Business Details
About
Restaurant
Crispy Chicken Sandwiches. Chicken Tenders. Wings. Salads. Melted Sandwiches. Mac & Cheese. Cheeseburgers. Tots. Fries. Milkshakes.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.2
130 reviews
5 stars
55
4 stars
9
3 stars
10
2 stars
19
1 star
37
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers found the food to be inconsistent, with reports of dry, overcooked, or cold items, and some even experienced food poisoning.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Staff Performance
While some employees received praise for their friendliness and efficiency, others were criticized for being unprofessional and inattentive.
Pricing Concerns
Customers frequently mentioned that the prices were high relative to the quality of food received.
Positive Experiences
Despite the negative feedback, several customers enjoyed their meals and praised specific staff members for their excellent service.
- AAAyah AbidallahSep 29, 20253.0The food had good flavor but it was not fresh. The cheese inside was all dried out and the chicken as well, I was hoping for a slight cheese pull but the cheese was so dried and cool. Would have been great if it was fresh. I couldn’t finish the other have because it was too dry, I ordered the big chicken sandwich with the hot honey and cheddar cheese
- JTJanet TheissenJul 31, 20255.0Pretty good for Mall food. Expensive though.
- PJpatrick JensenJul 2, 20252.0Food is decent, but the employees are lazy, rude and sometimes will be on their phones and just straight up Ignore you if you’re trying to order food. Won’t be coming back here again.
- WXWeakly XoninMay 22, 20255.0Give Barbara a raise! I became a big fan of the melt shop today all because of her. Was very uncertain of the menu options, but she was able to break down the entire thing in terms of what to expect, popularity, size, etc. got myself a hot honey Mac & Cheese. Delicious! I can’t wait to try out the rest of the menu on my next visit.
- JYJazziah YonkoMar 7, 20255.0Love Barbara at this location. Food is always on point!
Frequently Asked Questions About Melt Shop
What are the operating hours of Melt Shop at Westchester Mall?
Melt Shop is open Monday to Saturday from 11:00 AM to 8:00 PM, and on Sundays from 11:00 AM to 6:00 PM.
Where is Melt Shop located?
Melt Shop is located at 125 Westchester Ave., White Plains, NY 10601, USA, inside the Westchester Mall.
What kind of food does Melt Shop serve?
Melt Shop offers crispy chicken sandwiches, chicken tenders, wings, salads, melted sandwiches, mac & cheese, cheeseburgers, tots, fries, and milkshakes.
Does Melt Shop offer delivery and pickup options?
Yes, Melt Shop provides in-store pickup, delivery, same-day delivery, and no-contact delivery services.
What payment methods can I use at Melt Shop?
You can pay at Melt Shop using American Express, Android Pay, Apple Pay, cash, MasterCard, Samsung Pay, and Visa.
Is Melt Shop accessible for individuals requiring wheelchair accessibility?
Yes, Melt Shop has a wheelchair accessible entrance.
Can I order food from Melt Shop online?
Yes, you can order online through their website at http://order.meltshop.com/menu/1014-westchester-ny.
What nearby places can I visit when I come to Melt Shop?
Nearby places include Optimum Express for services, Soma Intimates for clothing and lingerie shopping, and Bang, an Indonesian restaurant, which are all within the Westchester Mall.
Are there any sweet treat options near Melt Shop at Westchester Mall?
Yes, Häagen-Dazs ice cream shop and Auntie Anne's Pretzels are nearby options for dessert and snacks.
Where can I shop for fashion accessories near Melt Shop?
You can visit stores like Gucci, Rebecca Taylor, Tory Burch, and Kendra Scott, all located close to Melt Shop in the Westchester Mall area.