Melt Shop

4.3
1300 reviews

About

RestaurantMelt Shop
Crispy Chicken Sandwiches. Chicken Tenders. Wings. Salads. Melted Sandwiches. Mac & Cheese. Cheeseburgers. Tots. Fries. Milkshakes.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Melt Shop
135 W. 50th St., New York, NY
10019, United States

Hours

Reviews

4.3
1,300 reviews
5 stars
757
4 stars
327
3 stars
105
2 stars
48
1 star
63

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality, with some praising specific items like the grilled cheese and chicken sandwiches, while others reported cold or poorly prepared meals.

Service Issues

Numerous complaints about rude or unprofessional staff, long wait times, and incorrect orders, leading to a negative customer experience.

Cleanliness

Concerns about cleanliness, particularly in the dining area and bathrooms, with some customers noting dirty tables and unsanitary conditions.

Value for Money

Customers expressed mixed feelings about pricing, with some finding it reasonable for NYC, while others felt the food did not justify the cost.

Positive Experiences

Despite the negatives, several customers highlighted friendly staff and enjoyable meals, indicating that there are positive experiences to be had.
  • DD
    DYRA
    Dec 31, 2025
    2.0
    Ofrecen afuera y en su menú digital un sandwich de brisket que no venden, supuestamente no hay pero para tenerlo publicado por todo lado es mala publicidad. Tocó comer pan con huevo
  • JJ
    Joseph
    Dec 23, 2025
    1.0
    This place was awful. I wanted to like this place. When ordering I asked staff if it was gluten free and they confirmed it was was. When I got it it was a breaded chicken and I said I can’t eat this I am gluten free(allergy) he scoffed at me and said you put two chicken but I confirmed with staff prior anyways they made it again and they put chili peppers and jalapeños instead of pickles. Would not recommend if you are celiac and worried about cross contamination and also just in general. HORRIBLE PLACE
  • PA
    Parissa Azarvand
    Dec 21, 2025
    4.0
    Good stop for food away from the chaos of Times Square. Wish the portions were a little bigger for the Mac and cheese for the price. Overall happy with our meal.
  • CL
    Clientes Locales
    Dec 18, 2025
    1.0
    Thursday December 18, 2025 - 10:30 pm JFK Terminal 4 -Melt Shop Worse Manager! I placed the order for a cheeseburger and after a few minutes they told me that they ran out of burger meet, I requested my money back and the manager turned nasty about it.
  • JG
    Juanita G
    Nov 14, 2025
    3.0
    Hello My foodies! I am spending the weekend in NY and stopped by here because we were hungry and it was close by. Well it's definitely a place to go if your hungry, but I wouldn't say it's the best tasting. The burger I got wasn't bad, but it was messy and little greasy. It was ok. The cheese fries unfortunately were cold so the taste was not good. The strawberry drink however was pretty good. Best part of a quick meal. I would only recommend if there is nothing else around and your super hungry! However the service was fine and they were cleaning during our meal so they try to keep it clean.

Frequently Asked Questions About Melt Shop

What kind of food does Melt Shop offer?

Melt Shop offers crispy chicken sandwiches, chicken tenders, wings, salads, melted sandwiches, mac & cheese, cheeseburgers, tots, fries, and milkshakes.

What are Melt Shop's hours of operation?

Melt Shop is open Monday through Friday from 7:00 AM to 9:00 PM, and on Saturday and Sunday from 10:30 AM to 9:00 PM.