McDonald's

3.8
983 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2324 Nesconset, Stony Brook, NY
11790, United States

Hours

Reviews

3.8
983 reviews
5 stars
455
4 stars
224
3 stars
132
2 stars
44
1 star
128

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, with rude staff and long wait times being common complaints.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Food Quality

Several customers expressed dissatisfaction with the quality of food, mentioning burnt items and unappetizing presentations.

Management Response

Some reviews noted positive experiences with management addressing issues, while others criticized the lack of accountability from staff.

Cleanliness

There were mixed reviews regarding cleanliness, with some customers noting clean facilities while others reported dirty tables and unsanitary conditions.
  • BT
    Bill T.
    Dec 30, 2025
    5.0
    Problem solved by conscientious manager. Yesterday evening, I ordered food for the kids at drive through. Exiting the car, when the bag with the food was lifted, it ripped at the bottom and the food was all over the street. Kids not happy, I was off to McDonald’s again, resigned to pay twice. Upon returning and mentioning the experience to the manager, he was very gracious and replaced the order at no charge, and suggested a shopping bag for the order which I really appreciated. Thank you!!
  • WT
    Wilson Tibere
    Dec 15, 2025
    5.0
    Yesterday Dec 14 at 11:15 PM I went to pick up an uber order from there . I waited for 16 minutes and I pressed the bell no one answered and I try going to the drive through and explain that I’ve been waiting for 15 minutes no one answered what’s going on because the customer was asking me how long it was going to take so 1 of the guy said that I had to go back in the waiting area and so I said I’m already in the drive through if the order is ready just please give it to me so I can go about my business. The guy laughed and said”not in my drive thought it will definitely take a lot longer longer “ and when I get to the window he saw me he looked at me and laughed and talk to some other coworker and they both started laughing. It was 11:15 when I arrived and I ended up cancel the order at 11:40 . This is unacceptable . The guys looks Asians . Uber drivers are not supposed to wait for this long it should be at least 10 min max . This was an unprofessional behavior to not give me the order and laughed at me
  • BC
    Beatríz Couto
    Dec 11, 2025
    1.0
    Old lady working the drive thru taking orders is so miserable and rude. This place won’t see me again!
  • NN
    Nicole
    Dec 8, 2025
    1.0
    This is the WORST mcdonalds on Long Island. It needs a total u-haul. They were missing 3 items from our order and what we did receive looked like was thrown on the floor, stepped on & then served to us. Literally, the burger was cut in half, everything was burnt to crisp, the big macs had NO pickles, lettuce, sauce or onion. Lucky we got the bun. We called the store to complain and the associate actually laughed & said "yeah i got you i'll make your burger better next time". Is this a joke to you people?? The whole facility needs to be shut down
  • SP
    SOK KUM PARK
    Nov 24, 2025
    1.0
    They didn’t say anything about the McFlurry being unavailable, and just handed us a slip of paper that said “free McFlurry.” We never even heard anything about this, and we ordered specifically to get a McFlurry, so this makes no sense. So we called them, and they said the coupon can only be used at that store, and they absolutely refused to give us a refund. They were extremely rude, so I’d recommend just going somewhere else.

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's in Stony Brook, NY?

The regular dining hours are from 7:00 AM to 9:00 PM every day.

What are the delivery hours for this McDonald's location?

Delivery is available from 6:00 AM to 1:00 AM Monday through Thursday and Sunday, and until 2:00 AM on Friday and Saturday.