Melt Shop

4.3
1294 reviews
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Business Details

135 W. 50th St., New York, NY
10019, United States
(212) 974-3423
http://order.meltshop.com
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About

Restaurant
Crispy Chicken Sandwiches. Chicken Tenders. Wings. Salads. Melted Sandwiches. Mac & Cheese. Cheeseburgers. Tots. Fries. Milkshakes.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Melt Shop
135 W. 50th St., New York, NY
10019, United States

Hours

Reviews

4.3
1,294 reviews
5 stars
755
4 stars
326
3 stars
105
2 stars
47
1 star
61

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers praised the deliciousness of various menu items, particularly the grilled cheese, burgers, and mac and cheese, while some found certain dishes overly greasy or lacking flavor.

Service

Feedback on service was mixed; many highlighted friendly and attentive staff, while others reported rude interactions and poor service during busy times.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the bathrooms and food packaging, with some customers reporting unsanitary conditions.

Value for Money

Opinions on pricing varied; some felt the food was reasonably priced for NYC, while others considered it overpriced for the quality received.

Atmosphere

The atmosphere was described as busy and sometimes noisy, which detracted from the dining experience for some customers.
  • JJ
    J J
    3 days ago
    5.0
    They had gluten free bread option. I got that with grilled chicken bacon spicy melt and plain fries.
  • JG
    Juanita G
    Nov 14, 2025
    3.0
    Hello My foodies! I am spending the weekend in NY and stopped by here because we were hungry and it was close by. Well it's definitely a place to go if your hungry, but I wouldn't say it's the best tasting. The burger I got wasn't bad, but it was messy and little greasy. It was ok. The cheese fries unfortunately were cold so the taste was not good. The strawberry drink however was pretty good. Best part of a quick meal. I would only recommend if there is nothing else around and your super hungry! However the service was fine and they were cleaning during our meal so they try to keep it clean.
  • KK
    Kevonart
    Nov 12, 2025
    5.0
    Deliciously good food. They closed a lot of locations but thankfully this one is open still.
  • BM
    Ben Moore
    Nov 2, 2025
    5.0
    Great food and the workers were very nice and attentive. Very much enjoyed and would recommend.
  • JU
    Jair Atusparia Urbina
    Oct 31, 2025
    1.0
    Food is pre cooked and when i got my smokin brisket bun it was frozen inside. They also didnt added the extra guacamole i bought, so i had to wait additional time to have it re-done. Tables were dirty and there was a group of customers that were going behind the counter as they looked friends of the staff (?) Customer service none existent, but not because of their lack of, more of being short staffed. Definitely the idea and menu looks tasty, but really needs to be improved 2/10
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Frequently Asked Questions About Melt Shop

What kind of food does Melt Shop offer?

Melt Shop offers crispy chicken sandwiches, chicken tenders, wings, salads, melted sandwiches, mac & cheese, cheeseburgers, tots, fries, and milkshakes.

What are Melt Shop's hours of operation?

Melt Shop is open Monday through Friday from 7:00 AM to 9:00 PM, and on Saturday and Sunday from 10:30 AM to 9:00 PM.