The Palm – New York

Reviews

• FA

  Frux Adinfinitum

  2 days ago
  2.0
  SUPER DISAPPOINTED in the food & service…I was sooo excited to come here. Server rushed us to order…mixed up steak preferences..kept forgetting one thing or another…all around not a good waiter. Food was bleh. Risotto was dry. Fries had no seasoning. Au gratin potatoes needed more cheese. At the end, the bus boy (Spanish man) rushed to clean up, and didn’t let is wrap up our mediocre meal with a good conversation. Overall, A WASTE OF OUR TIME & MONEY…wr will NEVER COME HERE AGAIN
• BB

  Beth Van Blarcom

  4 days ago
  5.0
  We rolled up to the palm after being denied service at Lily's Victorian due to accessibility accommodations which have previously been arranged, but we're ignored. The palm was very gracious and showed the utmost professionalism. The host is asked if I was able or wish to transfer from my wheelchair to a table chair. They had an empty private room that was in line of sight to our table and offered to store my wheelchair in there. The waiter, Lewis, was fantastic. Food was top-notch. Service was impeccable. We had an amazing evening. Thank you to the staff of the palm for saving a mother-daughter birthday celebration day in New York City.
• DO

  Dr. Cassander Titley-O'Neal (Sandy O'Neal)

  6 days ago
  5.0
  I had an EXCELLENT birthday dinner at The Palm while in New York. I had the soup of the day which was a tomato 🍅 soup (not pictured). For my main I had a rib eye steak with grilled asparagus and creamed corn which was to die for!!!!! Good to the last drop. For desert, a layered chocolate cake which was also a very nice. A little pricy I was told but it was worth it and I enjoyed 😉 every bit of it. The walls have lots of character!
• SK

  Sophia Kho

  Nov 16, 2025
  2.0
  Food was not a 4.3 at all! Lobster bisque, lobster was shredded quarter size and the bisque was thick. Shrimp parm with Pasta: pasta sauce was so horrible as if they dumped the diced tomato from the can and didn’t add any other condiments to it. Def no al-Dante either. The wedge salad had premix dressing way too much of it. Tiny thin steak over some kind of rice-size for a kid no presentation at all. Vodka Penn was like it was premade and had no personality at all. My friend barely ate his chicken parm either and didn’t even want to take it to go either. He normally always takes his left over to go. Only thing decent was the zeppelin doughnuts. We chose this restaurant before wicked show but if you are a foodie, not recommanding this place unless we just went too early on a sat. 12:30 seating. The 2 star is for decent service. We bumped to our friends who had an important client and they always left a lot of unfinished food as well. Too bad $350 bill and left hungry and left all the unconsumed food behind
• OL

  Olivia Lau

  Oct 27, 2025
  2.0
  Our party of 6 was seated at a large round table in the main dining room. Our main server was nice and friendly enough. However, one of the other waiters who helped deliver food to our table was incredibly rude and condescending. We all ordered individual first courses and then a couple of items from the cold bar. Five of our individual appetizers were brought to the table, all except for my husband's. He sat there with an empty place setting for 15-20 minutes while the rest of us ate our food. His first course was instead served with the cold bar plates, after the rest of us had all finished our appetizers. When his food was finally delivered to our table, I remarked that it should have been brought out with the rest of the individual first courses. Instead of being apologetic or trying to ease the situation, one of the waiters quipped that they "don't want to overload the table", which, mind you, is already very large and spacious, even for 6 people. Then he turned to me (the only Person of Color at the table) and sneered, "Do you need a share plate?" I declined, of course, because I wasn't intending to share my husband's first course when I had already eaten mine! The waitstaff should have checked if my husband wanted his individual first course delivered with everyone else's. We would have thought that anyone with common sense would see that no one wants to sit at a table with no food for 15-20 minutes watching everyone else eat their appetizers! And this specific waiter clearly needs some re-training in customer service!

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