Numerous reviews highlighted poor customer service, with staff being rude or dismissive towards customers.
Product Quality
While the banana pudding received high praise, many customers reported issues with the quality of cupcakes and cakes, describing them as dry or poorly made.
Atmosphere
The bakery's atmosphere was generally appreciated, though some noted a lack of seating and cleanliness issues.
Consistency
Several customers expressed disappointment over the inconsistency in product quality, particularly with the banana pudding and cupcakes compared to past experiences.
Value for Money
Many customers felt that the prices were high relative to the quality of the products received.
RR
RS
1 day ago
2.0
They fall off,I use to love their banana pudding,but not no more.It was more custard than anything.It had 3pieces of banana.And one wafer in the whole cup,I had brought a medium size cup.And I also tried the apple banana pudding Yuck!🤮.I give that 0stars.I used to love their banana pudding.But they fall off so bad.Im so sad they lost a customer
YB
Yvonne Bhuiyan
2 days ago
2.0
Im not the one to write bad reviews but I came in to treat myself to the famous banana pudding bc i went out for a stroll because I'm struggling with my mental health and physical health. The lady taking orders asked the guy in front of me and the lady behind me for assistance and completely ignored me. I decided not to say anything or argue because i myself am struggling mentally and i find it hard to even socialize when I’m going through depression but it just made me angry because if someone is having a bad day please don't take it out on the customers. Treat everyone with respect and kindly especially during the holidays where you don’t know what walk of life that person has. I wanted to leave and walk out of there but I desperately needed that sweet treat to uplift me. I will not be returning to this location.
RW
Ricky Wyatt
4 days ago
5.0
Tried the iconic banana pudding for the first time and highly recommend it. Line moved fast thanks to the efficient, friendly staff.
CC
Carolina
Nov 3, 2025
4.0
The banana pudding is amazing, it's texture, it's softness and the perfect swetness. Also the keylime cheesecake.
This place has just a few chairs available to sit
DK
DEE Kay
Oct 25, 2025
1.0
I have been going to Magnolia for years and never had any issues. The service was always great and the cupcakes were always fresh and delicious. The last couple of times I bought cupcakes, they were dry, the icing looked extremely sloppy. And, the workers are extremely rude and clearly have no interest in customer service.