The banana pudding is consistently praised as delicious and a must-try, with many customers expressing their love for its creamy texture and rich flavor.
Service Issues
Numerous reviews highlight poor customer service, with reports of rude staff, unprofessional behavior, and mistakes in orders leading to negative experiences.
Product Quality
While some desserts are well-received, there are complaints about inconsistency in quality, particularly with cupcakes and cakes being described as dry or stale.
Atmosphere
The bakery has a charming atmosphere and is popular among tourists, but some customers noted issues with seating and the overall organization during busy times.
TT
TCP
4 days ago
5.0
Wow if you like sweets you have to go here! My 16 yr old found this and it was packed - a line out the door at 8pm. She had a hard time deciding and had to wait until we got back to hotel to eat it but she gave it 5 stars😋
JJ
Jessica Jones
Jan 4, 2026
1.0
My husband loved the banana pudding, however the service was horrendous! The two younger ladies working the cash register and behind the counter were rude at best. Would not suggest a visit to this location if you’re looking for even a crumb of customer service.
SV
Shana Valeri
Dec 27, 2025
4.0
The classic cheesecake as always delicious, the caramel pecan is very good too, just the red velvet is not good. The cream is not tasty and the dough is not well made, you have to improve it.
MA
Mohammed A
Dec 26, 2025
1.0
DO NOT support this location. DO NOT order here!!! They accepted my Uber Eats delivery order 30 minutes before closing. Then, they NEVER prepared the order so it didn’t arrive. It was in “Preparing” for over 45 minutes, even past closing.
WHY destroy your business that you built so hard over things like this? This is why so many fail.
TD
Tiffany Darst
Dec 26, 2025
3.0
I purchased a blondie that was one of the best I’ve ever had but the staff in the back was so incredibly rude! She was complaining and ranting in the back and we could hear her the moment we walked in. We could hear her complaining she hated these people and this place and couldn’t wait until she graduated so she could leave nyc. We then ate part of our blondie in the bakery and she spoke to us with a terrible attitude saying we couldn’t eat in there and that we were so rude. We had no idea we couldn’t eat something we bought from the bakery in the bakery. She continued to complain that we weren’t from there and we were so rude. The dessert was so delicious but this staff lady was so incredibly awful I wouldn’t return.