Pizza RestaurantTake Out RestaurantRestaurant Delivery ServiceChicken Wings Restaurant
Salvatore's Old Fashioned Pizzeria is a beloved multi-location pizzeria headquartered in Rochester, NY since 1978! We serve up delicious pizzas that are crafted with the finest ingredients. Our diverse menu includes classic and gourmet pizzas, mouth-watering wings, subs, salads, pasta dishes, and more. Whether you're dining in, taking out, or enjoying our efficient delivery service, you'll experience the same high quality and exceptional taste that has made us a local favorite. Catering services are also available for events of any size. Visit one of our convenient locations to taste Rochester's Favorite Pizza!
Numerous reviews highlighted poor customer service, including rude staff and unprofessional management responses.
Food Quality
While many customers praised the pizza and certain menu items, there were consistent complaints about food being burnt, old, or not prepared as requested.
Order Accuracy
Several customers reported issues with incorrect orders, missing items, and a lack of accountability from staff when mistakes were made.
Pricing Concerns
Customers expressed dissatisfaction with rising prices and perceived value, feeling that the quality did not justify the cost.
Cleanliness and Atmosphere
Some reviews noted cleanliness and a friendly atmosphere, while others pointed out issues like the lack of restrooms for customers.
DS
Dorine McCrary Spencer
Nov 11, 2025
5.0
The cheese pizza really good also the Alfredo Pasta yes used to order all the time
OS
ODIS SMITH
Nov 2, 2025
5.0
It's lunch time 😋
JS
J. S.
Sep 12, 2025
1.0
Long history of HORRIBLE service! Many years ago I would order from this location while at work. Often times I found they would not provide utensils for eating food despite requesting them. Then I reached out, I was told this is the most busy location and it is unreasonable to expect them to always get it right. So I stopped ordering.
Recently I have tried them again they still do not take care to bring all the requested items with your food. Despite having an option to order utensils - they rarely provide them. Several times recently, I have ordered and not received what I requested.
I provided feedback and Vinnie responded "hope you enjoyed your meal" and a rude response expressing their displeasure that I provided them feedback.
I was told I am entitled because I am upset about not receiving something they offer for free. While it may be trival to Vinnie - when I am dressed up at work at eating messy food like pizza and wings, I like silverware to avoid messy hands and making a mess of dress clothes. If Vinnie feels silverware being requested makes a customer entitled, maybe don't make those items available for the customer to request.
After 15 years in Rochester, I have deleted my salvatores account. I am sure they dont care and have plenty of other customers, so losing 1 is not big deal. But I will not pay this company another dime based on how this complaint was handled. Hopefully they rethink their customer service strategy and consider putting the customer, and their experience, over the experience Salvatore's thinks the customer should accept.
BA
ben amico
Aug 10, 2025
5.0
Great service
EF
Elizabeth Freeman
Aug 1, 2025
5.0
I love it here. They have the best pizza and wings so far
What are the operating hours of Salvatore's Old Fashioned Pizzeria?
The pizzeria is open daily from 11:00 AM to 8:00 PM.
What is the price range and payment options available at Salvatore's Old Fashioned Pizzeria?
The price range is moderate (TWO). Payment options include American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does Salvatore's Old Fashioned Pizzeria offer catering services?
Yes, catering services are available for various events including pizza catering, chicken wing catering, wrap platters, and pasta dinners.
Is Salvatore's Old Fashioned Pizzeria suitable for families and do they accommodate special dietary needs?
Yes, the pizzeria welcomes families, offers a children's menu, serves vegetarian options, and is an LGBTQ+ safe space.
Where is Salvatore's Old Fashioned Pizzeria located and how to contact them?
It is located at 433 Mt. Read Blvd, Rochester, NY 14611. You can contact them at +1 585-458-5555 or via email at comments@salvatores.com.
What are some nearby places of interest around Salvatore's Old Fashioned Pizzeria that customers might visit?
Nearby places include the 490 Motel for accommodation, Rochester Commons at Cambridge Court for cultural events, and Gulf gas station for fuel.
How can customers use nearby transit or locations to find Salvatore's Old Fashioned Pizzeria?
Customers staying at the nearby 490 Motel or visiting Rochester Commons at Cambridge Court can easily reach Salvatore's at 433 Mt. Read Blvd, which is centrally located with free street and lot parking available.
Are there nearby services customers might need when visiting Salvatore's Old Fashioned Pizzeria?
Yes, nearby services include automotive repair at F M Collision, HVAC services at Taylor Heating & Air Conditioning, and beauty services at Jimmy's Barber Shop and Lash.Brow.Rochester.
Where can I find more information or order online from Salvatore's Old Fashioned Pizzeria?
You can view the menu at https://salvatores.com/menu, place orders online at https://secure.salvatores.com, and follow their updates on their YouTube channel and Facebook page.