McDonald's

3.4
733 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3918 Oneida St, Washington Mills, NY
13479, United States

Hours

Reviews

3.4
733 reviews
5 stars
237
4 stars
146
3 stars
154
2 stars
62
1 star
134

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and poor service from staff, leading to frustration and dissatisfaction.

Food Quality

Many reviews mentioned cold or improperly prepared food, with some customers receiving burnt items or missing components from their orders.

Cleanliness

The restaurant was often described as dirty, with unclean tables and floors, and some customers reported unsanitary conditions.

Staff Behavior

Several reviews highlighted unprofessional behavior from staff, including rudeness and lack of attention to customers.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for excellent service and noted that food quality was good on occasion.
  • JM
    Jack Metallo
    Dec 24, 2025
    1.0
    We waited 10 minutes to get our initial bag of food which was totally wrong. Gave that back and waited another 15 minutes to get what we thought was going to be our order. Unfortunately, we didn't check the order the second time, come to find out they took the first bag and added a chicken sandwich. Wasn't even close to what was ordered. Absolute disaster!! Probably the worst experience ever at a MCD!! Recommend avoiding this place!!
  • AD
    Aleesha Donnelly
    Dec 5, 2025
    1.0
    I will never spend another cent here. Waited in line for over 30 minutes because my kids wanted to try the grinch meal.. the line was at an absolute stand still, not even moving slowly. I got up to the window and the kid who was very unprofessional, immature, and obnoxious kept swearing and saying that I had my entire order when in fact I did not, we were missing a 10 piece, a drink, and all 3 straws. He acted like I was being an inconvenience bc he couldn’t do his job right. This used to be the best McDonald’s now it’s the same as the rest - garbage. You also cannot do the survey when they don’t give you your receipt, I’m sure that’s intentional.
  • CS
    christopher swienton
    Dec 4, 2025
    1.0
    The most inefficient McDonald’s I’ve ever been to. It used to be a good one to go to several months ago but the service has greatly declined. Expect a 25 minute wait for “fast” food every Thursday night, cold food, and make sure to check your order for correctness. I never thought I’d be commenting on a McDonald’s.
  • PP
    Popo Poe
    Nov 14, 2025
    2.0
    food is great but every time i order they have to forget something one time my 40 piece nugget was missing and today i order 2 orders happy meal there’s no toys in there they need to focus on their work
  • AO
    Ashley Owen
    Nov 9, 2025
    1.0
    Absolutely unacceptable service. We were over charged on our order and we asked for a receipt and one was not provided to us. We notified the clerk we were over charged and we would like to speak to the manager , the manager told the clerk… “i am not going over there to help them”……

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 3918 Oneida St, Washington Mills?

McDonald's is open daily from 6:00 AM to 11:00 PM.

Is McDonald's drive-thru available and what are its hours?

Yes, the drive-thru is open every day from 6:00 AM to 11:00 PM.