McDonald's

3.7
1623 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
971 Montauk Hwy, Shirley, NY
11967, United States

Hours

Reviews

3.7
1,623 reviews
5 stars
703
4 stars
331
3 stars
255
2 stars
116
1 star
218

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including long wait times, incorrect orders, and unprofessional staff behavior.

Food Quality

There were mixed reviews about food quality, with some praising the freshness and taste, while others complained about cold or improperly prepared items.

Cleanliness

Many customers noted that the restaurant was clean and well-maintained, contributing positively to their dining experience.

Order Accuracy

A significant number of reviews mentioned issues with order accuracy, including missing items and incorrect substitutions.

Staff Attitude

Feedback highlighted inconsistent staff attitudes, with some customers experiencing friendly service while others encountered rudeness and dismissiveness.
  • LB
    Luciana Bueno
    6 days ago
    5.0
    Very surprised by this McDonalds Friendly staff, very clean, food felt fresh! Not a full 5 stars because the bathroom could be better but that aside, it was delightful
  • AA
    Amyy1urfav amyy1urfav
    Nov 4, 2025
    1.0
    Made a mobile order for $40 never received food due to order being cancelled by store and they refuse to refund my money. It’s been months now and they literally just took my money after they cancelled the order. Never had this problem with any other restaurant I have ordered from. No one helps or offers any suggestions. Just took my money and that was it.
  • BB
    Bianca Buonomo
    Oct 26, 2025
    2.0
    Received 3 items that should have had monopoly pieces with nothing. Also received a boo bucket with no bangle. My daughter is SO disappointed.
  • A2
    Aïssatou 2025
    Oct 20, 2025
    1.0
    I really don't have the habit of commenting but I don't recommend anyone to buy food in this place because I bought my food at 10 pm but the uber driver went to get it but they refused to give it more than 3 people left but they refused to give them I had to wait more than 2 hours and ended up paying 30 dollars to go there and take my food and they said they don't know why I don't have my food I ended up eating my food except at 1 am it was really bad and a bad experience
  • JN
    Joe Norton
    Oct 9, 2025
    1.0
    Don’t mobile order for breakfast the two lazy Spanish ladies are gonna make excuses saying they didn’t get the order. I ordered twice and they’re literally saying my name after me not giving it to them and only the verification code but saying they can’t make the order cause it’s not confirmed in the system ?? How lazy can you be lmao Do your job?? It gets directly sent to your system and I get confirmation of that

Frequently Asked Questions About McDonald's

What are McDonald's delivery hours in Shirley, NY?

McDonald's in Shirley, NY offers delivery 24 hours a day, every day of the week.

Can I use the drive-through service at the Shirley McDonald's?

Yes, the McDonald's at 971 Montauk Hwy offers drive-through service 24/7.