McDonald's

3.3
2464 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
8320 Niagara Falls Blvd, Niagara Falls, NY
14304, United States

Hours

Reviews

3.3
2,464 reviews
5 stars
765
4 stars
468
3 stars
443
2 stars
236
1 star
552

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, rude staff, and incorrect orders.

Food Quality

Many reviews mentioned issues with food quality, such as cold or poorly prepared items, and incorrect orders.

Staff Attitude

Numerous customers noted negative interactions with staff, describing them as rude or unhelpful.

Cleanliness

Several reviews highlighted unsanitary conditions in the restaurant, including dirty bathrooms and unclean dining areas.

Order Accuracy

A significant number of customers experienced problems with order accuracy, often receiving incorrect items or missing items altogether.
  • SZ
    Sara Zielinski
    1 day ago
    3.0
    This is one of the worst McDonalds I have ever been to. This place probably needs a complete overhaul. The whole place seems extremely disorganized. Plan on waiting 20-30 minutes or more for a single order. They definitely prioritize the drive thru so if you are placing an order in restaurant you will be waiting, and waiting, and waiting. This was on multiple locations. I waited about 20 minutes for an apple pie. I have been to other locations, and I haven't had issues like at this one. It would be faster for me to drive to another location and get my food then drive home then it would be for me to wait for food here. Something here needs to give.
  • MB
    Marie Broniszewski
    Nov 10, 2025
    2.0
    About 10 employees and no one taking orders, very slow and don’t know how to work the register 🤔😡 got my order wrong and had to get someone to help her.
  • PM
    Paul Marra
    Nov 9, 2025
    1.0
    Dirty and slow! They only care about drive thru. Literally waited 25 minutes in restaurant for 2 egg McMuffin and a McGriddle. They sent the wrong food twice. Gross floors are so slippery and dirty it’s like eating in a public bathroom.
  • LZ
    Lisa Z13
    Nov 9, 2025
    1.0
    This is the most disgusting food I’ve ever eaten. Three times I’ve eaten here twice in the last week and it tastes like vomit. I couldn’t finish my food, the fries are cold, the burgers are cold the breakfast steak sandwich doesn’t even fill the bun half way , the burgers litterally taste like vomit as well as the steak bagel . Save your money I am calling the health dept. I’ll be returning this disgusting mess o thought maybe breakfast would be better.
  • PR
    Patrick R
    Nov 5, 2025
    2.0
    Went here to grab food for me and my friends. Ordered for 3 people. 1 Double Quarter w/cheese and 2 Big Mac meals. Took forever to order. When I got the order, I didn't check it, my bad, but when I did, holy crap. There were half filled boxes of fries, and the burgers were a complete mess, as if they were just thrown together. They should take better care of what and how they handle orders. Probably won't go back to this location if ever in the area again.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 8320 Niagara Falls Blvd?

McDonald's at 8320 Niagara Falls Blvd is open 24 hours a day, every day of the week.

Does this McDonald's location offer delivery services?

Yes, this McDonald's offers delivery services 24/7, including same-day and no-contact delivery.