Many customers praised the pizza and pasta for being delicious and fresh, though some noted inconsistencies in taste and quality.
Customer Service
Customer service received high marks for friendliness and attentiveness, although there were complaints about rude interactions and order mishandling.
Pricing
Numerous reviews highlighted concerns about high prices, with many feeling the cost did not match the quality of the food.
Delivery Issues
Several customers reported problems with delivery times and food arriving cold or not as expected.
EE
Ethan
Dec 30, 2025
5.0
Exemplary experience! Amazing meals! Keep up the great work!
LK
levi Kimyagarov
Dec 29, 2025
1.0
Payed $35 for a large pie that took an hour and a half to get delivered to my apartment. Arrives ice cold, tasteless, and stale like it’s been sitting out all day. When I call the shop to tell them this isn’t right the owner tried telling me it’s because I live so far away. GPS shows a 10 minute drive. If I live to far for you to deliver pizza hot or even warm then why take the order…. No attempt to remake the pizza, offer a refund, or admit fault. Save your money and time this place is awful.
PS
Peggy Self
Dec 8, 2025
5.0
My delivery was an hour early! If I’d not been home then what?! But that said, the pizza was very good. Close to the authentic pizzas I grew up with.
LT
Lisset Took This
Nov 13, 2025
4.0
The pizza and pastas are great. Very crispy and tasty. The only downside is that the slices are super thin and they’re not big, kinda average for $4.75 a slice you’d need to eat at least 2-3 to really feel full. The pastas are also yummy and come in small and large. We’ve had the lasagna, chicken parm, and penne vodka. They do have happy hour deals too, which I still need to try. Customer service is great, there’s a nice young man who works the register and clearly knows his stuff, is assertive, and friendly!
Frequently Asked Questions About Grandpa's Brick Oven Pizza
What are the regular business hours of Grandpa's Brick Oven Pizza?
Grandpa's Brick Oven Pizza is open daily from 11:00 AM to 11:00 PM on most days, with extended hours until midnight on Thursday, Friday, and Saturday.
During what hours is delivery service available at Grandpa's Brick Oven Pizza?
Delivery is available from 11:00 AM to 10:45 PM Monday through Wednesday and Sunday, and extended to 11:45 PM on Thursday, Friday, and Saturday.
When can I pick up takeout orders at Grandpa's Brick Oven Pizza?
Takeout orders can be picked up daily from 11:00 AM to 10:45 PM on Monday through Wednesday and Sunday, and until 11:45 PM on Thursday, Friday, and Saturday.
What types of dining services does Grandpa's Brick Oven Pizza offer?
Grandpa's Brick Oven Pizza offers both in-store pickup and delivery services for customer convenience.
Where is Grandpa's Brick Oven Pizza located?
The restaurant is located at 4973 Broadway, New York, NY 10034, United States.
Where can I find the menu for Grandpa's Brick Oven Pizza?
You can view the menu online at https://mygrandpaspizza.com/menu.
Is Grandpa's Brick Oven Pizza suitable for vegetarian and gluten-free diets?
Yes, Grandpa's Brick Oven Pizza is categorized as a vegetarian and gluten-free restaurant in addition to being an Italian and pizza restaurant.
Are there convenient transportation options near Grandpa's Brick Oven Pizza?
Yes, the MTA NYC Subway 207 A Train Terminus is nearby, offering easy transit access for customers visiting Grandpa's Brick Oven Pizza.
What nearby eateries can I visit before or after dining at Grandpa's Brick Oven Pizza?
Nearby you can visit Serrano Salsa for Tex-Mex cuisine, VS Berry for desserts, or Cocina for Latin American and Caribbean dishes, offering a variety of dining experiences.
Are there any nearby services I might find useful when visiting Grandpa's Brick Oven Pizza?
Yes, you can visit Day Style Salon for beauty services, Broadway Dental Office for dental care, or Elite Phone Repairs co. for phone services, all located close to the pizzeria.