While many customers praised the food for being delicious and well-seasoned, others reported issues with blandness, incorrect orders, and poor presentation.
Customer Service
Numerous reviews highlighted poor customer service experiences, including rudeness, lack of accountability, and inattentiveness from staff.
Atmosphere
The restaurant's atmosphere received mixed feedback, with some enjoying the vibrant ambiance while others noted issues with cleanliness and noise.
Delivery Issues
Several customers expressed frustration with delivery times and order accuracy, indicating a need for improvement in this area.
EH
Elizabeth Hernandez
Dec 29, 2025
1.0
The food was amazing I will not take that away from them. But to scam people on the lunch is crazy, that is the reason for the one star! I ordered a lunch that indicated that it comes with rice, beans and a salad with A CHOICE of plantains. I received a plate with a piece of pernil and 4 pieces of maduros. That was not what was advertised. I call the restaurant abd they kept hanging up and disregarding my concerns. No good customer service. Never again!
GM
G M
Nov 29, 2025
3.0
Kind of soft tostones and soft mofongo
FH
Fall Luxury homes
Nov 24, 2025
1.0
Completely Unacceptable Service & Zero Accountability
This was one of the worst customer service experiences I’ve had with any restaurant. I placed an order and waited two hours, only for it to be cancelled after the entire wait. No call, no update, no explanation just a cancellation after wasting my time.
When I contacted the restaurant, the staff member was rude, dismissive, and offered absolutely no solution or accountability. The attitude alone was shocking, but the lack of professionalism was even worse.
I’ve already filed a detailed complaint with the delivery platform and will be forwarding this issue to their corporate/ownership as well. Customers deserve better than this level of disrespect.
I strongly recommend management reach out to me directly, because this situation needs to be addressed — and I’m fully prepared to take it further if necessary through the proper channels.
Do not order online to this place
I swear to God I wish I gave them 0 stars
DS
Daniela sanchez
Nov 11, 2025
1.0
I ordered a steak Cuban sandwich with rice, beans, plantains, and fries, but the whole meal was a huge disappointment. The sides were soggy, the rice had no flavor, and the sandwich wasn’t even what I ordered it came with ham, some other kind of meat (maybe turkey or chicken), and jalapeños. The meat was unseasoned and honestly disgusting. When I called to fix the issue, the restaurant denied my order and claimed they couldn’t find my receipt. Terrible food and even worse customer service.
NF
Noemi Franjul
Nov 9, 2025
1.0
Yo con este restaurante no pego una ante era súper bueno pero después que lo remodelaron se ha vuelto un caos para empezar la comida súper mala si compro una batida parece una leche de bambú pura leche la lechosa brilla por su aucencia y son pastelito están lleno de grasa y el vaso te llega vacío otro día mandé a comprar un mondongo y era una batida de salsa el mondongo brillaba por su aucencia puro sabor a pasta de tomate van a tener que cojer un curso como se hacen los mondongo lleno de zanahoria y unos pedazo que no sabía sin eran mondongo o tripa de perro después mandé a comprar una carnita frita con tostones y me mandaron un lunch de arroz que parecía un arroz con leche y no se diga los tostones blando no estaban cripta la carne súper frita por poco me quedó sin muela no sé qué estará pasando pero después que lo remodelaron todo a cambiado ante daba gusto comprar comer pero ahora da vergüenza y se bota el dinero ustedes dirán que soy masoquista la que trabajan ahy están pendiente a la propina a quien entran a ver a quien tumba si uno va a comprar algo en la mañana ello ni caso te hace tu esperando a que te pregunten que decía o están n chercha en su mundo ya ni sé qué pensar pero este restaurante será que cambió de dueño o no sé qué no están fácil y perdonen mi explicaciones y la que trabajan Ahy vienen con una muela y una finura que creen que están trabajando en el pentagono que se pongan las pilas
Frequently Asked Questions About La Flor De Broadway
What are the opening hours for La Flor De Broadway?
La Flor De Broadway is open daily from 7:00 AM to 10:00 PM.
Does La Flor De Broadway offer delivery and pickup services?
Yes, they offer both in-store pickup and delivery services.
Where is La Flor De Broadway located?
La Flor De Broadway is located at 3395 Broadway, New York, NY 10031, USA.
What types of cuisine does La Flor De Broadway serve?
They serve a variety of cuisines including Dominican, Caribbean, Cuban, Latin American, Spanish, seafood, vegetarian, and brunch options.
What is the price range at La Flor De Broadway?
The price range at La Flor De Broadway is classified as moderate (TWO).
Can I view the menu and place an order online?
Yes, you can view the menu and place orders at https://laflordebroadway.com/menu.
What nearby public transportation can help me get to La Flor De Broadway?
The MTA Subway - 137th St/City College (1) metro station and 137th Street–City College train station are nearby, making it convenient to visit La Flor De Broadway using public transit.
Are there any nearby pharmacies if I need to pick up medicine near La Flor De Broadway?
Yes, Lenda Pharmacy, Duane Reade, and Walgreens are nearby pharmacies where you can conveniently run errands before or after your visit.
What are some nearby places to visit or shop around La Flor De Broadway?
Nearby spots include Novedades Variety Store for toys and discounts, NHS Hardware for building supplies, and Cute Gifts Convenience for tobacco, e-cigarettes, and flowers.
Does La Flor De Broadway cater to family dining or events?
Yes, La Flor De Broadway is family-friendly and also offers catering services.