Smashburger

Reviews

• JI

  Jessica Ibarra

  1 day ago
  1.0
  This was a terrible ending to a great day. We arrived at the restaurant at 10:40pm after our musical ended. The restaurant closed at 12:00am so we assumed more than an hour would be acceptable time to eat there. The employees literally stared at us for 15min, my guess was hoping we would leave. One employee walked back and forth to the register then finally stood at the register and stared blankly at us for at least 2 minutes before saying “are you going to order anything?” We ordered our food and waited, while waiting the same employee closed the dining area while people were still upstairs. I asked if dine in had closed and she mumbled at me. When we finally got our food she came and opened the dining area and told us we could eat upstairs, promptly closing the dining area behind us. In the dining area we realized they didn’t give us our French fries, so we had to go back downstairs, around the barricades to get our fries. Upon eating our burgers we realized the avocado that we paid extra for, was missing. The same employee was upstairs for whatever reason, and said that she would bring us the avocado. She never did, we ate our food and gave up on the avocado. We realized later what she was doing. She had taken away the trash cans and left a trash bag in a corner on the floor. I had to touch the trash bag to throw the trash away, and couldn’t wash my hands because they locked the bathroom. Before leaving I asked for a refund of my avocado, another employee challenged due to the food being gone, luckily the employee who was supposed to bring the food admitted she forgot. Upon, leaving we saw other patrons eating their food standing in the lobby, like because the dining area was now “closed.” There was also a pile of swept up trash on the floor.
• JN

  jay niz

  Jan 5, 2026
  2.0
  The smashburger by the port authority was trash. My order in general was over cooked the drink tasted like nasty and I believe it would have been better is they had enough staffing to manage the establishment. Although I didn't like this establishment as much, but the other one by I believe 57 and Lexington was definitely a much better experience compared the other one. The food and definitely the drinks was on point
• DH

  David Hanks

  Jan 4, 2026
  1.0
  Customer service at this store is very minimal. I was in the middle of giving my order to the cashier and I was rudely interrupted as she told me to hang on and she walked off and the staff was arguing. After 10 minutes of me waiting for her to come back I left along with several other customers.
• IS

  Indu S

  Jan 1, 2026
  5.0
  Delicious burgers man. We got the crispy chicken variation for the spicy jalapeño and black bean for the truffle mushroom, both were delicious. Chicken was crispy, burgers were saucy and juicy, with enough melted cheese and condiments. 5 stars. 4 stars for the service since we did have to wait for 15 mins. But alls good!
• RP

  Radivoje Petrov

  Dec 21, 2025
  1.0
  Leider war es sehr schmutzig im Restaurant. Die Pommes waren voll mit fett. Da lag ein Man auf der bank halb nackt und keiner der Angestellten hat was unternommen. Der Mitarbeiter aus der Küche hat sich eine halbe Stunde auf der Toilette eingeschlossen und hatte somit die einzige Toilette für die Zeit blockiert. Ich würde das Restaurant auf keinen Fall empfehlen.

Frequently Asked Questions About Smashburger