McDonald's

3.1
1284 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1673 Union St, Schenectady, NY
12309, United States

Hours

Reviews

3.1
1,284 reviews
5 stars
360
4 stars
240
3 stars
221
2 stars
124
1 star
339

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently poor service, including long wait times, rude staff, and incorrect orders.

Food Quality

Customers reported issues with food quality, including cold items, incorrect orders, and unsanitary conditions.

Management Issues

Many reviews pointed to a lack of effective management and training, leading to disorganization and poor customer experiences.

Atmosphere

The restaurant environment was described as chaotic and unclean, with disruptive behavior from staff and patrons.
  • LG
    Lashawna Garvin
    Jan 2, 2026
    1.0
    Clean but the food taste like its been reheated! The food is never hot! I stopped going to this location months ago!
  • HH
    haha hello
    Dec 28, 2025
    2.0
    TERRIBLE. They are so rude to customers and don’t care about their job. One time a few years ago I was on vacation and they put ranch in my chicken nugget box. So AWFUL! Don’t recommend this specific Mcdonald’s.
  • YY
    YeahImJosh
    Dec 23, 2025
    1.0
    I entered the drive-through at 4:20 PM on December 23rd 2015. Not to my surprise, the service was poor. I had opened my code to redeem a reward on my app. As soon as I drove up to the microphone, but was told to hang on a moment, but then 15 minutes later, they answered me and asked me if I had a code I gave it to them and the code expired. They didn’t wanna make it right they didn’t want to see my phone to show them that I redeemed the code. They had not taken accountability, but instead blamed that they were short staffed which as a customer I don’t really care about. That’s not my problem to worry about if they are short staffed or not. They didn’t want to make it right and they gave me a lot of attitude. Definitely do not recommend coming to this. McDonald’s unless you want poor communication and long wait times.
  • JS
    Josh Smith
    Dec 22, 2025
    4.0
    The filet o fish is very excellent! The whole store is much better than Wendy's. At least the employees here can communicate with you.. orders are usually correct, and I would know. I'm fat. I eat McDonald's.at least 4 times a day.
  • GG
    gn842
    Dec 20, 2025
    1.0
    2 years ago I read an article that McDonald's was having problems making ice cream milkshakes. I said well okay I'm sure they'll be on top of that like a duck on a June bug so I'll wait for a year or two and then go in and get a chocolate shake. I was very interested in this because I worked in McDonald's back in the late 1960s. They were very proud of their milkshakes and I had to watch a whole video explaining how there was tiny ice crystals to make it extra cold and delicious etc. well sure enough I walked into this McDonald's and ordered a chocolate shake and then nice young lady at the counter told me the machine was down. I went on to a discussion group and found out that's pretty normal. I am stunned that McDonald's cannot reliability produce what amounts to a flagship product. I also had an opportunity to inspect a Big Mac and was surprised at the tiny size of the hamburgers. You're basically just buying a wad of soft dough with a little beef juice in the middle. It's no longer particularly cheap here either. I can't think of any reason why one would want to go to this chain. If they are unable to reliably produce milkshakes it's because the CEO is pocketing a fortune and asleep at the wheel. It would be like going to your Honda dealership and discovering that half the cars don't have doors. That's just not done. Any CEO worth his salt would have dealt with this issue by now even if it means going back to the same design machines and same way of producing milkshakes that they used in the 1960s. After all we're so billions of burgers back then and a whole bunch of milkshakes.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 1673 Union St, Schenectady?

McDonald's is open 24 hours every day of the week at this location.

Does this McDonald's location offer drive-thru service?

Yes, the McDonald's at 1673 Union St has a drive-thru open 24/7.