McDonald's

3.6
787 reviews
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Business Details

3232 Orchard Park Rd, Orchard Park, NY
14127, United States
(716) 675-0352
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3232 Orchard Park Rd, Orchard Park, NY
14127, United States

Hours

Reviews

3.6
787 reviews
5 stars
275
4 stars
175
3 stars
165
2 stars
65
1 star
107

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple reviews highlighted poor customer service, including rude staff and long wait times.

Food Quality

Customers reported inconsistent food quality, with some receiving cold or poorly prepared items.

Cleanliness

Several customers praised the cleanliness of the location, noting it as one of the cleanest McDonald's they have visited.

Order Accuracy

There were frequent complaints about incorrect or incomplete orders, indicating a need for improvement in order accuracy.

Positive Experiences

Despite the issues, some customers had positive experiences with friendly staff and quick service.
  • CB
    Corinne Brady
    Jan 1, 2026
    5.0
    Food was ready quickly and everything made correctlybas requested!
  • GG
    googlhejm
    Dec 5, 2025
    1.0
    Food is okay but the service is terrible. Waited in line for 20 minutes only to get attitude from some little girl. Usually when I come through I am greeted with a smile from majority of the staff that run window. but the blonde taking cash in the back is the rudest and makes you feel like an intruder. The last thing anyone wants when trying to get food. I don’t need some 16 year old girl boosting her own ego while working a fast food job. Just a tip for this mcdonald’s to train their staff better and teach them to be nice to the customer. After all it is their job
  • GR
    GENE Rivera
    Nov 20, 2025
    5.0
    Very clean and very friendly staff,food came out quick and hot,and food was good no complaints at all about this place
  • SH
    Samuel Hore
    Nov 8, 2025
    1.0
    Order at 10:25 on app (everything available) at drive through window at 10:28, order confirmed, at payment window (10:31) manager says they can’t make breakfast food and could make me lunch substitutes instead. I left instantly and canceled order on app. Magical breakfast Barrier. Complain to corporate to fix the app so unavailable food isn’t available in app or make the food that comes in the order it’s not rocket science. Won’t be back and although I may be ashamed at how much I eat McDonald’s, I would go to this location TOO often.
  • ZD
    Zay Donald
    Nov 5, 2025
    2.0
    Need more staff I feel bad that some of the workers have to deal with busy lines and less staff
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Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Orchard Park, NY?

McDonald's Orchard Park location is open daily from 6:00 AM to midnight.

When is McDonald's delivery service available during the week?

Delivery is available Monday through Thursday from 5:00 AM to midnight, Friday from 5:00 AM to 4:00 AM Saturday, Saturday 4:01 AM to 4:00 AM Sunday, and Sunday from 4:01 AM to midnight.