

3.2
130 reviews
5 stars
55
4 stars
9
3 stars
10
2 stars
19
1 star
37

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers found the food to be inconsistent, with reports of dry, overcooked, or cold items, and some even experienced food poisoning.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Staff Performance

While some employees received praise for their friendliness and efficiency, others were criticized for being unprofessional and inattentive.

Pricing Concerns

Customers frequently mentioned that the prices were high relative to the quality of food received.

Positive Experiences

Despite the negative feedback, several customers enjoyed their meals and praised specific staff members for their excellent service.
  • AA
    Ayah Abidallah
    Sep 29, 2025
    3.0
    The food had good flavor but it was not fresh. The cheese inside was all dried out and the chicken as well, I was hoping for a slight cheese pull but the cheese was so dried and cool. Would have been great if it was fresh. I couldn’t finish the other have because it was too dry, I ordered the big chicken sandwich with the hot honey and cheddar cheese
  • JT
    Janet Theissen
    Jul 31, 2025
    5.0
    Pretty good for Mall food. Expensive though.
  • PJ
    patrick Jensen
    Jul 2, 2025
    2.0
    Food is decent, but the employees are lazy, rude and sometimes will be on their phones and just straight up Ignore you if you’re trying to order food. Won’t be coming back here again.
  • WX
    Weakly Xonin
    May 22, 2025
    5.0
    Give Barbara a raise! I became a big fan of the melt shop today all because of her. Was very uncertain of the menu options, but she was able to break down the entire thing in terms of what to expect, popularity, size, etc. got myself a hot honey Mac & Cheese. Delicious! I can’t wait to try out the rest of the menu on my next visit.
  • JY
    Jazziah Yonko
    Mar 7, 2025
    5.0
    Love Barbara at this location. Food is always on point!

Frequently Asked Questions About Melt Shop

What are the operating hours of Melt Shop at Westchester Mall?

Melt Shop is open Monday to Saturday from 11:00 AM to 8:00 PM, and on Sundays from 11:00 AM to 6:00 PM.

Where is Melt Shop located?

Melt Shop is located at 125 Westchester Ave., White Plains, NY 10601, USA, inside the Westchester Mall.