Business Details
About
Cupcake Shop
Location
Magnolia Bakery - Moynihan Train Hall
383 8th Avenue, New York, NY
10001, United States
Hours
Reviews
4.1
452 reviews
5 stars
276
4 stars
62
3 stars
35
2 stars
24
1 star
55
What are people saying?
AI-generated from recent customer reviews
Banana Pudding
The banana pudding is highly praised, with many customers calling it the best they've ever had, though some noted inconsistencies in banana content.
Customer Service
Numerous reviews highlight poor customer service, including rude staff and unprofessional behavior, leading to a disappointing experience for many.
Product Quality
While some baked goods are enjoyed, there are frequent complaints about the quality of other items, such as dry cakes and inconsistent flavors.
Location Convenience
The bakery's location in Penn Station is seen as convenient for travelers, but the lack of seating and long lines can detract from the experience.
Pricing
Customers find the prices to be on the higher side, especially given the quality inconsistencies noted in various products.
- ASAalysha SochaNov 15, 20255.0The Apple Pudding is absolutely out of this world!
- CWChristopher WilliamsNov 15, 20251.0I went to Magnolia today around 12:21 PM to buy a slice of cake. The cashier, T’Shaya W., was extremely rude and unprofessional. She did not even greet me when I approached the register, and when I asked for my receipt, she literally threw it at me, which is completely unacceptable. Magnolia really needs to look into who they hired, because this behavior was unacceptable. People with this type of behavior should not even have this job. If you don’t like serving people of a certain race, you should not be working here. I also blame Magnolia for allowing this type of behavior at their establishment. She was discriminating against me, which is completely unacceptable. I called the store to speak with a manager, but was told no manager was available. I was then transferred to a supervisor, who unfortunately did not seem interested in hearing my complaint or addressing the situation. This level of customer service is disappointing and uncalled for. I come to this location often and have never experienced anything like this until today. Because of this experience, I will not be returning.
- SASabahat AliNov 14, 20255.0We have heard of magnolia bakery, almost synonymously with Madison Square Garden, Manhattan, upper east side, times square, and Grand Central Park. And so I have to concede that I had put this off almost because I had prematurely, relegated it to one of those overrated places that were once great, but could not have possibly maintained their excellence. BOY was I wrong. The ladies who are working at this location were so overwhelmingly, kind and welcoming, and so passionate about what they were doing that I couldn’t help but smile. I asked what they would recommend and they got me really excited about so many items that became difficult to choose. And I actually really enjoyed that. But that means that since they had gotten me excited, I was now expecting something truly great. So we ordered one slice of cake, they world, famous banana pudding, their seasonal apple pudding, the seasonal pumpkin spice cheesecake, and they lime meringue tart. The execution on every single one of these items was genuinely phenomenal. I personally didn’t like the flavour of the apple one, but what I cannot fault it on is the execution. These guys have baking breading caking icing the whole shabang down to a science. I was really shocked to learn that magnolia bakery is not just something that was once iconic. It still is.
- ACAnnette ChoyNov 3, 20251.0Rude staff and also they do not honor any promotions from the official Magnolia instagram staff.
- EDErik DyeOct 23, 20255.0At 9:20pm/10/23 , You had a very rude cashier who was very aggressive and over talking people ordering. As a restaurant manager, i understand wanting to go home at the end of the shift, but also got to remember to treat others how you would want to be treated
Frequently Asked Questions About Magnolia Bakery - Moynihan Train Hall
What are the operating hours of Magnolia Bakery - Moynihan Train Hall?
Magnolia Bakery - Moynihan Train Hall is open from 7:00 AM to 9:00 PM on Monday, Tuesday, Saturday, and Sunday; and from 7:00 AM to 9:30 PM on Wednesday, Thursday, and Friday.
Where is Magnolia Bakery - Moynihan Train Hall located?
It is located at 383 8th Avenue, New York, NY 10001, United States.
What type of business is Magnolia Bakery - Moynihan Train Hall?
It is a cupcake shop.
How can I contact Magnolia Bakery - Moynihan Train Hall by phone?
You can call them at +1 646-908-3500.
Does Magnolia Bakery - Moynihan Train Hall have a website?
Yes, their website is http://magnoliabakery.com/.
Which train stations are near Magnolia Bakery - Moynihan Train Hall?
Moynihan Train Hall and Moynihan Station are nearby train stations, making it convenient for travelers to visit the bakery.
Are there other food options near Magnolia Bakery - Moynihan Train Hall?
Yes, nearby you can find Yono Sushi, Pressed Juicery, Chopt Creative Salad Co., Davey’s Ice Cream, Maman café, Cha Cha Matcha, and The Irish Exit among others.
What amenities for travelers are close to Magnolia Bakery - Moynihan Train Hall?
Close amenities include the Amtrak Metropolitan Lounge and Moynihan Train Hall at Penn Station, which may enhance the convenience for visitors traveling by train.
Can I visit other shops or entertainment venues near Magnolia Bakery - Moynihan Train Hall?
Yes, nearby are places like Skylight Studios and Skylight at Moynihan Station for arts and events, as well as the NYC Flea Market for shopping and the New York Comic Book Shop for coffee and collectibles.
What timezone is Magnolia Bakery - Moynihan Train Hall located in?
It is located in the America/New_York timezone.