Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
1,201 reviews
5 stars
332
4 stars
211
3 stars
210
2 stars
142
1 star
306
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times at both the drive-thru and inside the restaurant, often exceeding 20 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.
Staff Attitude
Feedback indicated a lack of professionalism and attentiveness from staff, with some customers experiencing rude behavior.
Food Quality
Several customers complained about cold food, poorly prepared items, and inconsistent quality, leading to dissatisfaction.
Management Issues
Reviews pointed to poor management practices, including disorganization and failure to address customer complaints effectively.
- BMBob MaxJan 3, 20265.0Guy at the front counter was very polite and considerate. I saw someone get annoyed at him and he kept his composure and stayed professional. I would say it was a good McDonalds experience.
- ALAlexis LeClairDec 29, 20251.0I came in to the drive thru 30 minutes before McDonald’s closes. I placed a mobile order before this about 10 minutes before I showed up. I sat at the speaker for about 25 minutes and no one took my order other cars pulled off because they were having the same issue. We fiugred they closed early but that wasn't the case. We eventually just pulled up to the window and seen an employee just standing there playing “catch” instead of answering the headset and making our order. We finally got helped at the window after them having to unlock the window and waited about 20 more minutes for our order to be ready when we placed it about 30 minutes ago and had no one ahead of us waiting either. While we were waiting we saw even more cars leave because they were not getting helped even though it wasn’t closed yet. I understand if it was like 10 minutes before closing but we had 30 minutes left to order and we placed it ahead of time for it to be ready. I’m very disappointed I come to this McDonald’s all the time and never have any issues like this seems like it’s the new staff.
- JWJoshua WilleDec 15, 20251.0You would think they didn’t have any frappe’s on purpose, considering you could almost never get one, Their frappe machine is broken more than it’s working
- ZLZay LewisDec 1, 20251.0If you want McDonald’s find another store!!! I’ll keep this review brief unlike my visit. I arrived for a DoorDash order with only 1 car in front of me in the drive thru. Two younger employees are screaming and what looks like playing in the parking lot. No car has moved, no order has been taken, and all I can assume is that this store lacks professionalism and a sense of urgency that makes McDonald’s “Fast Food”
- KCkimberly christianNov 30, 20251.0Worst McDonald's there is never gets your orders right then when you tell them your food is wrong they give you attitude IDC how much my grandkids beg me to go I refuse to spend my hard earned money there ever again an the disappointment on my grandkids face when they finally get there happy meals to look in there for the toy that suppose to come with the happy meal which is zootopia right to get a book smh unbelievable I'm done I have argued with the management team there a lot over there crew an lack of items I swear they will never get a nickel out of me for the rest of my life
Frequently Asked Questions About McDonald's
What are the regular store hours for McDonald's at 42 Saratoga Ave, Waterford, NY?
McDonald's at 42 Saratoga Ave, Waterford, NY is open daily from 6:00 AM to 11:00 PM, except on Sunday when it opens at 6:00 AM and closes at 11:00 PM.
What are the drive-through hours at this McDonald's location?
The drive-through is open Monday through Thursday from 6:00 AM to 11:00 PM, Friday and Saturday from 6:00 AM to 2:00 AM, and Sunday from 6:00 AM to 11:00 PM.
Is McDonald's Waterford open for delivery, and what are the delivery hours?
Yes, delivery is available daily from 6:00 AM to 10:00 PM Monday through Saturday, and from 7:00 AM to 10:00 PM on Sunday.
What payment methods does McDonald's at this location accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What services are offered at the McDonald's on Saratoga Ave, Waterford?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Can I order from McDonald's using a mobile app?
Yes, you can order using the McDonald's app available on iOS and Android platforms via the respective app stores.
What kinds of food options are available at McDonald's Waterford?
They serve a variety of menu options including breakfast, burgers, sandwiches, coffee, ice cream, and frozen yogurt made with quality ingredients.
What nearby hardware stores can I visit when I come to McDonald's?
Nearby hardware stores include Hatchet Hardware of Waterford and A. Phillips Hardware True Value, great for picking up tools and home supplies before or after your meal.
Are there any nearby beverage or liquor stores near this McDonald's location?
Yes, Waterford Beverage Mart and Olde Village Wine & Spirits are nearby, perfect for a quick stop for drinks either before or after visiting McDonald's.
Is there any local entertainment or cultural center near the McDonald's on Saratoga Ave?
The Waterford Historical Museum and Cultural Center is nearby, offering a cultural experience that you might enjoy before or after your visit to McDonald's.