Customers consistently praised the deliciousness and freshness of the subs, with many highlighting the quality of the bread and ingredients.
Service
While many reviews noted friendly and helpful staff, there were also complaints about inconsistent service and management issues.
Ordering Experience
Several customers expressed frustration with the new online ordering system, describing it as difficult to use and less efficient than the previous version.
Atmosphere
The atmosphere was generally described as inviting and reminiscent of an Italian deli, although some customers missed the ability to watch their sandwiches being made.
Value
Opinions on value were mixed; while some found the portions generous and prices reasonable, others felt the cost was high for the quality received.
BD
Briana Davis
Jan 5, 2026
5.0
This is the best location I've been to. Clean, friendly staff, great decorum, and great service. Most definitely will be coming to this location more often!
JC
Jennifer Cammarata
Dec 31, 2025
5.0
The DiBella's in Henrietta has the absolute best subs and Mac salad. The space is very open and pristine. I highly recommend trying the Dagwood sub if you like corned beef.
PP
Paul
Dec 21, 2025
5.0
The limited edition chicken cordon bleu sub is excellent and would be my new go-to sub if it stays on the menu. This needs to be made a permanent item.
Don’t bother going to another location, I’ll go out of my way to go to this one if possible.
TD
tameka dingle
Dec 18, 2025
5.0
Food was great. Service was fast. Everyone kind. Cashier helped me with my App
PF
patricia fose
Dec 9, 2025
5.0
We ordered multiple sub trays for our event. Everything about the process was absolutely seamless. The manager sat with us to plan and order from the extensive menu. Pick up was easy as the order was ready and staff was expecting us. No waiting to obtain the order. The food was delicious. The variety of rolls and their freshness was superb! The cookies were a hit - none left at the end of the night! I would unequivocally order from DiBellas and, without reserve recommend them for catering your next event.
Frequently Asked Questions About DiBella's Italian Market
What type of food is served at DiBella's Italian Market?
DiBella's Italian Market serves sub sandwiches and is known for making some of the best sub sandwiches you've ever had.
Where is DiBella's Italian Market located?
DiBella's Italian Market is located at 620 Jefferson Road, Rochester, NY 14623, USA.
What are the regular opening hours of DiBella's Italian Market?
DiBella's Italian Market is open Monday to Wednesday from 10:00 to 20:00, Thursday to Saturday from 10:00 to 21:00, and Sunday from 11:00 to 19:00.
Are there any special holiday hours at DiBella's Italian Market?
Yes, for example, DiBella's is closed on November 27, 2025 and December 25, 2025; open with reduced hours on December 24, 2025 (10:00-17:00); and open from 10:00 to 19:00 on December 31, 2025.
How can I place an order online for DiBella's Italian Market?
You can place an order online at https://order.dibellas.com/.
Does DiBella's Italian Market have social media profiles?
Yes, you can find them on Facebook at https://www.facebook.com/DiBellasSubs, on Instagram at @dibellassubs, and on TikTok at https://www.tiktok.com/@dibellassubs.
What nearby shopping centers are close to DiBella's Italian Market?
Market Square Plaza and Market Square Henrietta, both shopping centers, are nearby and offer additional shopping opportunities before or after your visit.
Are there other dining options near DiBella's Italian Market?
Yes, nearby restaurants include Sushi Master (Japanese cuisine), Chipotle Mexican Grill (Mexican fast food), Great Northern Pizza Kitchen (pizza), Cold Stone Creamery (ice cream shop), and TCBY Jefferson Road (frozen yogurt and smoothie bar).
What other services or stores are nearby DiBella's Italian Market?
Nearby, you can find AT&T mobile phone stores, Great Clips hair salon, Eyemart Express optometrist, Party City party supply store, and GO Car Wash automotive services.
How can I contact DiBella's Italian Market for inquiries?
You can reach DiBella's Italian Market by phone at +1 585-475-1831.