Business Details
About
Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food RestaurantBar
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
4.2
1,831 reviews
5 stars
1,244
4 stars
223
3 stars
108
2 stars
85
1 star
171
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported rude staff, slow service, and incorrect orders, indicating a consistent problem with service quality.
Food Quality
While some customers enjoyed the food, others found it mediocre or poorly prepared, with complaints about overcooked items and incorrect orders.
Cleanliness
Several reviews mentioned unsanitary conditions, particularly regarding the bathrooms, which detracted from the overall experience.
Staffing Problems
Numerous reviews highlighted that the location is often understaffed, leading to long wait times and overwhelmed employees.
- JGJuliette GrcJan 1, 20262.0Bon burger et frites Restaurant très sale !!!! 🤢 Des déchets partout !!! Poubelles pleines à rabord ! La femme de ménage passe la serpillière sur les déchets au sol ! Incompréhensible ! Les déchets se prennent dans la serpillière ! Pas de service à table même si il est possible de cliquer pour l'avoir, en commandant à la borne... moi qui est laissé un tirs pour ça, je n'aurais pas dû... Assez longue attente pour peu de clients...
- MRMaggie RamosDec 31, 20253.0It's okay. The day we went, seats were not enough for the touristy area. They said the bathroom was out of order which was crazy since the place was so busy. In the city the only available bathroom is if you pay a restaurant or in the occasional store. The food was okay. It was warm when we got it. My fries were cold and over seasoned and the cheese wasn't melted on them. Maybe it was an off day. We love Smash Burger, today was just a miss.
- SHSandra HouserDec 26, 20255.0We stopped in for a quick lunch before making our way to our show. Very good counter staff. We love they bring your food to you in the 2nd floor seating area. We make this stop before we race to our matinee shows from Penn Station. Always a solid stop.
- MGMadison GainesDec 26, 20251.0Young girl cashier is definitely shady. Kiosk offers meals but when we ordered with her everything has to be separate. Also wouldn’t let me add anything onto any burger and used her calculator on her phone to tell me my total and could only pay cash at the register with her and also gave me no receipt. Looks to me like she’s pocketing money. Get your workers
- BLBarbara Viel LeonDec 20, 20251.0En este lugar las trabajadoras te cierran el baño para que no lo puedas usar, acabo de gastar 37 dolares y me negaron el acceso al baño, es entendible que lo cierren para las personas que no consumen pero no pueden negarlo a todo el público, deben asegurarse de las personas que tienen trabajando ahí y atendiendo al público, ya que a mi esposo lo atendió una señora súper mal educada que le gritó en mala forma que el baño no se podía usar porque estaba roto cosa que es mentira porque es imposible que ellos trabajen y no tengan un baño para usar, ahora posteare tu foto para que todos te conozcan por gritona e indeseable
Frequently Asked Questions About Smashburger
What type of food does Smashburger serve?
Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
What are the operating hours of Smashburger?
Smashburger is open daily from 10:30 AM to midnight.
Does Smashburger offer delivery and takeout services?
Yes, Smashburger offers both delivery and takeout services with order ahead and pay options available through their website and app.
Is Smashburger wheelchair accessible?
Yes, Smashburger has wheelchair accessible entrances, seating, parking, and restrooms.
Does Smashburger serve alcoholic beverages?
Yes, Smashburger has a bar onsite and serves beer, wine, and cocktails.
Is there a children's menu available at Smashburger?
Yes, Smashburger offers a children's menu and welcomes families including children.
Can I order Smashburger through a mobile app?
Yes, you can order Smashburger via their official app available on the Apple App Store.
What nearby entertainment options are close to Smashburger?
Nearby entertainment options include Mohabbat Tum Sa Nafrat Hai, a dance club, and Hakkasan Nightclub at MGM, which also features a cinema.
Where is the closest transit station to Smashburger?
The NJ Transit - Penn Station is nearby, making it convenient to access Smashburger via public transportation.
Are there nearby places to grab coffee or a light meal around Smashburger?
Yes, Starbucks and The Juice Shop, both offering coffee and light food options, are located close to Smashburger.