Business Details
About
Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.3
166 reviews
5 stars
57
4 stars
31
3 stars
20
2 stars
22
1 star
36
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some found it delicious while others described it as greasy and undercooked.
Service Speed
Consistently reported slow service, with many customers waiting over 30 minutes for their orders.
Customer Service
Customer service was often described as rude or unhelpful, with several complaints about staff attitudes.
Pricing
Many customers felt the prices were too high for the quality and portion sizes of the food.
Menu Issues
Frequent complaints about being out of menu items and issues with accepting coupons or gift cards.
- DCDon CicconeOct 4, 20251.0Bought a chicken sandwich & fries. The so called “Chicken “ was some sort of gray colored ground up mixture of something that looked like turkey stuffing and didn’t really have a distinguishing flavor, French fried were terribly greasy. Wasted $17.00
- CCCasey CannadySep 5, 20252.0It was nearly $50 for two double patty burgers🍔, two tots🍟 and two sodas🥤... definitely not worth ~$25/person. 🤑
- DBd. berthinAug 18, 20252.0Does NOT accept SmashBurger GIFT CARDS or COUPONS!!! It took about 5 minutes for them to figure out that they couldn't accept official Smashburger coupons or email offers (they were going to call someone to see if they could make it work). It took another employee to step in to say they couldn't accept Smashburger gift cards either, so that was another 2 minutes. I left without ordering, but Smashburger usually served good food!
- PGPaula GuenotAug 1, 20251.0We had Bogota coupons buy one burger and get one free it cost us 25 outrageous i could have gone to sociale and got a better meal for that price we tried using coupons mailed to me they said we couldn't I tore them up then they said about logo coupons I said we were told before we couldn't use them by a manager they said smash burgers put they can use them as a joke what I guess I don't understand if you dont eat there you aren't missing anything except a belly ache from grease
- DSDamien Beason SrJul 12, 20251.0Great casino , smash burger great franchise I visited multiple locations , maybe this one was having a bad day or maybe I came at the Wrong time , but the staff was extremely irritated with taking orders , the manger was great at resolving the issues , cashiers really short n snapping , not happy to be at work , n customer service is the last thing on their mind while dealing with making the public food , I was completely disgusted and embarrassed over no bacon on a sandwich they took the sandwich n removed the bacon never made a new sandwich and wrapped it back up in front of my face as if I was being a jerk asking for no bacon , I’m Allergic they told em I had to tell them that ahead of time n they would make a new sandwich then I couldn’t believe it n the waiter gave me the hardest time to get a refund I almost knocked a chair over they had to call security good food walk lite with the staff they are not happy to help assist feeding people actively gambling at the casino worst experiences But Yal might have a different experience we are native to this land
Frequently Asked Questions About Smashburger
What type of food does Smashburger serve?
Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
Where is Smashburger located?
Smashburger is located at 1133 Rte. 414, Waterlooo, NY 13165, United States.
What are the operating hours of Smashburger?
Smashburger is open Monday to Thursday from 11:00 AM to 11:00 PM, Friday and Saturday from 11:00 AM to 1:00 AM, and Sunday from 11:00 AM to 11:00 PM.
Does Smashburger offer takeout and delivery services?
Yes, Smashburger offers both takeout and delivery options to cater to your convenience.
Can I order Smashburger's menu through a mobile app?
Yes, you can order Smashburger's menu through their app available on the Apple App Store and also via their website menu links.
Is Smashburger family-friendly and accessible for people with disabilities?
Yes, Smashburger welcomes families and offers wheelchair accessible entrances, parking, seating, and restrooms. High chairs are also available.
Does Smashburger serve vegetarian options?
Yes, Smashburger serves vegetarian food options as part of their menu.
Can I enjoy a beer with my meal at Smashburger?
Yes, Smashburger serves beer along with other beverages including coffee and desserts.
What nearby attractions can I visit before or after dining at Smashburger?
Before or after dining at Smashburger, you can visit the del Lago Resort & Casino, which offers resort amenities, gaming, and entertainment options.
Are there other dining options near Smashburger within del Lago Resort & Casino?
Yes, nearby dining options include Sociale Café at del Lago Resort & Casino, Portico steakhouse, Moe's Southwest Grill, Centrifico bar and grill, and Ciccinos Lago.
Is there convenient public parking or charging near Smashburger?
Yes, near Smashburger at del Lago Casino you can find Tesla Supercharger stations for electric vehicles, facilitating convenient charging during your visit.