Business Details
About
Ethiopian Restaurant
Location
Hours
Reviews
4.5
708 reviews
5 stars
502
4 stars
119
3 stars
44
2 stars
23
1 star
20
What are people saying?
AI-generated from recent customer reviews
Service Speed
Many customers expressed frustration with slow service and long wait times for food.
Food Quality
While some diners praised the delicious and authentic Ethiopian food, others criticized it for being bland or not meeting expectations.
Portion Sizes
Several reviews mentioned that portion sizes have decreased, leading to perceptions of poor value for money.
Ambiance
The restaurant's atmosphere received positive remarks for being cozy and inviting, contributing to a pleasant dining experience.
Staff Attitude
Most customers appreciated the friendly and accommodating nature of the staff, although some noted inconsistencies in service.
- DLDanny LiangOct 19, 20251.0We went there Sunday night, waited for a whole hour for our food but nothing came. The servers were chilling there and just chatting. I am super disappointed, never come to this restaurant.
- ETElyab TilahunOct 19, 20251.0This is the most unprofessional and undignified establishment I have ever come across. They have the least cooperative call operator, a shady web service, and a total rip off. I ordered through their website which uses Uber Eats and after they deducted from my account, the food never arrived. When I called the place, they were unhinged by this and made no effort to correct their mistake. Oh and I never got refunded
- ABAna ButlerOct 17, 20255.0Lunch rush extends well into afternoon at this busy eatery. I was especially impressed with their dessert quality. Employees notice subtle customer signals. Massawa impresses with its thoughtful little extras. Strong backing for this place.
- NWN weathersOct 12, 20254.0I came here for a Sunday night, dinner and really enjoyed the food. For our first experience of Ethiopian food, I enjoyed the flavors of my salmon dish and the red lentils. Ingera bread was tasty and something different. The Samusa was really good, but I did not care for the sauces. My Agave ginger lemonade drink was ok.
- ZKZofii KaczmarekOct 11, 20253.0I did not have a good experience with ordering for delivery (through Uber eats). The food did not match what we ordered (they replaced duba with veg sampler). The food came 15 minutes later than estimated (~55min from order to delivery). And the portions are not worth the $26 per dish. (I'm assuming the portions are larger when you eat there.) The food was tasty enough.
Frequently Asked Questions About Massawa
What are the regular opening hours for Massawa?
Massawa is open every day from 11:30 AM to 10:00 PM.
Does Massawa offer delivery and in-store pickup services?
Yes, Massawa provides both in-store pickup and delivery services.
Is Massawa open on Christmas Day?
No, Massawa is closed on December 25th every year.
What is the address and contact number for Massawa?
Massawa is located at 1239 Amsterdam Ave, New York, NY 10027. The main phone number is +1 212-663-0505.
Where can I view the menu or place an order online for Massawa?
You can view the menu and place orders online at https://massawanyc.com/menu.
What cuisine and special dietary options does Massawa offer?
Massawa offers Ethiopian and Eritrean cuisine with options suitable for vegans, vegetarians, halal diets, and gluten-free preferences.
What is the price range at Massawa?
Massawa falls within the moderate price range level two.
Which nearby spa and salon can I visit before or after dining at Massawa?
You can visit Revive Spa & Salon or Eden Salon & Spa, both located near Massawa, for relaxation and beauty treatments.
Are there nearby accommodation options around Massawa for visitors?
Yes, nearby accommodations include Plimpton Hall and Whittier Hall, convenient for guests visiting Massawa.
What other dining options are available near Massawa?
Nearby dining options include Ajanta (Indian), Panini D'Parma (Italian), Empire Szechuan Garden (Chinese), Flat Top (American), and Sweet Vegan Chocolates (Vegetarian and Chocolatier).