McDonald's

3.0
2920 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1726 Pine Ave, Niagara Falls, NY
14301, United States

Hours

Reviews

3.0
2,920 reviews
5 stars
783
4 stars
448
3 stars
524
2 stars
316
1 star
849

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, often waiting 30 minutes or more for their orders.

Customer Service

Many reviews highlighted rude and dismissive staff, with complaints about poor customer interaction and lack of assistance.

Cleanliness

Numerous customers noted unsanitary conditions, including dirty restrooms and unclean dining areas.

Order Accuracy

Frequent issues with incorrect orders and missing items were reported, leading to customer dissatisfaction.

Food Quality

Several reviews mentioned that the food was served cold, stale, or improperly prepared, contributing to a negative dining experience.
  • DH
    Damian Hawkins
    4 days ago
    1.0
    Worst McDonald’s I’ve ever been too. Homeless men camping out at the speaker. Workers don’t speak English. And the ones that do, don’t care what so ever. Forgot everything and have us the wrong food.
  • DA
    Déh Alves
    Jan 4, 2026
    4.0
    Apesar das avaliações ruins fomos até esse lugar, e nos surpreendemos, pedimos rápido e pegamos rápido, os lanches estavam bons, nada do que reclamar.
  • AT
    Autumn Thurston
    Jan 3, 2026
    1.0
    I ordered through the app for pickup via drive thru. We sat waiting for five minutes at the intercom thing. Nothing. No "Please Wait" or anything. Absolute silence. We tried pulling up, there was a car at the window. Waited behind it for 10+ minutes, a car that was there before us waited even longer and had to back out. We also ended up having to do the same. I was under the impression that when there's a wait, cars are supposed to pull around but apparently not??? Now I'm stuck waiting 7 days for a refund after spending the little money I had. All I wanted to do was get my brother breakfast before he left back to Georgia, and all I have to show for it is no food and being twenty dollars broker.
  • KH
    Kierstyn Hershberger
    Dec 21, 2025
    1.0
    Stuck in the drive thru for 30 minutes for a simple order. Ridiculous
  • NU
    Nautica Ubiles
    Dec 16, 2025
    1.0
    If you don’t have at least 45 minutes to spare in the drive thru don’t do. Very very very slow service

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 1726 Pine Ave, Niagara Falls, NY?

McDonald's at 1726 Pine Ave is open 24 hours every day of the week.

Does this McDonald's location offer delivery services?

Yes, this McDonald's offers delivery services 24/7 with options like curbside pickup, same day delivery, and no-contact delivery.