Business Details
About
Sandwich Restaurant
At DiBella's, our goal is to make the best sub sandwich you've ever had!
Location
Hours
Reviews
4.2
947 reviews
5 stars
596
4 stars
165
3 stars
51
2 stars
40
1 star
95
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers expressed disappointment with the quality and quantity of ingredients in their subs, noting issues like skimpy meat and incorrect orders.
Service Issues
Frequent complaints about slow service, incorrect orders, and unfriendly staff were noted, particularly at the East Ave location.
Positive Staff Interactions
Some customers praised the staff for being friendly and helpful, especially during busy times.
Consistency Problems
Several reviews indicated inconsistency in food preparation and order accuracy, with some locations performing better than others.
Atmosphere
The dining area was described as clean and inviting, contributing to a pleasant experience for some customers.
- JMJM MJNov 7, 20255.0Ordered online, picked up curbside. Food is delicious and incredibly fresh, and service is friendly, professional and efficient. Could not be better.
- JBJaiden BradNov 1, 20251.0Disgusting. Placed on online order for multiple sandwiches.. after picking them up and bringing them home I found not one but TWO hairs on my steak sub. I called to complain and they did offer to remake it. So I got back into my car traveled back there I get home again open up my newly remade sandwich to find ANOTHER HAIR. When I called to let them know the manager told me that he did not believe me and that there was nothing he could do. At this point I’m frustrated and wish I could’ve got my money back. I’m HIGHLY DISAPPOINTED AND DISSATISFIED. Since the manager didn’t believe me here are the TWO different subs at different times. Absolutely ridiculous and disgusting.
- DMDominick MoranoOct 30, 20255.0I got these coupons in the mail and I came in to check it out, TY took care of me he was really nice very professional and all the people in the back were all business all of them were actually workin! I got one 5 inch Philly cheesesteak and one 5” Philly chicken. Absolutely amazing —-literally delicious. I did get one of the macaroni salad and that wasn’t so good but it’s OK. Those subs made up for it. I was only gonna eat one of them and save the other one for later, but I ate them both because it was so freaking good. I highly recommend this place. Those two coupons got me in here. Great idea! Also, it wouldn’t hurt if you put a little bit more meat on the subs but it’s OK I’m not complaining. I really had a good experience !
- CGCaroline GoliberOct 28, 20255.0Every employee I have ever interacted with at this location had been beyond nice and helpful. Kindness is seems to be in short supply lately and it’s just so nice to see.
- WDWilliam DaltonOct 8, 20252.0Ordered the small Philly cheese steak sub, it felt and tasted like I just ate a piece of bread. There was no meat in my sub. Left and got a sub from wegmans which was great. Extremely disappointed with this place. It used to be great. Won't be back.
Frequently Asked Questions About DiBella's Subs
What is DiBella's Subs known for?
DiBella's Subs aims to make the best sub sandwich you've ever had!
Where is DiBella's Subs located?
DiBella's Subs is located at 1876 East Avenue, Rochester, NY 14610, USA.
What are the typical business hours for DiBella's Subs?
DiBella's Subs is open Monday to Thursday and Sunday from 10 AM to 9 PM, Friday and Saturday from 10 AM to 10 PM, with slightly different hours on Sunday starting at 11 AM and early closing on some holidays.
Is DiBella's Subs open on holidays?
DiBella's Subs is closed on Thanksgiving (Nov 27) and Christmas Day (Dec 25). It has reduced hours on Christmas Eve (10 AM to 5 PM), New Year's Eve (10 AM to 7 PM), and New Year's Day (11 AM to 9 PM).
How can I view DiBella's Subs menu and place an order online?
You can view the menu at https://www.dibellas.com/menu and place orders online at https://order.dibellas.com/.
How can I contact DiBella's Subs?
You can call DiBella's Subs at +1 585-473-1118 for inquiries or orders.
What social media platforms is DiBella's Subs active on?
DiBella's Subs is active on LinkedIn, TikTok (@dibellassubs), Facebook, and Instagram (@dibellassubs).
What nearby places can I visit after enjoying a sub at DiBella's Subs?
After your visit, you might check out nearby spots like Perri's Pizzeria Pub for pizza and drinks, Canaltown Coffee Roasters for coffee and cafe ambiance, or the Record Archive Backroom Lounge for live music.
Are there convenient transportation options near DiBella's Subs?
Yes, Winton (RIRTR station) train station is nearby, making it easy to reach DiBella's Subs by public transit.
Where can I find additional services or amenities near DiBella's Subs?
Nearby amenities include ATM services at LibertyX Bitcoin ATM and M&T Bank, car wash options like Royal Car Wash, GO Car Wash, and Buckman's Car Wash, as well as various restaurants like Wendy's and Godfathers Pizza for alternative dining.