Big Bang Sushi&Poke

4.5
248 reviews

About

Sushi Restaurant

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupAvailable

Location

Big Bang Sushi&Poke
342 Hempstead Turnpike, West Hempstead, NY
11552, United States

Hours

Reviews

4.5
248 reviews
5 stars
183
4 stars
39
3 stars
10
2 stars
9
1 star
7

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently praised the freshness and taste of the food, particularly the poke bowls and sushi.

Service Issues

Several reviews highlighted problems with order accuracy and customer service, including unprofessional behavior from staff.

Online Experience

Many customers expressed dissatisfaction with recent changes to the online ordering system, including extra charges and loss of loyalty points.

Value for Money

While some customers found the food to be a good value, others felt that portion sizes were lacking for the price.

Cleanliness

The restaurant was noted for its cleanliness and adherence to hygiene standards.
  • AZ
    A Z
    Dec 20, 2025
    1.0
    The owners are out of touch with their customers. Sometime in Sept. They changed their online platform. Now they charge you for using online. Very anti-consumer and counter productive. They also made you lose any loyalty points you had saved up with their prior online platform. The staff is the best part and are 100% trying to work with everyone on these tone deaf changes. They also make top notch food. Very clean, very tasty, very refreshing, very attentive service. A definite try. A shame that the online platform was literally degraded to a money grab.
  • JB
    john bartomeo
    Dec 20, 2025
    5.0
    Great food! Great staff!
  • GM
    Gino M
    Dec 12, 2025
    3.0
    Average food at best. Everything is frozen, EVERYTHING. Make sure you double check your order because depending on who is working it will be completely wrong. Lately they keep messing up my very simple order. I get the same thing all the time but the last 5 times it has been different 3 of them. I tried to tell them they keep messing up my order but they just yes me to death and then make it wrong again. I will update this post the next time I order for it may very well be the last time I do.
  • FD
    full speed doggy
    Dec 3, 2025
    5.0
    Delicious poke bowl. Super fresh salmon and tuna.
  • NL
    Nick Lagos
    Nov 6, 2025
    5.0
    Best shrimp fried rice you can get anywhere. The shrimp are the size of my car's keyfob, and are always perfectly cooked, crisp and delicious. The rice is consistently al dente and freshly seasoned to perfection with a variety fresh crunchies (bean sprouts(?) celery(?) scallions (?) ...) blended and balanced to compliment but not overpower. The portion size is as generous as the shrimp size and I usually get 2 meals out of one order. A true jem in WH!

Frequently Asked Questions About Big Bang Sushi&Poke

What are the regular business hours of Big Bang Sushi & Poke?

Big Bang Sushi & Poke is open Monday to Friday from 11:30 AM to 9:00 PM, and on Saturday from 12:30 PM to 9:00 PM. It is closed on Sundays.

Does Big Bang Sushi & Poke offer delivery and in-store pickup services?

Yes, Big Bang Sushi & Poke offers both in-store pickup and delivery services for customer convenience.