Customers frequently praised the freshness and taste of the food, particularly the poke bowls and sushi.
Service Issues
Several reviews highlighted problems with order accuracy and customer service, including unprofessional behavior from staff.
Online Experience
Many customers expressed dissatisfaction with recent changes to the online ordering system, including extra charges and loss of loyalty points.
Value for Money
While some customers found the food to be a good value, others felt that portion sizes were lacking for the price.
Cleanliness
The restaurant was noted for its cleanliness and adherence to hygiene standards.
AZ
A Z
Dec 20, 2025
1.0
The owners are out of touch with their customers. Sometime in Sept. They changed their online platform. Now they charge you for using online. Very anti-consumer and counter productive. They also made you lose any loyalty points you had saved up with their prior online platform. The staff is the best part and are 100% trying to work with everyone on these tone deaf changes. They also make top notch food. Very clean, very tasty, very refreshing, very attentive service. A definite try. A shame that the online platform was literally degraded to a money grab.
JB
john bartomeo
Dec 20, 2025
5.0
Great food! Great staff!
GM
Gino M
Dec 12, 2025
3.0
Average food at best. Everything is frozen, EVERYTHING. Make sure you double check your order because depending on who is working it will be completely wrong. Lately they keep messing up my very simple order. I get the same thing all the time but the last 5 times it has been different 3 of them. I tried to tell them they keep messing up my order but they just yes me to death and then make it wrong again. I will update this post the next time I order for it may very well be the last time I do.
FD
full speed doggy
Dec 3, 2025
5.0
Delicious poke bowl. Super fresh salmon and tuna.
NL
Nick Lagos
Nov 6, 2025
5.0
Best shrimp fried rice you can get anywhere. The shrimp are the size of my car's keyfob, and are always perfectly cooked, crisp and delicious. The rice is consistently al dente and freshly seasoned to perfection with a variety fresh crunchies (bean sprouts(?) celery(?) scallions (?) ...) blended and balanced to compliment but not overpower. The portion size is as generous as the shrimp size and I usually get 2 meals out of one order. A true jem in WH!
Frequently Asked Questions About Big Bang Sushi&Poke
What are the regular business hours of Big Bang Sushi & Poke?
Big Bang Sushi & Poke is open Monday to Friday from 11:30 AM to 9:00 PM, and on Saturday from 12:30 PM to 9:00 PM. It is closed on Sundays.
Does Big Bang Sushi & Poke offer delivery and in-store pickup services?
Yes, Big Bang Sushi & Poke offers both in-store pickup and delivery services for customer convenience.
Where is Big Bang Sushi & Poke located?
Big Bang Sushi & Poke is located at 342 Hempstead Turnpike, West Hempstead, NY 11552, USA.
Where can I view the menu and place an order online for Big Bang Sushi & Poke?
You can view the menu and place orders online at https://bigbangsushipoke.com/menu.
What type of cuisine does Big Bang Sushi & Poke specialize in?
Big Bang Sushi & Poke specializes in sushi, poke bowls, Japanese, Asian fusion, seafood, noodle dishes, salads, and vegetarian options.
Is Big Bang Sushi & Poke open for takeout and what are the hours?
Yes, takeout is available with the same hours as dine-in: Monday to Friday from 11:30 AM to 9:00 PM, and Saturday from 12:30 PM to 9:00 PM. The restaurant is closed on Sundays.
Are there any nearby places to visit before or after dining at Big Bang Sushi & Poke?
Yes, you can visit Froyo_Zone West Hempstead for frozen yogurt, Tai Feng Panda House for more Asian fusion cuisine, or relax at local gyms like Strength Rewired and Studio Strength nearby.
Are there any nearby spas and salons close to Big Bang Sushi & Poke?
Yes, nearby you can find Enjoy Foot Spa Inc and Top Nails Spa, as well as Sara Salon & Spa for beauty and relaxation services.
Can customers combine a meal at Big Bang Sushi & Poke with entertainment options nearby?
Definitely! Epic Escape Rooms LI is close by, offering fun escape room experiences you can enjoy before or after your meal at Big Bang Sushi & Poke.
What is the price range of Big Bang Sushi & Poke?
Big Bang Sushi & Poke falls into the moderate price range, indicated as 'TWO'.