Dunkin'

3.6
286 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve New York, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
266 First Ave, New York, NY
10009, United States

Hours

Reviews

3.6
286 reviews
5 stars
124
4 stars
54
3 stars
34
2 stars
16
1 star
58

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty utensils and floors.

Product Availability

Customers noted that popular items were often out of stock, leading to disappointment.

Staff Attitude

While some reviews praised friendly staff, many others criticized the staff for being unhelpful or unfriendly.

Food Quality

Several customers expressed dissatisfaction with the freshness and quality of food items, including stale donuts and poorly made drinks.
  • LF
    Lenny F
    4 days ago
    2.0
    Location needs more employees during early morning hours. 1 employee doing mobile orders and in person customers is not enough. Even though employee was working as hard and fast as possible the wait time was still 30+ minutes which is unacceptable. This is a problem with ownership and not with the actual employee who was clearly overworked and overwhelmed with too many orders. I ended up leaving without my order because I couldn’t wait any longer.
  • ML
    Mateo Molina Leon
    Sep 27, 2025
    3.0
    This Dunkin Donuts never surprises me when it comes to lazy service, dirty floors, and always being unsanitary. When I came to this Dunkin Donuts and got a spoon i found that the spoon was dirty as if it had been used before and the workers just left it there. Do not recommend
  • OS
    Oren Steingarten
    Aug 9, 2025
    1.0
    Waited 15+ minutes to get my tiny wake up wrap and it had bacon I’d specifically asked to leave out.
  • AP
    Alex Placido
    Jul 2, 2025
    5.0
    Clean and excellent service always treat u right
  • MN
    Martha Nava
    Jun 12, 2025
    1.0
    Really rude every time I walk into this location they’re always so busy talking they get annoyed because they have to take the customers and stop their little conversations

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' at 266 First Ave, New York, NY?

Dunkin' at 266 First Ave is open 24 hours a day, seven days a week.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.